“I love this band, gives a great pop of color. In terms of size, my wrist measured 5.5 in so I got a small. Unfortunately, it was too big. I started a return and customer service got right back to me. They would get an xs out to me, but no need to return the small. They said to pass it on to someone else. The 2nd band arrived very quickly. So impressed with the customer service, would not hesitate to order from Solace again.”
“Band was purchased for a 45 mm Apple Watch 9. Unfortunately the posts that slide into the band slots on the watch were a little wide and stuck out on the sides. We had to return the band.”
“Love these bands and their customer service. They replaced a band well after the 30 day policy because of a packaging error where I received the wrong size. The bands wash well, don't frey and last forever.”
“Product is fine, but I tried to make an exchange for a different size and the website did not work. Then I reached out to see if I could get assistance to make the exchange and never received a response.”
We're sorry to hear that. To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“I am now a customer for life! I got one over a yr ago and decided to get a couple more, so ordered the size I got lost yr. Didn’t factor in a 40lb wt loss. Too big! Solace made it so easy to return and get my new size. I will be buying more from them and recommend them to EVERYONE!!!!”
“The customer service is outstanding. Not only did they replace the band with the right size but they told me to donate the other band to someone else who could benefit from it.”
“Our family is a big fan of Solace bands, we own around 12 between us all. We have also given them as gifts to other family members. Quality is always good, they never feel like cheap bands. They arrive very quickly too so you aren’t waiting weeks to get them. On the chance that you order the wrong size (not that I have ever done that, haha), they make returns and exchanges super easy. Solace is a great company and we will always be loyal customers.”
“I ordered the pride band. It is bright and I appreciate the colors. The band stretches out after wearing it a few times and it no longer holds my watch snuggly on my wrist. The attachment to the watch is plastic and does not rest securely on the watch. I was disappointed in this purchase.”
Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Love my solace bands! Had an issue with one of them and reached out to their customer service. Took care of it immediately. So not only a nice product but excellent customer service.”
“I love the bands because they do not have an adjustment metal part that always came loose. These bands fit perfectly and I don’t even notice they are on”
“This was the first permaband I have tried and I think it's absolutely gorgeous! It is a dressier look than the woven bands. The size adjustment was a bit daunting but turned out to be quite simple with the help of you tube.”
