Smart Sure Insurance Reviews

Name: Smart Sure Insurance
Address: Ashley Court32 Main StreetAshleyMarket Harborough, Ashley
Rating: 4.21

4.2 Rating 119 Reviews

83 %

of reviewers recommend Smart Sure Insurance

Company Reviews

Questions

Metrics

4.2

Based on 119 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

03333 449 669

Email:

enquiries@smart-sure.com

Location:

Ashley Court32 Main StreetAshleyMarket Harborough
Ashley
LE16 8HF

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Smart Sure Insurance 1 star review on 17th October 2025

Charles Sanchez

Smart Sure Insurance 1 star review on 12th September 2025

Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite current restrictions I’ve had great service. Nothing worse than the washing machine break down with five people in the house. Contractor came to look at machine one day and I got a call and decision made the next. Aaron was extremely helpful and personable while he organised everything and explaining clearly the next steps.”

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Posted 5 years ago

“Great service, friendly staff, problems resolved quickly & easily, recommended!”

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Posted 5 years ago

“I recently had a problem with my bathroom basin tap. I used my Smartsure insurance. The service I received was outstanding. I would recommend Smart Sure to everyone as it could not have been better.”

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Posted 5 years ago

“Be very careful if you have insurance with this company as they took the renewal payment for my policy 6 weeks early!!!!! When I called them to ask why they had taken my payment when it wasn't due yet they told me it was because I made a claim on my policy, I'm sorry but that's not normal business practice and it seems something is not right with this company. I also have to point out when I did make a claim on my policy they sent me a sky box in the post! I then had to call them to get an engineer round to fit my box which took another week, if you are looking for a reliable company I would stay well away from this company.”

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Posted 6 years ago

“I FOUND THEM VERY GOOD, AND SO EFFICIENT, & KEPT ME INFORMED VERY STEP OF THE WAY, ABOUT WHAT WAS HAPPENING WITH THE WASHING MACHINE 10/10 EILEEN”

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Posted 6 years ago

“Daylight rip off”

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Posted 6 years ago

“Spoke to a very informative Connor Tavaner and he guided me through the process and fully answered all my concerns”

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Posted 6 years ago

“Connor was fantastic friendly and informative with setting up my insurance. couldnt have asked for anything more!!”

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Posted 7 years ago

“I spoke to a guy named Conor who provided me with all the info I needed in a very understandable and easy way.”

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Posted 7 years ago

“Talking to Mr Conor now, and he was ever so professional over the phone. He was very polite helping me with all my enquirie. Thank you Conor.”

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Posted 7 years ago

“Jenny was fantastic with setting my cover up went thu all the right steps also alot less then what I was paying with a previous company happy thankyou”

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Posted 7 years ago

“Great service, full explanation of what’s covered and each step explained as to future appliances Good value compared to other insurance quotes Connor who I talked through the process was brilliant and fully committed to ensuring policy was correct for my needs”

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Posted 7 years ago

“Very professional and explained everything. Well done Conner.”

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Posted 7 years ago

“Connor was very helpful indeed well spoken and gave us all the information we needed”

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Posted 7 years ago

“It was a pleasure dealing with your sales person Connor. He was polite and very helpful and explained your product perfectly. I therefore insured 6 items with your company.”

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Posted 7 years ago

“If I could vote a zero star I would,!!! Absolutely awful customer service. Only one person had called back when they said they would after about 10 phone calls. This is only as we said we wanted to make a formal complaint. Yet again we are still waiting for another call back a week after it was promised!! Even asked to make a formal complaint, no acknowledgement has been received. Steer well clear!”

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Posted 7 years ago

Dear Mr Short. I apologise profusely for any inconvenience caused. I have found records of your calls to us on August 6th and 8th and am currently investigating as to why you experienced these problems. Regards, Smart-Sure Customer Service Dept.

Posted 7 years ago

“Customer service is very good, I have spoken to Mr Praveen about the boiler service”

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Posted 7 years ago

“Very impressed with the help given. Details of product explained clearly. Well done.”

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Posted 7 years ago

“Very nice and helpful and very easy to talk to. And very professional.”

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Posted 7 years ago

“Connora was extremely helpful in handling my queries and resolving all issues.”

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Posted 7 years ago

Smart Sure Insurance is rated 4.2 based on 119 reviews