SkipTheDishes have a Customer Happiness Grade of C. Customers love their delivery but are unhappy with their refunds.
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I accidentally placed an order for Pickup instead of delivery.
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- Tej
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However, most of their delivery people are rather cold.
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- Richard Yuen
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if it could be lower then one it would be . I placed an order for almost $40 and teh driver got to my apartment building and even though given information for what to do so I can buzz up could not figure it out even with me walking him through it ( on phone) and I also heard someone helping him down there. He never made it up to my apartment to deliver food. When I called support they said because it to me so long to reach our ( was on hold over 1.5 hours) anf had the wrong address listed ( even though driver was here) they could only refund $15 so i got no foos aqnd was out $25
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- Anonymous
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You get the refund in skipcredits for the order BUT not for the tip
After 9:00 you get a notification that you have the correct order delivered.
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- Mateusz Brzozowski
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Do you guys want me to call 911 and file a thief complaint so you can finally refund my missing coffee?
All of this because the Restaurant didn't bring us the Coffee we ordered.
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- Anonymous
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the driver, Kaitik Sharma, went above and beyond to deliver my order. This was a group order from Mcdonalds on a Wednesday evening. The coffee that I ordered got spilled and he drove to MvlcDonalds to replace it for me!
I am thrilled with his service
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- Bevera Allan
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I really appreciate (New India buffet @W Broadway and Ashdeep @skip customer support) to act so swiftly and providing amazing customer service.
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- Tej
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Update: Skip refunded the full amount on my credit card without contacting me which is why I bumped up my review from 1* to 3*
Original: Terrible service. Order was sent to restaurant 30 minutes after the order was placed. No driver was ever assigned to the order, the restaurants manager had to deliver the order himself. Skip only offered to refund the tip I had prepaid. Incredible.
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- Marc