“I like the socks, but the customer service is awful. I recieved the wrong item in my parcel. I contacted and asked the correct item to be sent out asap and was told it could only be sent out once the wrong item was returned (at my inconvenience). I am happy to return it, but explained the delay receiving them would delay me being able to send my mother-in-law her christmas present. The member of staff really could not care less. It was their mistake, they should take responsibility for putting it right straight away rather than waiting for the postal system. As they won't they have lost my business both now and in the future as I will be returning my whole order.”
“Bought a pair of plush Christmas slipper socks size 7-11 as a stocking filler for my son who takes a size 10. As it was a stocking filler and I assumed would fit as within his size range, I had taken the tags off the socks. Christmas morning came and he tried to wear them only to find he couldn't even get them over his heel as they were so narrow and small. A great disappointment and can't even send them back as I had taken the tags off. Complete waste of money. Won't be shopping online here again as can't trust the sizing!”
“I purchased 15 pairs of Bamboo socks from Pringles of Scotland from this company only to find that they were made in China for the Sock Shop under licence. I thought Pringles were a good brand how wrong can you be! What else do they subcontract don't buy from this company!”
