SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 22 04 2021 Half the order arrived very prompt the other half went missing .contacted simplehand rails they said would resend got conformation on 07 05 2021 would receive it via DHL on 10 05 2021 still not received it parcel has gone missing again still trying to get half my order 19 days later.”

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Posted 4 years ago

“Easy to order and pay but still waiting, at least 2 weeks now !”

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Posted 4 years ago

“Been using you guys for years love your posts. welded bases not like cheap versions from other companies. Great company”

SimpleHandrails.co.uk 5 star review on 10th May 2021

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Posted 4 years ago

“Simple product - easy for me to fit on my own - despite the advice everywhere to have more than one person involved - looks great with a small amount of 'Smoked Oak' hard waxoil”

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Posted 4 years ago

“Delighted with our chrome handrail. It came much quicker than expected and was good quality and looks great.”

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Posted 4 years ago

“Good communication great service”

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Posted 4 years ago

“Delayed delivery on the glass panels. No installation instructions provided.”

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Posted 4 years ago

“Excellent product, handrail and fixings delivered exactly as specified. Some information about despatch (when and carrier name) would have been helpful”

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Posted 4 years ago

“Very happy with handrail. The quality is superb. Good service. Would recommend 👌”

SimpleHandrails.co.uk 5 star review on 9th May 2021

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Posted 4 years ago

“Easy to order, great customer service and the product received was high quality”

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Posted 4 years ago

“Unable to review as handrail not delivered.”

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Posted 4 years ago

Hi Terry, You have wrote this review after 4 working days of ordering. As per your email/ invoice we are currently working to within the 7 working days. You should of received tracking. SimpleHandrails.co.uk

Posted 4 years ago

“Coll looking rails, easy to fit.”

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Posted 4 years ago

“Excellent customer service and great product.”

SimpleHandrails.co.uk 5 star review on 8th May 2021

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Posted 4 years ago

“Excellent material, well finished. Installation straightforward, though a little tricky to get Allen screws tightened hard at correct angles. Very pleased with result.”

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Posted 4 years ago

“Very happy with what we ordered”

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Posted 4 years ago

“The customer experience I received from start to finish was first class. I wanted a very specific and complex order but the people I spoke to on the phone ensured everything I wanted was possible. Even better, my order came within 5 working days which was extremely pleasing. I was also extremely impressed by the value for money I received from this company. Would definitely recommend to those considering buying.”

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Posted 4 years ago

“Easy to order and arrived in the time stated. So pleased with the look in my home and would recommend this product. I just wish there had been some clear instructions on how to fit, what should have been a half hour job turned into a four hour marathon trying to get a proper fit, or maybe it’s just us!!”

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Posted 4 years ago

Hi Barbara, Thank you for your review. I am so sorry you struggled. All our instructions are on our website we do this to cut down on our paper waste. They are listed under the product you purchased. I am glad your happy with your purcashse. SimpleHandrails.co.uk

Posted 4 years ago

“Still not received my order. Not satisfied would not order from this company again.”

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Posted 4 years ago

Hi John, You ordered on the 24th April and it was delivered on the 4th May. This was 6 working days? We advertise up to 8 working days and this was on your invoice and emailed to you at the time of purchase. As a company we haven't done anything wrong here and delivered on time/ early. We have tried to contact you but havent had any joy getting hold of you. SimpleHandrails.co.uk

Posted 4 years ago

“Nice bannister and antique brass finish for the caps and fittings. Very pleased.”

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Posted 4 years ago

“the screws are 2.5ins long but the rawul plug is only 1 and 3/8th long is this correct. The rail is well made [ i thought was 1 piece but comes in 2 ]. it will look amazing when its on the wall .”

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Posted 4 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews