Sistaglam Reviews

Name: Sistaglam
Rating: 1.97

2.0 Rating 34 Reviews

26 %

of reviewers recommend Sistaglam

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2.0

Based on 34 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Sistaglam 1 star review on 20th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from this site. My order didn't arrive and Sistaglam failed to issue a refund. Luckily I had paid with PayPal and was given my money back using PayPal's buyer protection scheme. After 6 weeks of chasing Sistaglam I got nowhere. I only gave 1 star as I couldn't select 0”

Helpful Report

Posted 1 year ago

“One of the worst experiences I have ever had Never ever buy from this site.They have robbed me of £70 I wish I had read about the reviews before ordering from this website,there’s are lots of people who have not been refunded the money”

Helpful Report

Posted 2 years ago

“Very bad service, I ordered two dresses and they were in bad shape i returned them within 14 days after spending £12 they only refunded me for one dress it was clear Lely mentioned on the return form to put the dresses together since they were from the same brand. I have been trying to contact them on the phone no for last one month and it goes on voice mail. I would not recommend any one to buy from this site such a bad experience and a loss of £80. Even though I tried to explain them that please see the postal slips and weigh the dresses it was a single package of 0.935 kg and please weight the dresses and the envelope there was no one to listen to me Its a horrible experience for me”

Helpful Report

Posted 2 years ago

“My mum saw a blue n white ditsy dress in next clearance there was only 1, it was a xs. So I went back a brought it for her birthday. She was thrilled, but the neck was soooo tiny and she has a very small head, it didn't even reach her ears, obviously a fault. Was soo gutted for her as there was no more. We told next it was faulty and they put it back out on sale rack. It was 31.00 in the sale. Not happy!!”

Helpful Report

Posted 2 years ago

“Dress became faulty after wearing for 2 hours customer service shocking do not reply back to your emails for weeks then told to have the dress repaired myself no sorry for the dress ruining my occasion I am still stuck with a dress that isn't wearable due to a faulty zip!”

Helpful Report

Posted 3 years ago

“Poor quality dresses and expensive to return I ordered 8 dresses from Sistaglam in various sizes for my bridesmaids to try. It didn’t occur to me to check they did free returns as I’d ordered dresses from lots of different sites and never had to pay for returns before. When the dresses came the first one I opened was falling apart - the stitching had come undone and the zip was broken. They all looked quite shabby. I contacted customer services and told them that one of the dresses was faulty and that I would be returning them all due to the poor quality. They provided me with a free return label, but only for the 1 faulty dress. I told them I was returning them all due to the poor quality. Customer services replied that they don’t do free returns. I ended up paying £27 to return the dresses, as because the return address is a PO Box the only option is to return them via Royal Mail (parcel force / DPD / Hermes will not deliver to a PO Box). I paid extra for insurance as I’d read a few reviews about people not getting their money back. I have now received a full refund, but I’m still £27 out of pocket and won’t be shopping with them again.”

Helpful Report

Posted 5 years ago

“Ordered a dress for £145 and no e mail confirmation and no dress. Payment taken but no order sent out. Tried calling and e mailing no answer and had to contact my bank to try to get my money back. Aweful!!! Do not use!!”

Helpful Report

Posted 5 years ago

“Officially the worse company EVER!!! I really want to report their business! I ordered a dress from them 7 days ago and still not receive it - there is no way to contact them, no email response, their phones are not working and no surprise now seeing all of these other experiences. This kind of businesses must have penalties for their terrible service!!!”

Helpful Report

Posted 6 years ago

“Dress arrived with a mark on it, they have ignored all attempts from me to contact them, avoid buying from them”

Helpful Report

Posted 6 years ago

“Please DO NOT order anything from this company. I ordered eight dresses in two different orders for my daughters prom. I didn't receive all the items and I returned the items I did receive within 14 days. I haven't received my refund, which is over £500! Please, please stay away from this company.”

Helpful Report

Posted 6 years ago

“Ordered two dresses, returned dresses to address stated on their website. Royal Mail tracked shows it has been received and signed for. They are claiming dresses not received and Paypal will not refund my money. Have since reopened case and sent proof of everything including a screenshot of Royal Mail. They claim to Paypal they have not received the items. Very shoddy company..avoid at all costs. Now have to pursue repayment via my bank who will then reclaim money from Paypal.”

Helpful Report

Posted 6 years ago

“bBought a dress - sent it back and still no refund. Called customer service several times - no answer and emailed them. Shoddy business”

Helpful Report

Posted 6 years ago

“I returned a faulty dress amonth ago had one emailsayi g it had been refunded when it hadn't. No reply to my emails just very rude , I'm surprised you still have a company on how you treat your customers 😤”

Helpful Report

Posted 6 years ago

“great product but returned a dress a month ago was promised a refund a week ago still no refund they dont answer the phone and dont reply to e mails wont order again shame as they could be a good company”

Helpful Report

Posted 6 years ago

“Fast delivery quality good, but customer service on return of a product horrendous. I returned dresses over 3 weeks ago and been promised twice my card would be refunded and again another weekend passed and no refund. It’s a joke two of the dresses order were not even opened and returned with days of delivery. Just would like my refund”

Helpful Report

Posted 6 years ago

“3 dresses ordered, 2 faulty. Customer service said to send back (encouraged me not to bother with tracking but I did, luckily). Made numerous calls (premium number) and emails once they received it but no response at all. Luckily I paid with PayPal who were brilliant- opened a dispute and because they didn't hear from them in 10 days, they forcefully took the money from their PayPal account and refunded me. Sistaglam is an appalling company-- beware!”

Helpful Report

Posted 6 years ago

“Avoid this company at all costs. I ordered dresses that were never sent to me and nearly a month later I still haven’t received a refund”

Helpful Report

Posted 6 years ago

“Still waiting for a refund on five bridesmaid dresses after two weeks since being returned! I’m out of pocket £360 and no response apart from an automated email so far! Don not buy from here! I am hoping paypal credit can help now as I have effectively had £360 stolen from my wedding budget :(”

Helpful Report

Posted 6 years ago

“Do not buy from this company, they don't refund after you send their goods back. And can never never get hold of them on the phone, or email, they are fraudsters”

Helpful Report

Posted 6 years ago

“Worst Service Ever! On receiving my order, I found that the dress sent out was the wrong one. Ordered the dress a second time and again the wrong dress was delivered. Returned both dresses as outlined in the returns policy using a tracked delivery method (£17.20 to return both parcels) and then I contacted customer service with my postage receipts for the refund. Despite it being the fault of the company the Customer Service team refused to pay me back the postage charge and even deceitfully cropped out parts out of their own returns policy to make out I was in the wrong. It took countless emails where I had to highlight the sections of their own policy to prove I was right, I had to research and quote to them my legal rights and even threaten to take the matter further before they agreed to pay me back. Even then they said I had to create a Paypal account if I wanted the refund, despite not even paying through Paypal in the first place. Overall the service was extremely unprofessional and at no point did they try and put the problem right and send me out the dress that I had actually ordered. They seemed to send me back generic pre-written emails which did not answer my questions. I did start to wonder whether their customer service team were actual humans, from the email responses I was receiving it seemed it was more likely they were either illiterate robots or just simple monkeys!!! I will never be ordering from them again.”

Helpful Report

Posted 6 years ago

Sistaglam is rated 2.0 based on 34 reviews