SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only thing good I can say is that delivery was quick and the white oak rails are a nice colour although each half do vary both in colour and grain . My main gripe are the fittings they are appalling. Screws for the rail brackets are too short and have very soft heads. The screws supplied for the plugs to go into the wall are too long for the raw plugs.And the suggested drill size is incorrect. Lastly in my opinion unless you absolutely need 2 sections try and use one length and get someone to assist when fitting as the joining of two lengths is reliant on a piece of plastic that is only a few cms in length .”

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Posted 3 years ago

“Good quality - Well Engineered”

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Posted 3 years ago

“Found this company while searching online and decided to take a chance rather than going to one of the big DIY stores. I'm so glad I did. Called up and spoke to Stu. He couldn't have been more helpful, answering all my questions. I subsequently purchased 2 x solid oak 45cm handrails with antique brass brackets. They came extremely well packaged and arrived in perfect condition. I've used clear danish oil on the rails to keep the beautiful natural grain of the wood and they look stunning. Wouldn't hesitate to purchase from this company again or recommend them.”

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Posted 3 years ago

“Ease of ordering, customer service was available when I had a question, friendly service. delivered when expected. Good quality materials (handrail and brackets). will use and recommend again.”

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Posted 3 years ago

“Needed a short handrail to cover the final section of stairs to the landing. Decided on SimpleHandrails as it was a stock item. Excellent quality with firmly fixed domed end caps, heavyweight pole and well made brackets. Very prompt delivery Highly recommend!”

SimpleHandrails.co.uk 5 star review on 2nd February 2022

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Posted 3 years ago

“EASY TO USE WEBSITE, CLEAR AND COMPETITIVE PRICES AND A GREAT SERVICE. THE STAINLESS STEEL HANDRAILS (2X3.2 METRE). WERE DELIVERED WITHIN 5 DAYS AND WERE WELL AND SECURELY WRAPPED. ALL THE PARTS INCLUDING SCREWS AND RAWLPLUGS WERE INCLUDED. VERY STRAIGHTFORWARD TO CONSTRUCT AND EASY FOR ANY COMPETENT DIY'ER TO INSTALL. TOOK ME ROUGHLY 2 HOURS TO GET BOTH HANDRAILS UP. FEELS NICELY SOLID AND SECURE ON THE WALL AND THE STAINLESS STEEL IS A LOVELY CLEAN AND SMOOTH FINISH FOR THE OUTSIDE. OVERALL VERY PLEASED AND I WOULD CERTAINLY USE SIMPLEHANDRAILS AGAIN”

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Posted 3 years ago

“Easy to order, delivered within their advertised time scale. Good quality product including the packing.”

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Posted 3 years ago

“Very pleased with the excellent quality and delivery service, packaging was good too, however, there could have been some instructions enclosed which would help. I have worked out the fitting of the end caps without problem, but some people might not!”

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Posted 3 years ago

“Good quality stainless steel very nicely prepared and presented very impressed thank you 🙏”

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Posted 3 years ago

“A excellent handrail top quality”

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Posted 3 years ago

“Great product, delivered on time.Quality excellent.only minor criticism is that the woodwork is marginally smaller than the metalwork but inevitable with a machined product I guess.Also I think a small punched mark at centre of the timber rail would be useful to get exact positioning of the plastic end caps.Otherwise excellent.”

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Posted 3 years ago

“We ordered a walnut and brass handrail from SimpleHandrails.co.uk. The quality of the product was excellent and exceeded our expectations; it was well made, all of the components were securely packed and it was delivered on time. We would recommend this product to anyone wanting a safe, secure and stylish handrail.”

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Posted 3 years ago

“Easy to install. Good quality and arrived in good time.”

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Posted 3 years ago

“When I chased up my delivery , I was told it was going to be a week later due to a faulty batch of wood , I therefore had to rearrange the fitting of the handrail . When the fitting happened this weekend I found that the end of the rail was split , but needed to fit and stain due carpets being fitted this week”

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Posted 3 years ago

“Excellent prompt service from Simplehandrails. Good price for product. Looks very smart. Very happy.”

SimpleHandrails.co.uk 5 star review on 1st February 2022

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Posted 3 years ago

“The oak handrail arrived quickly and looks very good quality. I am impressed with the prompt and efficient service from Simple Handrails. Would highly recommend.”

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Posted 3 years ago

“Very efficient service. products are well made and look brilliant as a decking surround.”

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Posted 3 years ago

“UNFORTUNATELY I WAS OBLIGED TO REFUSE TO ACCEPT THE CONSIGNMENT AS THE PACKAGING HAD CLEARLY BEEN STEPPED ON (FOOTMARKS ALL OVER CARDBOARD PACKAGING ) AND THE EDGES OF THE PACKAGING WERE DAMAGE. bECAUSE IT WAS GLASS I COULD NOT RISK IT BEING CRACKED.”

Helpful Report

Posted 3 years ago

Hi Margaret, Thank you for your review. The glass cardboard would have been stood on during the wrapping process to ensure it would have arrived in perfect condition which it would have been under the cardboard. Unfortunately, this is just a standard process the glass goes through to get wrapped. I hope this helps explain the situation. The glass was attempted to be delivered in two working days which is how we work to ensure we get our items to customers fast. SimpleHandrails.co.uk

Posted 3 years ago

“First time I have used this company. Pleased with ordering and delivery process and very pleased with product. It’s solid, good quality and easy to install.”

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Posted 3 years ago

“Excellent customer service Thank you”

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Posted 3 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews