SoftMoc Shoes Reviews

1.4 Rating 125 Reviews

9 %

of reviewers recommend SoftMoc Shoes

Company Reviews

Questions

Metrics

1.4

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is SoftMoc Shoes returns process?

Customer Service

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How is SoftMoc Shoes returns process?

Helpful Report

(1 month ago)

Greater than 92% of reviewers feedback is SoftMoc Shoes returns process could be better.

Helpful Report

(1 month ago)

0.00%

Industry Average

“ Most stores after until the middle of January for returns but not softmoc, I guess there better then most stores in Ontario NOT, we are stuck with a $200 pair of boots and no answer. ”

- Anonymous

“ Softmoc comes across as a store you can't lose at - they have free shipping and also boast of free returns (with an asterix). ”

- Playford

SoftMoc Shoes Reviews

Returns - Difficult