Sockeloen have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
good products at a reasonable price! Like them a lot!
”
- Francois
“
Great price, very comfortable.
”
- Gary
“
The product is 100% quality, love them so much but the price is very expensive here in Canada!
Marc Andre
”
- Marc-andre
“
very transparent website fast delivery you have to pay a little more for quality
”
- Primož K
“
Somewhat of a delayed delivery via GLS however the company engaged promptly when I brought this to their attention.
”
- Mark P
“
Top products, delivery time on spot, quality of materials are the main reasons why I chose Sockeloen
”
- Anthony B
“
Maakt reclame met hassle-free returns en 100% customer satisfaction. Uiteindelijk stel ik vast dat retourkosten op kosten van de klant zijn. Vreemd om dan uit te pakken met hassle-feed returns.
”
- Michiel B
“
Easy to use website, fast delivery to the uk, but need to return the items as they were the wrong size, I couldn’t complete the returns form due to having a uk address, I have emailed Sockelion numerous times, used the contact form online and dm’ed through instagram but haven’t had a reply. So stuck and unable to return / exchange the items. Very poor customer service.
”
- Matthew W
“
The socks were impossible to put on. Too tight. And the returns labels are grossly overpriced with about 18€ through DHL and 28.88€ with Correos. I went to Correos privately and got ‘certificado’ delivery with insurance of 80€ for a total price of 11.74€
”
- Graeme
“
tweede maal dat me om een review gevraagd wordt, maar ik heb nog steeds niets ontvangen. Op mijj vragen naar update en uiteindelijk refund wordt niet gereageerd
”
- Pol V
“
Unfortunately, the Sockeloen aero socks were far too tight around my calves and are basically unwearable. I didn't receive a response about an exchange for over a week, and was told I would have to pay to ship the socks back to the Netherlands in order to receive a new set or a refund. Will not be buying again.
”
- Park
“
Order items from Instagram and there was no mention that the items are being shipped outside of the US and that are additional cost from the tariffs.
Send 2 email to customer service but never heard back and the items are still not delivered.
I would like for you to contact UPS and ask them to send to send package back and issue me a full refund.
Thanks tou
”
- Lavi B
“
Snelle levering en prima service
”
- Harmen D
“
Goede service en vlotte levering.
”
- Jarne R
“
Goede service!
”
- Ruben
