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Simon Charles Auctioneers & Valuers
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Simon Ashmore
5 reviews
GB
Total scam
Total scam. I bought some items from here and was satisfied.. upon bidding agin I won a few lots it came to around 1k... I spoke to them on the Monday morning (on the phone) to make payment this was about 950 am... I was told to go online and pay in the meantime I had a customer so logged in to pay around 10.10 am for my account to be blocked so I rang back and was informed my account was banned and the won items would be sold to someone else.. I said I'm 10 mins late can't I pay now to be told no... then I ask for my account unlocking and my 200 deposit back to be told they are keeping the deposit but my account can be unlocked.... hope the 200 was worth losing a customer who would of spent around 2k a month there.
Scammers at its worst”
“Disgusting customer service to a buyer who purchased over 400+ lots from them.
Be WARNED its there way or they block your account.
Even though they sell item which are Disgusting and broken with generic photos .They don't care as their terms and conditions states they have no recourse or morals to any single buyer.
What excuses or terms and conditions have you got now.
No protection for buyers at any level
BE WARNED.”
“Bad fake designer good, i returned it via their arranged carrier they sent me, delivered back to them and now they are advising this was not received ?? no Refund ? they lost the item inside their store/warehouse and i have to be liable for that ?”
“awful experience and trying to pick up items is shambolic, why do they have time slots and then send the same slots to everyone , there must have been at least 30 people waiting to pick up items yesterday, car park full nowhere to park, lack of staff to help then you get your items and they are so damaged i had to send to the tip - be aware and guess what after this review they have blocked my account ha ha so childish i take it they don't like constructive criticism”
“They are selling broken items. Deliberately hiding the damage on pictures. And refusing to refund when you mention the mistake. Don't buy anything from them. Waist of money.”
“Shocking. Avoid! Bid and paid for several iPads. This company sent me a box of sky boxes instead. I sent evidence of their wrongdoing and completely blanked me. Now having to take legal action.”
“Don't believe description its all lie. Laptop saying its have 256gb ssd 8 gb ram i5 7200u, arrived with a burnt motherboard and no components. galaxy Buds+ cant connect both at the same time Or you listen right and no left or you listen left no right... And I iphone 7. icloud locked, stolen!”
“Bought a drill
It is broken not working at all
Paid £51
Imcluding all the fees
When i bid it it was looking completely new
So tgey send me a broken old
Throwed in a bin”
“Don’t buy from this place with their shoddy practises. Items don’t turn up go missing they don’t issue refunds and finally when you leave a bad review they block your account for leaving your thoughts about your experience. They literally peanalize you for speaking your mind, till today I still haven’t received my money or the items I bid on. Just look at all their reviews on google and other online platforms they have conned majority of their customers. I’m taking this further and reporting them for every shoddy practise they’re preaching at that god for shaken place. Don’t buy whatever you do either u won’t see your item or your money it’s happened to soo many people”
“Claimed to have delivered an item. When i queried it they locked my account. Going through fraud with Barclays now. Buyers beware these are scam merchants”
“I bought a printer to find out it is not working, missing parts and broken. When I checked the warranty’s record; I found it has been used for more than a year.
Contacted the auctioneer. There were dismissing and didn’t reply to my second email. Complete scam.”
“Bad bad bad!!! Stay away and don't waste your money, sell fake items and state in terms and conditions they are not responsible for genuineness of items they are selling!! Reporting to Trading Standards , Fraud Office... Did not even want to give 1 star !”
“The pet bed I bought had broken zips smelled horrific and covered in big black hairs customer return disgusting complained but nothing do now going to trading standards also note they post knives through the post without checking age”
“I bought laptop it was lcd broken but they didn’t mention. Then I mail them they said return item,when I sent the item they said we didn’t do anything”
“They are THIEVES they are selling seal shed with only 3 panels in them where it has over 10 panels in them what can I do with that now the product didn’t even say it was missing 90% of the parts.
Very disappointed and angry 😡 on how they steal people’s money and they can’t do anything about it.”
“You may as well throw your money down the drain. Turned up to collect i spent over £200. Masses of people all collecting at the same time. I was on site for over 90 minutes. Then checked when i got home and they had forgotten an item. Tough luck it`s my fault i should have checked i was told. Joke of a Company don`t waste your money”
“I have used Simon Charles for over 15 years and at one time they were a brilliant auction house, unfortunately the online auction is a complete con and a sheer waste of anyone’s time I have bid yet again on 2 items which I was in the lead with until 30 secs before the end of the auction
when somebody else bid (I suspect an employee ) when I tried to press to bid again it wasn’t possible this has been happening for months if not years now it’s basically because they haven’t taken enough on that product and that is why you see a lot of the same items going through week after week it’s a disgrace and shouldn’t be allowed”
“Teribble, will be seeking legal action and if anybody else has bought a number of products which have been falsely advertised, broken or completely different in size like wrong size shoes listed as a specific size please write a reply and perhaps we can seek legal advice collectively”
