“This company is not good. They just send you whatever they want just to get your money the YOU have to pay to return the item just to get STORE CREDIT..... That's a ripoff cause they sale you items THEY DONT EVEN HAVE & WILL NOT GIVE YOU YOUR MONEY BACK JUST GIVE YOU STORE CREDIT... BEWARE!!!”
“if I could give them zero stars and still review I would, but I can’t. They are the worst company ever nobody ever answers. I returned an item. Actually, I requested them to not even send to cancel the order before they even sent it out and they on their website it says right there before we send it out and if you cancel it before it shipped out, they’ll do that. Well they didn’t. They still shipped it out so I got my product. It didn’t open it, and it was sent right back. I still haven’t received my refund - I have proof that I that it was dropped off at the front desk. anytime I try to contact them nobody answers me. and then the one time they told me to check the return portal for store credit , at this point, I’ll take what I can get but the return portal does not work. it will not load. it keeps pulling up cloud flare error. not to mention the fact that I had explicitly said to return it to my original payment - I wrote it on the box about four times - I wrote a separate note inside the box - i even wrote it in the online return notes. 🫥 so they can’t even claim they didn’t see it it was only written 100 times everywhere. it’s now August and I still have no refund and this order was placed in February so save the time and energy because that was $100 just wasted, awful people awful people”
“Excellent product delivered on time and carefully packaged.
We took advantage of a 50+ percent discount and received a special 40th Anniversary edition water pipe...an added unexpected bonus.”
“Terrible customer service. It's all auto responses so you never get anywhere with them. I received a roast & toast mug with a cracked in it and I messaged Tham and was asked for a pic. I sent the pic and they responded something about a lost package and the carrier being responsible for lost packages”
“Ordered 2 different items. They were shipped separately but when they arrived they were both the same thing. Contacted them in chat on their webpage. After a HUGE runaround they said they would get back to me. They never did. I tried calling twice and only got voicemail. Left requests for a callback but that never happened either. Lastly I sent an email. You guessed it, NO REPLY. I'll never buy there again.”
“This place is a joke. 510 battery works intermittently. Still waiting for a bong, but all I get is the stock response. At this point I've donated $20 and bought trash. Save your time and money because this place isn't worth it.”
“I made a purchase from Smoke Cartel during their 420 sale, hoping to take advantage of the discounts. I specifically requested in the order notes that if my desired color, Honey/Topaz, was not available for the Pulsar Drop Down Bee Dab Rig, the order should be canceled. Unfortunately, my request was completely ignored, and I received a hideous black color rig that had nothing to do with what I wanted.
Immediately, I reached out to the company via email, seeking a solution. However, I was met with silence and no response whatsoever. Feeling frustrated and left with no other options, I decided to file a dispute with my bank, as Smoke Cartel had wrongly withheld my money and didn't even provide a return option.
To my disbelief, I received a letter from my bank stating that they would not be proceeding with the dispute, essentially allowing Smoke Cartel to get away with scamming yet another hardworking customer. I have been a repeat customer of Smoke Cartel in the past and have even recommended them, but after this experience, I can no longer do so.
The lack of decent customer service and the company's unwillingness to address and resolve my issue has left me extremely shocked and disillusioned. I expected better treatment as a valued customer, but it seems Smoke Cartel is more interested in making a quick buck than prioritizing customer satisfaction. I will be taking my business elsewhere in the future and advising others to do the same.”
“scam this site is a scam how i wish i didn't invest with them my money is gone i finally order with one site (marijanexpress.com) and i had my order delivered which i meet you before meeting this criminals call marijanexpress”
