“I made the mistake of ordering the same pair of gloves and socks, and I’ve been trying to return. They make returning anything impossible. You have to pay to return, It is an arcade web return system, no one gets back to me. I will never buy from this company again even though they have good products For instance, trying to return something I’ve hit a submit button at least four times and it goes nowhere so I’m super mad right now. It was not a good thing to send me a review.”
“I first ordered a large, but that was too big so I returned and exchanged it for a medium. The medium’s sleeves are a bit too short. I still have the first jacket that I ever bought and the sleeves on a medium were perfect. I guess I will need to find a different company to buy bicycle rain gear from.”
“While we have not had much rain since my purchase, but I did get some jacket time and all was good.I was very pleased with the customer service. The woman who took my order was very helpful. Themprocess worked very well and I received the jacket in about 48 hours. Looking forward to the rainy season!”
“I have several items from Showers Pass. All are of the highest quality and well designed for outdoor enthusiasts and bicyclists, in particular. My latest purchases are waterproof socks and waterproof gloves (high vis). I purchased these to 'break' myself from excuses of not riding outside during cool, inclement weather. I used the Showers Pass sizing guide and both fit, but both are snug, which suits me. If you are near the bordeline in sizes, go to the next size up. By my own oversight, I ordered small size gloves instead of medium. It was easy to return them and SP replaced them with mediums within about 10 days with no arguments (It takes a while for mail to get there and back, so 10 days seems fine). We're still enjoying fine weather in the upper midwest, so I have not put these new items to test yet, but I am confident they will meet my needs!”
“The term Customer Service sometimes connotes sterility. At Showers Pass, an outdoor sport clothing outfit, dealing with any staff member, whether over the phone or via e-mail, one experiences Personal Service. Although I live 1,200 miles from its doorstep, SP is my neighborhood shop.”
“User friendly website, and my order arrived several days early. It would be nice if returns or exchanges were included, but a few bucks isn't too expensive for the extra peace of mind.”
“In a very timely manner I received my mtn biking shorts from Showers Pass. They are really first-class. Great colour saturation, quality materials and smart features. I’m really happy with my purchase.”
“It hasn't even rained significantly yet. I can't write an honest review of the product but that doesn't stop the emails from pushing me to write a review.”
“Although the item I ordered did not arrive (shipping company fault - not Showers Pass), the staff at Showers Pass were very helpful and accomodating. I will definitely purchase other items from them.”
“I live in the Portland Oregon area. I have 2 of their jackets. One I use exclusively on the bike and the other I use for my daily walks if it’s raining. Their products are great. Very durable and very rainproof. Customer service is very helpful.”
“I own other SP products. This jacket will be used mostly next year when I attempt the Tour Divide 2025. Saw others using this jacket, which is why I purchased it (Blue won). Wish the hood would have been available to purchase at the same time. Currently sold out?”
