Soaprise.me Reviews

Name: Soaprise.me
Rating: 3.92

3.9 Rating 25 Reviews

72 %

of reviewers recommend Soaprise.me

3.9

Based on 25 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful range of products from a great company and professional team. I intend to use Soaprise Me regularly as I have been so impressed with every item I have ordered. There was a recent incident with royal mail and I was quickly contacted by Soaprise Me to ensure my order was correct, fortunately I was lucky enough to have been spared any issue but the customer service was excellent. Five stars and a recommendation from me.”

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Posted 6 years ago

“i love this site, this is my 2nd order and the product is still fantastic! i had an issue with delivery as royal mail had a hiccup, but these guys made it easy! They were approachable and real pleasure to deal with. They upgraded my delivery for free and my order arrived with no problem. absolute pleasure guys i will be back!”

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Posted 6 years ago

“Everything arrived promptly and smelt good”

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Posted 6 years ago

“Prompt delivery, great service & items well packaged. Bought mini bath bombs for a teen birthday & feedback is that they are superb, thank you!”

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Posted 6 years ago

“I bought the build your own hamper for my mum for mother's day. It was easy to order. Presemted really well. I absolutely love my hamper. It was dispatched quickly. I certainly will using Soaprise.me again and forever.”

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Posted 6 years ago

“Super fast delivery and products smell amazing! Love love love”

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Posted 6 years ago

“The products were lovely & delivery was prompt.”

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Posted 6 years ago

“Products were beautiful and service great. Quick delivery.”

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Posted 6 years ago

“Wow, I received brilliant customer service from this company. I placed my order in the afternoon and my order was delivered the following morning, what more could a customer ask for. I chose to telephone Soaprise.me an to enquiry about the products they had available and I was greeted by a pleasant and freindly voice who couldn’t do enough to help me. I look forward to placing more orders with this company in the future and I can’t recommend Soapeise.me enough, give them a try because you won’t be disappointed.”

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Posted 6 years ago

Hi Paula, Thanks for your review. I am pleased we were able to be of assistance. I do remember this order leaving us as it contained so many pink roses! We will be here to help if you ever need us again and you should receive a discount code from us for any future orders. Thanks, Spike

Posted 6 years ago

“. The way the company dealt with my query was excellent . I received my bombs today and used 1 straight away . Gorgeous smell and colour and loads of glitter . Highly recommend”

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Posted 6 years ago

Hi Julie, Thanks for your review. I'm so sorry that you've not yet received your order and we are more than happy to get this resolved for you as quickly as possible. I have your telephone number here so I will give you a call now so we can get to the bottom of this. Many Thanks, Spike

Posted 6 years ago

Hi Julie, Just to provide clarity for all: Your order was late leaving us and we are now investigating the reasons why to make sure it doesn't happen again. We have refunded your delivery charge. We have provided a £5 credit towards your next purchase. We have sent you a free gift as an apology from all of us here. Your package should arrive today and please do let me know if I can be of further assistance. Many Thanks, Spike

Posted 6 years ago

“I bought 15 different bath bombs and am very happy with my order. Came in under 7days..”

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Posted 6 years ago

“Really lovely product and well priced. Arrived by hand when the company realised I lived near one of their employees.... reimbursed me the delivery charge also! I will definitely use these again!”

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Posted 6 years ago

Hi Claire, Thanks for your review. I am glad that you enjoyed your bath bombs - we have new versions of the unicorn horn bath bombs going up in a few weeks time. I can see you had these in your order so we'll send an email to let you know about them when they're in. Yes, we're based very close to you so it would not make sense to post the order and charge you for delivery when it could be delivered by us for free. I will send you an email with a coupon for free local delivery and also a discount for any repeat orders (you will be able to use both together). Thanks, Spike

Posted 6 years ago

“Daughter very happy with her magical bath bombs!”

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Posted 6 years ago

“Bath bombs are beautiful and smell lovely!”

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Posted 6 years ago

Hi Johanne, Thank you for your feedback, we really appreciate it. You should have also received a coupon code for any repeat orders. Thanks! Spike

Posted 6 years ago

“I haven't used them yet but I bought the mini bath bombs as part of a gift bag from my hen party. They are perfect and smell amazing.”

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Posted 6 years ago

Hi Francesca, Thank you for your review. I do hope you have a fantastic hen party! :-) Great idea for the gift bags as the mini bath bombs are just the right size for this. The Strawberry Daiquiri scent you have chosen should be well received too as it is very popular. Anyway, hope they all enjoy! Many Thanks, Spike

Posted 6 years ago

“I have ordered from here several times love all the products so much to choose from, great value for money, great fragrance from all, great delivery service and love the fact do mens so I dont feel guilty for treating myself”

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Posted 6 years ago

“Excellent service, speedy delivery and great soaps. Ideal mother’s day presents for my Brownies to give”

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Posted 6 years ago

Hi Emma, Thank you so much for your kind feedback and I do hope we can serve you again in future! Many Thanks, Spike

Posted 6 years ago

“I brought these as apresent they look nice and colourful vey pleased”

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Posted 6 years ago

Hi Linda, Thanks for leaving us a review. I'm sure they will make wonderful gifts. You purchased a wide selection of items; soaps, bath confetti, bath salts and bath bombs. I do hope they are well received :-) Please let me know if you have any further feedback and you should also receive a coupon from us for discount on any future purchases. Thanks, Spike

Posted 6 years ago

“Bath bombs lovely if I actually received what I paid for I emailed to solve the issue of not receiving my full order and have not heard nothing back and now lost money on a product I didn’t receive”

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Posted 6 years ago

Hi Beverley, Thanks for your review. You recently asked us about 1 x Glitter Billionaire Bath Bomb missing from your order. Unfortunately we received hundreds of emails the same day due to an issue with Royal Mail and therefore your message was not replied to. We have since; 1.) Sent an apology for overlooking your message during unforeseen circumstances. 2.) Provided a refund for the missing item. 3.) Also sent a replacement item out free of charge. As we're a small business (a team of just 5) it can be very difficult for us to keep up with unexpected increases in emails/phone calls etc. and once again I'm very sorry for any inconvenience this caused for you. If there is anything else I can do please let me know. Many Thanks, Spike

Posted 6 years ago

“Disappointing no reaction really with the bath bombs in the bath and I ended up spending more time scrubbing my bath after because it had stained.”

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Posted 6 years ago

Hi Alice, I'm so sorry we disappointed you with our bath bombs. Is there a particular product that you had a problem with? We are happy to provide you with a refund for any returned items and also pay your return postage should you wish to return anything. The main difference in reaction between the bath bombs we supply versus those from better known brands is the presence of "Sodium Lauryl Sulfate" also known SLS. Many consider SLS as a skin irritant and it certainly doesn't offer any benefits to the skin. A certain well known brand of bath bomb supplier have published many articles actually promoting SLS and this allows them to include it in their bath bombs to make the fizzing reaction more impressive, but in reality it doesn't make the bath bomb any better for the skin. We have always tried to make sure this ingredient is not in any product we supply, however customer feedback suggests that this ingredient is important to some customers, especially to those who like the 'foam' and 'fizz' reaction of bath bombs from the better known brands. As a result of feedback we are now exploring the addition of this ingredient into some of our bath bombs as it is this ingredient that makes the "foamy" bubble effect which holds colour in the bubbles on the top of the water. Some people like bath bombs for their ingredients, some people like bath bombs for their colour/fizz/reaction, some people like them for the scent - We're trying to get something to suit each preference, but as we're a new business it does take us some time to learn and make improvements. Once again I'm very sorry that you were disappointed on this occasion. We are working to add new products that are better suited to your preference and I hope we can serve you again in future. Many Thanks, Spike

Posted 6 years ago

Soaprise.me is rated 3.9 based on 25 reviews