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Skate Society Reviews

4.7 Rating 987 Reviews
93 %
of reviewers recommend Skate Society
4.7
Based on 987 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5

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Skate Society 5 star review on 18th December 2024
Lee G
Skate Society 5 star review on 22nd April 2024
Sierra C
Skate Society 5 star review on 16th March 2024
Angela J
Skate Society 5 star review on 7th September 2023
Vu V
Skate Society 5 star review on 2nd August 2023
Renata J
Skate Society 5 star review on 20th May 2023
Doug R
Skate Society 5 star review on 20th May 2023
Doug R
112
Anonymous
Anonymous  // 01/01/2019
You haven’t answered my email complaint for nearly a week, it’s not going to be a good review. Offering the minimum legal requirement of exchange or voucher, when you have bare levels of stock, and for the foreseeable future, isn’t a customer centric perspective. I’m really Very unhappy with the service. The correspondence was defensive and unhelpful and has been outstanding for over a week. I will not shop with you again and will advise people in the community to avoid your business. A simple refund and more polite service would have avoided loosing a customer and gaining bad reputation.
Helpful Report
Posted 4 years ago
I was disappointed with my experience when making a purchase at this store. I explained that I’m new to skating and don’t have any knowledge on roller skates.. i was given half information and therefore made a purchase that didn’t particularly suit my needs. I felt like I had to repeat the same question multiple times to try and squeeze an answer out of them, which I still didn’t get a proper response. I asked for a refund on my purchase 10 minutes after paying for it and they had unreasonably refused. They had also gossiped and laughed about another customer that had just left the store, which I found appalling. I walked out of the store miserable, feeling “dumb” and like I’d wasted my money. I will not be shopping here again.
Helpful Report
Posted 4 years ago
Horrible customer service. Was given a faulty product and they refused to refund.
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Posted 4 years ago
Worst company to deal with, my skates arrived for my daughter they were scratched, and had marks all over them. They also delivered me a pair that weren’t meant for me. I sent both pairs back with a promise of getting new ones sent out, they didn’t send them out for another 2 days which missed my little ones birthday. I asked for a full refund and they told me that I could or wiped the skates down and that I was luck because they paid for new skates to be shipped to me! Never ever buying from them again!
Helpful Report
Posted 4 years ago
Sent email twice to return item which did not fit. Emails went unanswered/ignored. Had to then sell the item at a massive loss..
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Posted 4 years ago
Slow response, appalling customer service and an overall poorly managed business. Minimal stock and extremely difficult to deal with. A very underwhelming experience. Lesson learnt
Helpful Report
Posted 4 years ago
I have aent multiple emails trying to swap sizes and no one has replied to me
Helpful Report
Posted 4 years ago
Customer service or staff level needs to amp up because it is expected that when you purchase an item that it will be shipped within at least 1 week. A shame that they sell items even if they don't have it on hand.
Helpful Report
Posted 4 years ago
I’m still waiting for it
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Posted 4 years ago
Very poor service, my daughter had to ask for the box and pack her own skates! They were more interested in their own conversations than helping us. If this was not the only option to purchase these skates in the state, I would never have given them my money. If you don’t want to serve people, do not have a bricks and mortar store.
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Posted 4 years ago
i cant tell which product this review is for as there is no indication in the form and i ordered 2 at the same time. one got here in a matter of days, the other still hasnt arrive and its been about 2 weeks now.
Helpful Report
Posted 4 years ago
i cant tell which product this review is for as there is no indication in the form and i ordered 2 at the same time. one got here in a matter of days, the other still hasnt arrive and its been about 2 weeks now.
Helpful Report
Posted 4 years ago
Ordered and paid for skates through afterpay, only to then be informed that they were out of stock and only had more expensive options. Took ages to arrive despite paying for shipping. Once they eventually got here they broke straight away and then i had to start the process all over again. Not a good 1st impression. Not likely to purchase again!
Helpful Report
Posted 4 years ago
Skate Society is rated 4.7 based on 987 reviews