“Ordered 3 rings, only one of which was partially well made and suitable, contacted twice via email (as they advise) for instructions on how to return for a refund to which I received no reply, messaged them on Instagram and not holding out much hope that I will get a response. Awful customer service.”
“Ordered 3 rings, only one of which was partially well made and suitable, contacted twice via email (as they advise) for instructions on how to return for a refund to which I received no reply, messaged them on Instagram and not holding out much hope that I will get a response. Awful customer service.”
“After ordering a ring from seeing an advert online. When it came it looked cheap so we sent back. Took to Post Office sent it recorded and to sign for including the invoice (as requested) to show where purchase came from. So kept receipts. From then to now moved house. Got notification payment was due for it. So contacted them to say that I sent back. They said they haven't received. They asked for the tracking number. I said to my frustration that I can't find the receipt but had sent please check again. They said no not received. Anyway after looking for receipt. I found it. It shows sent back with them receiving and it signed by them. Yes I did loose at first my receipt of postage. Plus as didn't like it. It cost me £7.00 of my own money to send back MORAL OF THE STORY IS I DONT LIKE DISHONESTY . Never again”
“Couldn’t give a 0. Ordered a ring in March, it was faulty I tried for months and months to get it changed they ignore emails and Instagram messages. Finally spoke to someone who told me a replacement would be sent, I never received it/it was never sent. It’s now October and they are YET AGAIN not answering.”
“they never shipped an item we paid for. They gave the run around for 3 weeks blaming UPS despite UPS showing the item was never shipped. We paid for expedite shipping and we couldn’t get a refund or a new item shipped. never buy from them.”
“Ring was cheap and nasty (£40) but my teenage daughter wanted it. They sent the wrong one. We paid to send it back - no new ring, eventually got half the purchase price refunded and nothing else. Seriously bad service; essentially cheating the customer!”
“Absolutely rubbish, I ordered something as a present it to this day has still not been delivered! They refuse to refund any money. I would never order from them again and hope they suffer losd”
Hi Bonita,
Thanks for letting us know about your experience.
I'm sorry that you haven't received your order until now.
Your order was shipped 04/24/2017. I'm checking this with our Shipping Team and I'll send you an update through your email shortly.
Apologies for any inconvenience caused by this delay.
Cheers,
Rose
Hi,
Thanks for letting us know about your experience.
Sorry that the product broke after 2 weeks of use.
I would like to see how I can make this a better experience for you. please buzz me at info@silverphantomjewelry.com with your order number and a link to this review so I'll know it's you.
Thanks!
Cheers,
Rose
“I need an address to get my money back the chain was beautiful but i have a very small neck. that would fit my250pound dog.looks are decieving on here.but still a beautiful chain just not for me.thanks”
Hi Jodie,
Thanks for your feedback.
I'm sorry that our Handcuff Necklace did not meet your expectation based on your preference.
I would like to assist you on the returns process. Please give me a buzz at info@silverphantomjewelry.com with your order number so I can assist you further.
Thanks!
Cheers,
Rose
