Sockeloen have a Customer Happiness Grade of C. Customers love their delivery and customer service but are unhappy with their returns process.
“
good products at a reasonable price! Like them a lot!
”
- Francois
“
Great price, very comfortable.
”
- Gary
“
The product is 100% quality, love them so much but the price is very expensive here in Canada!
Marc Andre
”
- Marc-andre
“
very transparent website fast delivery you have to pay a little more for quality
”
- Primož K
“
Somewhat of a delayed delivery via GLS however the company engaged promptly when I brought this to their attention.
”
- Mark P
“
Top products, delivery time on spot, quality of materials are the main reasons why I chose Sockeloen
”
- Anthony B
“
Maakt reclame met hassle-free returns en 100% customer satisfaction. Uiteindelijk stel ik vast dat retourkosten op kosten van de klant zijn. Vreemd om dan uit te pakken met hassle-feed returns.
”
- Michiel B
“
Easy to use website, fast delivery to the uk, but need to return the items as they were the wrong size, I couldn’t complete the returns form due to having a uk address, I have emailed Sockelion numerous times, used the contact form online and dm’ed through instagram but haven’t had a reply. So stuck and unable to return / exchange the items. Very poor customer service.
”
- Matthew W
“
The socks were impossible to put on. Too tight. And the returns labels are grossly overpriced with about 18€ through DHL and 28.88€ with Correos. I went to Correos privately and got ‘certificado’ delivery with insurance of 80€ for a total price of 11.74€
”
- Graeme
“
Sockeloen offered to cover 50% of fees and refunded £33 (very kind of them).
”
- Duncan
“
I appreciate that the customer service team remained polite throughout the process and ultimately issued a full refund without any major dispute.
”
- Giacomo
“
tweede maal dat me om een review gevraagd wordt, maar ik heb nog steeds niets ontvangen. Op mijj vragen naar update en uiteindelijk refund wordt niet gereageerd
”
- Pol V
“
Zeer snelle service, mooie en duurzame producten.
”
- Floris D
“
Snelle service en mooie sokken voor de fiets!
”
- Rogier V
“
Ik maakte gepersonaliseerde sokken en ben heel enthousiast over dit concept. Bij de productie was er een foutje ingeslopen(zie foto). Na contact met de klantendienst werd hiervoor een oplossing aangeboden, goede service!
”
- Leie V
