"I have these Sun loungers. They are completely discolored within a year. They have rejected my claim! This should not happen with these seats."

"Worse on line vendor I have tried. They sent 3 chairs instead of 4. I decided to return them and ask for my money back. And after two months, they have not being able to tell me when they will return my money. According to Spanish laws, they should return the money in 15 days. The attached picture was taken on June 11th, the day I return the packages to their shipping company. No news since them."

"Asunto: Reclamaci\u00f3n por productos defectuosos y mal servicio postventa\r\n\r\nEstimado equipo de Sklum,\r\n\r\nMe dirijo a ustedes para expresar mi profunda insatisfacci\u00f3n con la calidad de los productos que adquir\u00ed en su tienda, as\u00ed como con el trato recibido por parte de su servicio de atenci\u00f3n al cliente.\r\n\r\nHace aproximadamente seis meses compr\u00e9 varias mesas y sillas a trav\u00e9s de su plataforma, confiando en la calidad y el dise\u00f1o que promocionan. Sin embargo, para mi sorpresa, y a pesar del uso muy limitado que han tenido, los productos presentan un estado lamentable: est\u00e1n completamente oxidados y claramente deteriorados, lo cual no es aceptable en tan corto plazo.\r\n\r\nAnte esta situaci\u00f3n, proced\u00ed a realizar una reclamaci\u00f3n formal, adjuntando fotograf\u00edas que demuestran el evidente defecto de fabricaci\u00f3n o la falta de resistencia de los materiales utilizados. Su respuesta fue completamente decepcionante y poco profesional, responsabiliz\u00e1ndome del estado de los art\u00edculos sin haber mostrado el m\u00e1s m\u00ednimo inter\u00e9s en revisar el caso con seriedad. Este tipo de respuesta no solo es inaceptable, sino que refleja un servicio postventa vergonzoso y una falta de compromiso hacia el cliente.\r\n\r\nExijo una soluci\u00f3n inmediata, ya sea mediante la reposici\u00f3n de los productos o el reembolso total del importe pagado. De lo contrario, me ver\u00e9 obligada a elevar la queja a organismos de consumo y dejar constancia p\u00fablica de mi experiencia para evitar que otros clientes pasen por la misma situaci\u00f3n.\r\n\r\nEspero una respuesta r\u00e1pida y responsable por parte de su equipo."

"Asunto: Reclamaci\u00f3n por productos defectuosos y mal servicio postventa\r\n\r\nEstimado equipo de Sklum,\r\n\r\nMe dirijo a ustedes para expresar mi profunda insatisfacci\u00f3n con la calidad de los productos que adquir\u00ed en su tienda, as\u00ed como con el trato recibido por parte de su servicio de atenci\u00f3n al cliente.\r\n\r\nHace aproximadamente seis meses compr\u00e9 varias mesas y sillas a trav\u00e9s de su plataforma, confiando en la calidad y el dise\u00f1o que promocionan. Sin embargo, para mi sorpresa, y a pesar del uso muy limitado que han tenido, los productos presentan un estado lamentable: est\u00e1n completamente oxidados y claramente deteriorados, lo cual no es aceptable en tan corto plazo.\r\n\r\nAnte esta situaci\u00f3n, proced\u00ed a realizar una reclamaci\u00f3n formal, adjuntando fotograf\u00edas que demuestran el evidente defecto de fabricaci\u00f3n o la falta de resistencia de los materiales utilizados. Su respuesta fue completamente decepcionante y poco profesional, responsabiliz\u00e1ndome del estado de los art\u00edculos sin haber mostrado el m\u00e1s m\u00ednimo inter\u00e9s en revisar el caso con seriedad. Este tipo de respuesta no solo es inaceptable, sino que refleja un servicio postventa vergonzoso y una falta de compromiso hacia el cliente.\r\n\r\nExijo una soluci\u00f3n inmediata, ya sea mediante la reposici\u00f3n de los productos o el reembolso total del importe pagado. De lo contrario, me ver\u00e9 obligada a elevar la queja a organismos de consumo y dejar constancia p\u00fablica de mi experiencia para evitar que otros clientes pasen por la misma situaci\u00f3n.\r\n\r\nEspero una respuesta r\u00e1pida y responsable por parte de su equipo."

"Pure scam doesn't deliver the goods. \r\nDeliberate Fraud \u2013 Avoid This Nightmare!\r\nThis company is the epitome of fraud and bad faith. If you value your money and peace of mind, stay far away from this seller! My experience was an absolute nightmare and serves as a stark warning to unsuspecting consumers.\r\n\r\nI purchased a MacBook Pro M1, advertised as being in \"excellent condition\" and at a competitive price. What did I receive? An outdated Intel i7 model in terrible condition, worth less than half of what I paid. This wasn\u2019t a \u201clogistical error\u201d \u2013 it\u2019s a well-orchestrated scam designed to deceive customers. When I raised the issue, they refused to send the correct product I had paid for, all while continuing to run the same misleading ads online to trap more victims.\r\n\r\nCustomer support? Nonexistent. Their so-called \"support\" is a black hole of frustration, deliberately structured to wear down customers. The company's responses to complaints are blatantly false, but I have all the documentation to prove otherwise. Only after intervention from Refurbed\u2019s management was I able to secure a refund. Without this external help, I would have been left completely helpless.\r\n\r\nFurthermore, this company actively attempts to suppress negative reviews on Trustpilot, which is deeply concerning. It's no coincidence that so many one-star reviews describe experiences identical to mine. This only underscores the gravity of their fraudulent practices.\r\n\r\nThis seller isn\u2019t just dishonest \u2013 they\u2019re criminal. Don\u2019t be lured in by their low prices and enticing promises. If you buy from them, you will be scammed and treated with utter contempt. Avoid this fraudulent operation at all costs!\r\n\r\nSummary: Save yourself the nightmare I endured. Share this warning and help protect other consumers."

"Disastrous after-sales service\r\nDisastrous after-sales service, I have purchased several times from Sklum, and I have always had incidents for one reason or another. I'm not worried about damage, but I am worried about their after-sales service. The last case I bought a piece of furniture a few months ago, I went back to the website and bought the same one, same photos, there was no difference in the photos, exactly the same, before it said color 'black' and now 'charcoal black', but the photos were the same exactly. The order arrives and the new furniture is dark gray, very different from the previous one, the color is a lot different. I tell them that the photos on the website should have been changed, that they lead to errors, and even more so if they call the new color almost the same. They accept my return but I pay the return costs (delivery costs). I complain to them and they have not paid any attention to me. I will file a complaint with consumption Office. They are arrogant and do not admit any fault. I won't buy again. It is very unfair that when buying online they make a mistake (they do not change the photos of the new color) and I have to pay the return costs.\r\n\r\nSklum contacts me via email to tell me the same thing, they are not going to refund the return costs.... A lot of words, sorry but we keep the money for the return costs, they still don't acknowledge the error, not even mentioning the fact that they should have changed the photos on the website to avoid giving space to error.\r\n\r\nI honestly will not buy again and recommend not doing so. A company are people, and I choose much more reliable people."

"Disastrous after-sales service\r\nDisastrous after-sales service, I have purchased several times from Sklum, and I have always had incidents for one reason or another. I'm not worried about damage, but I am worried about their after-sales service. The last case I bought a piece of furniture a few months ago, I went back to the website and bought the same one, same photos, there was no difference in the photos, exactly the same, before it said color 'black' and now 'charcoal black', but the photos were the same exactly. The order arrives and the new furniture is dark gray, very different from the previous one, the color is a lot different. I tell them that the photos on the website should have been changed, that they lead to errors, and even more so if they call the new color almost the same. They accept my return but I pay the return costs (delivery costs). I complain to them and they have not paid any attention to me. I will file a complaint with consumption Office. They are arrogant and do not admit any fault. I won't buy again. It is very unfair that when buying online they make a mistake (they do not change the photos of the new color) and I have to pay the return costs.\r\n\r\nSklum contacts me via email to tell me the same thing, they are not going to refund the return costs.... A lot of words, sorry but we keep the money for the return costs, they still don't acknowledge the error, not even mentioning the fact that they should have changed the photos on the website to avoid giving space to error.\r\n\r\nI honestly will not buy again and recommend not doing so. A company are people, and I choose much more reliable people."