“I ordered the Celeste Lights Ring. When it arrived I absolutely loved it. Very dainty with lovely stones. Unfortunately within 2 weeks a dark blue stone fell off, followed by a light blue stone . As of today 19th January 4 out of the 5 stones have fallen off. I e-mailed the seller and they replied;
"We can confirm that the Celeste Lights Ring is a very delicate item and the zirconia stones are glued to set in by our supplier,
so if the ring is in contact with any substance, cosmetics, makeup or water when washing hands or showering this may react and the glue losing its strength.
We will always advise to follow the care instructions as closely as possible, where possible.
On this occasion, we would be grateful if you could return the ring to our freepost address for a full inspection, at any convenient time for you
where we can repair the ring for you.
Freepost RTLH-ZKYB-RYSA
Silver
Nottingham
NG4 1BR
When preparing your return, we would greatly appreciate you using a protective, padded envelope for the item and including a return form
or covering letter with your name, address details, telephone number, and the reason for the return."”
