Hi Sue, as we are an online service unfortunately we do not send any documentation by post, rather by email. I am sorry to hear you have been waiting longer than expected for your insurance quote, if you would like to give us a call on our careline 08445 420 999 we would be happy to look into this further for you. Thanks, Harry
“I have no idea what I bought from smartchip it would be helpful to enclose a line about the item in the review request as smartchip rings no bells to me”
“Ordering chips from smartchip is very easy and very quick. However the customer service is atrocious. I have sent numerous emails and never once got a reply and the telephones are hardly ever answered. So thisvis why I have not given a higher rating”
“Hi, nice and easy to register although i now need to make 2 alterations as in the name of the dog and add colour to original description and it does not allow me to unless i'm missing something. Otherwise, faultless.”
“We found a stray dog and took it to the vets to be scanned for a chip. It did find it but, being early on a Saturday morning, the systems the vets use could not identify it as a valid chip. Eventually they managed to track it to Smartchip, only to find that the details of the owner could not be found until 9.00am on Monday. This means that there is no way of tracing a dog back to its owners outside of the hours 9.00am-5.00pm Monday to Friday! Unfortunately we had no choice but to hand the dog to the dog warden who will only keep it for 3 days and even then would charge £60 release fee. I am sure this is not what responsible dog owners want.”
