Sockeloen have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
I used the aero socks for cycling training, and the triathlon aero socks for my first Ironman, and had a great experience with both. They also arrived on time, the price was fair, I'm happy! :)
”
- Benedek
“
I asked them how much they said the declared charges were and they said £105, so I planned to dispute the charges but the documents on the package actually stated €163 - hence the charges ! So I have in fact paid almost FULL price for 4 pairs of socks - no free pair as advertised.
”
- Duncan
“
good products at a reasonable price! Like them a lot!
”
- Francois
“
27 customs charges in UK before delivery.
”
- Duncan
“
very transparent website fast delivery you have to pay a little more for quality
”
- Primož K
“
Somewhat of a delayed delivery via GLS however the company engaged promptly when I brought this to their attention.
”
- Mark P
“
Maakt reclame met hassle-free returns en 100% customer satisfaction. Uiteindelijk stel ik vast dat retourkosten op kosten van de klant zijn. Vreemd om dan uit te pakken met hassle-feed returns.
”
- Michiel B
“
Easy to use website, fast delivery to the uk, but need to return the items as they were the wrong size, I couldn’t complete the returns form due to having a uk address, I have emailed Sockelion numerous times, used the contact form online and dm’ed through instagram but haven’t had a reply. So stuck and unable to return / exchange the items. Very poor customer service.
”
- Matthew W
“
The socks were impossible to put on. Too tight. And the returns labels are grossly overpriced with about 18€ through DHL and 28.88€ with Correos. I went to Correos privately and got ‘certificado’ delivery with insurance of 80€ for a total price of 11.74€
”
- Graeme
“
Sockeloen offered to cover 50% of fees and refunded £33 (very kind of them).
”
- Duncan
“
Mooie producten en problemen met refund netjes opgelost.
”
- Pepijn
“
An very hulpfull and great company. The products where one day after ordening delivered. The refund was also fine afterwards. Conclusion; great products by an great company. Keep up The good work.
”
- Verified C
“
De service en de persoonlijke aandacht die Sockeloen geeft is echt top!!
”
- Michel G
“
Good customer service. Though it took two weeks for the parcel to be shipped. But I got the items as ordered. But I think that was because of some misunderstanding.
”
- Fridtjof G
“
Snelle levering, en perfecte service, 1e paar sokken zaten een paar vlekjes in, zonder probleem nieuwe sokken opgestuurd.
”
- Wim L
