“After-sales service not good
Service après-vente pas bien Nous avons acheté un canapé chez slf24 et sommes satisfaits de la qualité. Cependant, nous avons reçu le canapé endommagé et SLF24 a refusé de nous aider à trouver une solution. Ils nous accusent et nous sont satisfait de la qualité.”
“Do not use this company. Appalling in every sense. I ordered a 5ft bed. After a month I received the completely wrong order (a 4ft bed) which had to then be returned.
I was told I would have to cancel my order and re order to receive my original order! Utterly ridiculous. When I went to re order the price had increased by almost €200! And when I emailed customer service multiple times to get assurance that my original purchase price would be honoured, nobody replied!
Appalling customer service, would never use again or recommend. Utterly unacceptable that customer service would just ignore emails.
ZERO stars!”
“They only delivered half of a sofa after 'losing' the second half in their warehouse. Have left me with half an item, complete waste of money and awful company.
Cant get through to speak to anyone to try and solve this issue.
DO NOT USE.”
“The sofa turned up with rips in the base and a large scratch down one arm. I got a part refund from PayPal, now the frame is falling apart. Two months old and rubbish. Company doesn't reply or do anything.”
“The sofa turned up with rips in the base and a large scratch down one arm. I got a part refund from PayPal, now the frame is falling apart. Two months old and rubbish. Company doesn't reply or do anything.”
“The sofa turned up with rips in the base and a large scratch down one arm. I got a part refund from PayPal, now the frame is falling apart. Two months old and rubbish. Company doesn't reply or do anything.”
“The sofa turned up with rips in the base and a large scratch down one arm. I got a part refund from PayPal, now the frame is falling apart. Two months old and rubbish. Company doesn't reply or do anything.”
“Sofa arrived on time, but unfortunately the plates for the legs were fitted wrong, so legs wouldn't fit! The underside looked like it had been stapled on by a 3 year old...customer services offered me £60 credit...then £150, even though I pointed out I couldn't use the sofa as the legs don't fit! Then they offered to send out someone to mend the sofa after the covid pandemic is over!!...it was only when I threatened to get trading standards to take a look that they finally agreed to a full refund and to pick up the sofa.
They did refund my money within 3 days.”
“DO NOT USE READ TRUST PILOT REVIEWS
Disgusting cheap product
Disgusting customer service who ignore you ‘SUSANNE PAGE’
Currently taking them to court for breaching their own warranty policy and trading standards.”
“The attitude of this company is awful. I won't shop with them again. I ordered dining chairs and, once in the house, I decided they weren't what I was after. In fairness, the delivery was prompt and the chairs seemed to be of good quality. I got in touch to arrange a return. I was told I would have to pay £150 AND fund the return myself. It does state on the site that there is a charge for returns but I assumed this would cover the return costs, not be in addition to them. There is no discernible reason to be charged £150. It breaches the company's own terms and conditions outlined on their site (which state a full refund will be given) and I believe it breaches trading standards. On arguing my case, the company dropped the requirement for me to fund the return myself. However, £150 is still a gross overcharge for the cost of the return. I could have booked a courier to return the chairs for £70. I really didn't appreciate the way SLF dealt with this, trying any angle to get money out of me. They have my £150 but they certainly don't have my repeat custom.”
“I’ve requested someone other than Susanne Page contact me. My furniture came broken. The service I have received falls so far below the standard. My sofa came broken I advised complaints and have been ignored since raising a complaint. Susanne page told me it’s only a broken button but I worked all year for my sofa to arrive broken. Not offered a call back told to deal with it but complaints manager. Ok requesting someone more senior to Susanne reply.”
“My goods arrived faulty. They do not take calls nor do they assist they do jot read the complaint and providing faulty goods is contrary to the consumer goods act. The service is disgusting they treat customers badly”
“Ordered a lovely looking corner sofa.
8pm night before delivery we had a time slot sent via text.
We dismantled our sofa and put it out for the council to collect.
Text the day of the delivery saying there was an issue.
Took hours to chase up.
Panther (the delivery company) say only half a sofa was delivered to them.
SLF say they couldn’t fit the sofa on the lorry as there was not room (£59 delivery charge by the way!).
A week later after we complained as we had no communication from them about a new delivery date, they cancelled the order.
We are sofa less and need to wait months now for a new one to be made!
Do not use. We would not recommend.
They have no customer service, and no care for their customers.
I dread to think how they would deal with a faulty product ...”
“Unbelievably Outraged...
I recommend you avoid altogether!
Appalling customer service with regards to return and refund. SLF24 provide an online service of delivering furniture, that cannot be tried out or tested before hand, the website makes several comments about this fact to try and put you at ease... It claims I can return the sofa I ordered within 14 days for £150, AS LONG AS I HAVE NOT TRIED OR EVEN SEEN THE SOFA!
You are not allowed to have opened the packaging, assembled or sat on the item...
Please explain to me how I would want to know that I want to return the sofa if I hadn't even seen the sofa let alone tried it, touched it, opened it, put it together or sat on it?
Not wanting me to have sampled it seems totally unreasonable and quite frankly illegal in terms of my consumer rights.”
“ITEM NOT AS DESCRIBED ONLINE.
I recently purchased the Slender 3 Seater Sofa in Flamingo from SLF24 and was very excited to receive it after waiting for four weeks for it to be made and delivered. The delivery company was exceptional as they carried my sofa up a flight of stairs and even helped me to unwrap it.
To my surprise the dusty pink (flamingo) sofa I purchased was actually a deep mauve/ Lilac colour. If the colour was at least close to the image on the website I wouldn’t have minded but it wasn’t.
I emailed the company and spoke to Susanne. Sending her an image comparison of the sofa I received by the sofa online requesting an exchange for a different colour since as a business owner myself I’d rather not ask for a refund. This was the email I received.
‘Dear Naomi,
We have just checked pictures and you have receive a correct colour.’
After going back and forth... or should I say forth and forth because they IGNORED my emails. Susanna copied and pasted the original message as a reply to my emails requesting a refund along with ‘your claim is refused’.
I will be reporting this company to trading standards. I run two businesses and would never treat my customers as such.
Needless to say I am a VERY UNHAPPY Customer and will never recommend this company. Absolutely disgusting customer service.
* Images show colour difference, I’ve even added a cushion in one of the photos to show the colour I near enough expected and the colour I received.”
“Dillon left hand sofa arrived looks different to the photo. Back support is at very big slant and very uncomfortable. The legs arrived with wrong screw which mean we can't make actual full use of the sofa for another 5-7 days and all claims department had to say was "apologies". After paying so much for a sofa I'd expect much better service. Wish I'd gone with another company”
“I bought a corner sofa approx. 18 months ago, to which I was pleased about. Although after a few months the cushions had gone flat. I complained about it several times but they said 'they can't do nothing about it'.
I would never buy a sofa from them, as they don't last very long!
VERY DISAPPOINTED!!!!”
“Avoid at all costs. We ordered two armchairs from here. Delivery was fine but the armchairs were incredibly uncomfortable and narrow. When we tried to return them (well within the return timescale) "Susanne" at SLF told us that the company charges £150 for the privilege of returning items (in addition to any courier costs). We had to threaten them with legal action before they dropped this. Unpleasant to deal with and terrible customer service!”
