"Absolutely love my new sofa \r\nlooks perfect\r\nFrom ordering to delivery a fantastic service from you guys thank you"

"Absolutely love my new sofa \r\nlooks perfect\r\nFrom ordering to delivery a fantastic service from you guys thank you"

"Sofa arrived on time, but unfortunately the plates for the legs were fitted wrong, so legs wouldn't fit! The underside looked like it had been stapled on by a 3 year old...customer services offered me \u00a360 credit...then \u00a3150, even though I pointed out I couldn't use the sofa as the legs don't fit! Then they offered to send out someone to mend the sofa after the covid pandemic is over!!...it was only when I threatened to get trading standards to take a look that they finally agreed to a full refund and to pick up the sofa. \nThey did refund my money within 3 days."

"Sofa arrived on time, but unfortunately the plates for the legs were fitted wrong, so legs wouldn't fit! The underside looked like it had been stapled on by a 3 year old...customer services offered me \u00a360 credit...then \u00a3150, even though I pointed out I couldn't use the sofa as the legs don't fit! Then they offered to send out someone to mend the sofa after the covid pandemic is over!!...it was only when I threatened to get trading standards to take a look that they finally agreed to a full refund and to pick up the sofa. \nThey did refund my money within 3 days."

"Item arrived damaged and they were refusing to give full refund. Complaints department is disgusting. They ignoring every single email! "

"I\u2019ve requested someone other than Susanne Page contact me. My furniture came broken. The service I have received falls so far below the standard. My sofa came broken I advised complaints and have been ignored since raising a complaint. Susanne page told me it\u2019s only a broken button but I worked all year for my sofa to arrive broken. Not offered a call back told to deal with it but complaints manager. Ok requesting someone more senior to Susanne reply. "

"ITEM NOT AS DESCRIBED ONLINE.\r\n\r\nI recently purchased the Slender 3 Seater Sofa in Flamingo from SLF24 and was very excited to receive it after waiting for four weeks for it to be made and delivered. The delivery company was exceptional as they carried my sofa up a flight of stairs and even helped me to unwrap it.\r\n\r\nTo my surprise the dusty pink (flamingo) sofa I purchased was actually a deep mauve\/ Lilac colour. If the colour was at least close to the image on the website I wouldn\u2019t have minded but it wasn\u2019t.\r\n\r\nI emailed the company and spoke to Susanne. Sending her an image comparison of the sofa I received by the sofa online requesting an exchange for a different colour since as a business owner myself I\u2019d rather not ask for a refund. This was the email I received.\r\n\r\n\u2018Dear Naomi,\r\nWe have just checked pictures and you have receive a correct colour.\u2019\r\n\r\nAfter going back and forth... or should I say forth and forth because they IGNORED my emails. Susanna copied and pasted the original message as a reply to my emails requesting a refund along with \u2018your claim is refused\u2019.\r\n\r\nI will be reporting this company to trading standards. I run two businesses and would never treat my customers as such. \r\n\r\nNeedless to say I am a VERY UNHAPPY Customer and will never recommend this company. Absolutely disgusting customer service.\r\n\r\n* Images show colour difference, I\u2019ve even added a cushion in one of the photos to show the colour I near enough expected and the colour I received."