Simple Booth Reviews

Name: Simple Booth
Rating: 4.73

4.7 Rating 120 Reviews

91 %

of reviewers recommend Simple Booth

Company Reviews

Metrics

Info

4.7

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Simple Booth:

Simple Booth is the modern photo booth platform.

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Simple Booth 5 star review on 10th December 2024

M. L

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The app wouldn't show the print options and the support was non-existant. I sent screen shots and their only solutions were options that weren't showing at all. Useless product and even more useless staff!!”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. It sounds like we fell short in providing the support you needed, and we apologize for the frustration this caused. Our goal is to ensure the app works smoothly and that our support team offers clear, helpful guidance when issues arise. We’d love the chance to make this right. If you're open to it, please reach out to us again so we can take a closer look and work through a solution together. Your experience matters to us, and we appreciate the opportunity to improve. Thank you for helping us get better.

Posted 5 months ago

“There was a once in a lifetime event where hundreds of pictures were taken. During the rental, Simple Booth did an upgrade and only 15 pictures uploaded. This is completely unacceptable from a business and personal standpoint. We can't recreate these memories.”

Helpful Report

Posted 2 years ago

Dear Yolanda, That's terrible, we are so sorry to hear that the photos were lost. We work very hard to prevent these situations from ever occurring. While I am sure it is little consolation in this case, we've made many improvements to our offline queue in the last year. We have added troubleshooting tools, more ways to provide support, and new methods to recover photos so that situations like this never happen again. The least we can do is provide a refund or account credit if you would give us a chance to earn your trust again. Please reach out to support if there is anything we can do to help soften this deeply regrettable loss. Sincerely, The Simple Booth Team

Posted 6 months ago

“I was excited to get a photo booth for my 60th birthday party that was within my budget. The app did not work reliably. I had reports that people had taken photos and there was no evidence of those photos captured where they should have been. When I went to sign on to retrieve my photos the app would get hung up and I spent a good amount of time just trying to get the photos I did get. I signed up to get the app and apparently it can go through Apple. Difficult to find where the purchase was made and since they continue to charge monthly for use when the item was not needed beyond one night. It was difficult find the charge. Only until I was charged a second month despite my efforts to cancel though e-mail, they would not take responsibility in assisting for that cancellation. So they got an additional month even thought i asked to cancel the subscription. I printed some pictures to give away and the quality of the photos were not great either. all around I would never consider this product. It works poorly and the customer service is not anywhere where they are willing to offer a refund when the attempt was made. I did not even ask for a refund on the product for the night I used it despite the disappointing product. But i think I shrould get the refund for all of it.”

Helpful Report

Posted 2 years ago

Dear reviewer, Thank you for taking the time to share your feedback about your experience with Simple Booth. We sincerely appreciate your honesty and valuable insights. We sincerely regret the inconvenience you faced with our app during your 60th birthday party. We understand how frustrating it must have been to have photos not captured as expected, and we apologize for the disappointment caused. We have since made many improvements in the app's reliability to ensure a smoother and more seamless experience for our users. We are constantly working on improving our user interface and ensuring that the photo delivery process is straightforward and convenient. Your feedback regarding the challenges with finding the purchase and canceling the subscription have been noted. We do our best in the to assist users in requesting refunds from Apple, and we will work even harder to make that a seamless process in the future. If you have any photos of the printed outputs, we would appreciate if you can send them to our support team so we can review them, diagnose the issue, and make any improvements to photo quality. We truly value your input and would like to better understand your specific concerns to make things right. If there is anything we can do to improve your experience or if you have any further suggestions, please do not hesitate to reach out. Sincerely, The Simple Booth Team

Posted 6 months ago

“The app itself is alright, but the customer service is terrible. Why would you need customer service, you ask? Because the app doesn't work all of the time, unless you never update your iOS or run any other apps on your iPad/iPhone. There always seems to be something that interferes with it's proper operation, and their answer is to go troubleshoot yourself and let them know when you've got a solution.”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you for your feedback. We sincerely apologize for the frustration you experienced with the app and the communication around it. Your feedback prompted us to reevaluate how we communicate with our customers, and we’re committed to being more proactive moving forward. We also truly appreciate your understanding regarding the time it took for us to respond to your review here. If you ever want to give the app another try, we’d be more than happy to support you in any way we can, both with the app and your overall experience. Please don’t hesitate to reach out if you have any further questions or concerns. Many thanks, Emilie from Simple Booth

Posted 4 months ago

“Simple Booth virtual photo booth is simply not ready to be on the market. Overpriced and lack of features combined with poor refund policy made our experience disappointing to say the least.”

Helpful Report

Posted 4 years ago

So sorry for the misunderstanding. After your refund ticket was escalated, we gave you a full refund—I hope that made things better for you. We are also planning to review our refund policy to make it more flexible and helpful in the future. Although Virtual Booth didn't have the features you were looking for, it does have a lot of other great features and we hope you consider Simple Booth again in the future :)

Posted 4 years ago

“Impossible to start the free trial. They don't answer emails”

Helpful Report

Posted 5 years ago

Simple Booth is rated 4.7 based on 120 reviews