SKY have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their returns process and refunds.
“
Great service and price
”
- Gary Heskett
“
Best price for insurance thanks đź‘Ť
”
- John Egerton
“
I was ready to cancel my subscription had enough of price hikes & bad communication.
”
- Terry Robinson
“
Having to charge it twice a day and didn’t even use it…Contacted SKY three days ago and they agreed to send returns envelope to return the phones back and also agreed to send out replacement phones so we can transfer everything across then send it back to them.
”
- Paul
“
SKY broadband customer sold mis sold Giga Speed for ÂŁ45 got it cancelled today under ofcom trading standards ACT 2015. Refused to refund the over charge amount for the 10 months.
”
- Anonymous
“
Been waiting for a refund since December last and when I phone I get lied to
”
- Alan Springall
“
I've been chasing for a refund since the 2nd Feb.
”
- Shane
“
I contacted SKY customer services who after many painstaking tests from their end advised the hard drive in my box seemed to be the problem.
”
- Grumpy Old Man
“
Fast reliable Broadband, great TV reception, good customer service Helpful and friendly, 23 years a customer and they have never let me down.
”
- Angus
“
I would have thought rubbish service man doesn't know anything about SKY.
”
- Sandra Lynch
