“A few months back I ordered a large number of movies, roughly 12-15 movies. I was impressed at first, receiving the first 10 or so movies in two shipments very quickly. Eventually a week later I received what I thought was the remaining 2 movies, unfortunately I received 2 more copies of a movie I was already sent. When I contacted Shout/Scream factory, they apologized for the mix up and explained there was a glitch with my order and would send out the remaining two movies asap. Another week and a half later, those movies had yet to ship. I decided to cancel the last remaining movies, shortly there after, I received a reply stating my order was cancelled due to multiple attempts at trying to process my payment method. I ended up purchasing those movies from Amazon.com with the same card your company mysteriously couldn't process. I received those movies two days later from Amazon without any issue.”
“Regarding pricing, as a Canadian customer, I find the USD conversion a little high (not that theres anything to be done with that-dang economy), as well as the shipping. Unfortunately the free shipping sales usually do not apply for those residing in Canada (although this opportunity for me to review is an unexpected and delightful exception!). As I have learned, this disparity often makes Amazon.ca for me the most reasonable shopping destination for past SF releases. On the other hand, the slipcovers and the posters for new releases do provide an incentive to purchase directly from your website from time to time.
Otherwise I'm always really happy the products themselves.
This review definitely took a little longer than 15 seconds.
You guys are awesome.”
“Shout Factory has done a great job of providing incentives for purchasing their products directly from them. The incentives range from exclusive extras to receiving product as early as a month in advance of its official release. This make its well worth purchasing directly from Shout Factory.”
“The shopping experience was great easy and straight forward. Shipping was fast and quick and got my movies within 2-3 days. The only thing wrong is that I wish there was more categories to finding movies quicker. I clicked on the decade categories and nothing showed up not sure if its my browser but nothing loaded. I still look forward to buying so may movies from you in the future.”
“Thank-you Shout for selling direct to the customer! It's great having the ability to buy directly from the video distributor instead of going through a middleman. It's even better to be able to get those otherwise hard to find titles. I hope the catalog of available titles keep growing!”
“As per usual, the shout factory shopping experience went great. I love getting the titles a couple weeks early and the packaging is just right. I'm not too particular about the poster condition, but it is great they listen to their customers and switched to rolled posters. One of my favorite companies!”
“Love all the great horror titles from Scream Factory. Always pre-order the collector editions to get the limited posters. Looking forward to more great stuff !”
