Sistaglam Reviews

2.0 Rating 33 Reviews
27 %
of reviewers recommend Sistaglam
2.0
Based on 33 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone

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Sistaglam 1 star review on 20th December 2022
Anonymous
Sistaglam 1 star review on 20th December 2022
Anonymous
Sistaglam 1 star review on 20th December 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
One of the worst experiences I have ever had Never ever buy from this site.They have robbed me of £70 I wish I had read about the reviews before ordering from this website,there’s are lots of people who have not been refunded the money
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Posted 1 year ago
Very bad service, I ordered two dresses and they were in bad shape i returned them within 14 days after spending £12 they only refunded me for one dress it was clear Lely mentioned on the return form to put the dresses together since they were from the same brand. I have been trying to contact them on the phone no for last one month and it goes on voice mail. I would not recommend any one to buy from this site such a bad experience and a loss of £80. Even though I tried to explain them that please see the postal slips and weigh the dresses it was a single package of 0.935 kg and please weight the dresses and the envelope there was no one to listen to me Its a horrible experience for me
Sistaglam 1 star review on 20th December 2022 Sistaglam 1 star review on 20th December 2022 Sistaglam 1 star review on 20th December 2022
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Posted 1 year ago
My mum saw a blue n white ditsy dress in next clearance there was only 1, it was a xs. So I went back a brought it for her birthday. She was thrilled, but the neck was soooo tiny and she has a very small head, it didn't even reach her ears, obviously a fault. Was soo gutted for her as there was no more. We told next it was faulty and they put it back out on sale rack. It was 31.00 in the sale. Not happy!!
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Posted 1 year ago
Dress became faulty after wearing for 2 hours customer service shocking do not reply back to your emails for weeks then told to have the dress repaired myself no sorry for the dress ruining my occasion I am still stuck with a dress that isn't wearable due to a faulty zip!
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Posted 1 year ago
Amazing dress! I bought a really lovely elegant dress which I couldn’t find anywhere, seriously spent months shopping and couldn’t find the dress I wanted. However, Sistaglam dress is a show stopper! I will certainly shop from here again!
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Posted 4 years ago
Ordered two dressess from this site as i did'nt know the size. Arrived the next day. I must say the halterneck was stunning, it was exactly as it looked on the site. Only reason it did'nt give five stars is because it was quite expensive at £150 and i had to pay £6 to return one of them. I would order from this site again
Helpful Report
Posted 4 years ago
Poor quality dresses and expensive to return I ordered 8 dresses from Sistaglam in various sizes for my bridesmaids to try. It didn’t occur to me to check they did free returns as I’d ordered dresses from lots of different sites and never had to pay for returns before. When the dresses came the first one I opened was falling apart - the stitching had come undone and the zip was broken. They all looked quite shabby. I contacted customer services and told them that one of the dresses was faulty and that I would be returning them all due to the poor quality. They provided me with a free return label, but only for the 1 faulty dress. I told them I was returning them all due to the poor quality. Customer services replied that they don’t do free returns. I ended up paying £27 to return the dresses, as because the return address is a PO Box the only option is to return them via Royal Mail (parcel force / DPD / Hermes will not deliver to a PO Box). I paid extra for insurance as I’d read a few reviews about people not getting their money back. I have now received a full refund, but I’m still £27 out of pocket and won’t be shopping with them again.
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Posted 4 years ago
Ordered a dress from Sistaglam for £145 but the order didn’t go through. Could have been easily sorted if they had picked up the phone and communicated . Such a shame as lost out on such a lovely dress if my order had been accepted and chased up their end.
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Posted 4 years ago
Ordered a dress for £145 and no e mail confirmation and no dress. Payment taken but no order sent out. Tried calling and e mailing no answer and had to contact my bank to try to get my money back. Aweful!!! Do not use!!
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Posted 4 years ago
Bought an amazing dress there that looked exactly like the picture, and I bought another that didn't fit that was super easy to return. Only problem was inaccurate sizing.
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Posted 4 years ago
Officially the worse company EVER!!! I really want to report their business! I ordered a dress from them 7 days ago and still not receive it - there is no way to contact them, no email response, their phones are not working and no surprise now seeing all of these other experiences. This kind of businesses must have penalties for their terrible service!!!
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Posted 4 years ago
Dress arrived with a mark on it, they have ignored all attempts from me to contact them, avoid buying from them
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Posted 4 years ago
Please DO NOT order anything from this company. I ordered eight dresses in two different orders for my daughters prom. I didn't receive all the items and I returned the items I did receive within 14 days. I haven't received my refund, which is over £500! Please, please stay away from this company.
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Posted 4 years ago
I’ve seen plenty of reviews from people slating this company - but I’ve been really impressed with them ! Their dresses are lovely and I was refunded within days for those I chose not to keep. I will confidently use them again
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Posted 4 years ago
I had a special event recently but couldn’t decide on which dress to buy so I bought 3! They arrived in about 3 days which was great and once I had chosen the one to keep I sent the others back to them. Returns were easy and I got my refund not too long after! Will defo shop here again!!
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Posted 4 years ago
Ordered two dresses, returned dresses to address stated on their website. Royal Mail tracked shows it has been received and signed for. They are claiming dresses not received and Paypal will not refund my money. Have since reopened case and sent proof of everything including a screenshot of Royal Mail. They claim to Paypal they have not received the items. Very shoddy company..avoid at all costs. Now have to pursue repayment via my bank who will then reclaim money from Paypal.
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Posted 4 years ago
bBought a dress - sent it back and still no refund. Called customer service several times - no answer and emailed them. Shoddy business
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Posted 4 years ago
I returned a faulty dress amonth ago had one emailsayi g it had been refunded when it hadn't. No reply to my emails just very rude , I'm surprised you still have a company on how you treat your customers 😤
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Posted 4 years ago
great product but returned a dress a month ago was promised a refund a week ago still no refund they dont answer the phone and dont reply to e mails wont order again shame as they could be a good company
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Posted 5 years ago
Fast delivery quality good, but customer service on return of a product horrendous. I returned dresses over 3 weeks ago and been promised twice my card would be refunded and again another weekend passed and no refund. It’s a joke two of the dresses order were not even opened and returned with days of delivery. Just would like my refund
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Posted 5 years ago
Sistaglam is rated 2.0 based on 33 reviews