SkipTheDishes have a Customer Happiness Grade of C-. Customers are happy with their delivery and customer service but are unhappy with their refunds.
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I accidentally placed an order for Pickup instead of delivery.
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- Tej
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However, most of their delivery people are rather cold.
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- Richard Yuen
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Worst service ever. Ruined my whole order and when I asked for refund said they can’t do it. As their system do not allow them to issue refund more than $4.
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- Anonymous
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I ordered a pizza from skip, three people in the house are Islamic and they accidentally put ham onto the pizza. When skip was contacted they initially said they were issuing a refund but then went back and emailed saying they were unable to process my refund. This was a very disappointing experience to say the least.
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- Anonymous
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No follow trough
Requested a refund after receiving the wrong order. After following up was told the issue would be sent to the The escalation team and that I would be contacted within 48 hours.
That was two weeks ago and still have not heard back from Skip regarding my refund. I feel very ignored and ripped off. I think I will use DoorDash and Uber eats going forward. Skip, you have just lost a customer
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- john
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the driver, Kaitik Sharma, went above and beyond to deliver my order. This was a group order from Mcdonalds on a Wednesday evening. The coffee that I ordered got spilled and he drove to MvlcDonalds to replace it for me!
I am thrilled with his service
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- Bevera Allan
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I really appreciate (New India buffet @W Broadway and Ashdeep @skip customer support) to act so swiftly and providing amazing customer service.
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- Tej
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Update: Skip refunded the full amount on my credit card without contacting me which is why I bumped up my review from 1* to 3*
Original: Terrible service. Order was sent to restaurant 30 minutes after the order was placed. No driver was ever assigned to the order, the restaurants manager had to deliver the order himself. Skip only offered to refund the tip I had prepaid. Incredible.
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- Marc