“On the site it says ships next day. Well it has been 10 days and when I check the tracking number it is still creating its shipping label. I guess I might get it in few months. Terrible service. I am not sure if the band is worth waiting for that long.”
“I placed and paid for my almost $100 order over 30 days ago and still have not received my order. In an attempt to reach out to the company, I received a generic automatic response email. It has been 4 days since the generic email response and still zero information on where my order is. This is extremely poor customer service!”
“First order I got was perfect. Second order I got which cost me over $80 arrived but was not my order. Had my name and address on the outside envelope but someone else’s order and their information on the inside. I’ve emailed daily for the last three days and I’ve not heard back from anyone. I’m noticing on here that there is actually another post of someone who had the same issue. They may even be the person who has my order and I have theirs. So.. not very good customer service when your website says fastest way to email and we’re available daily from 9 to 5 every day .”
“Great looking band but a pin that holds the band to the watch broke. I nearly lost the watch. I tried replacing the pin but it is not a standard size. I tried Solace customer service but got no response. I cannot recommend this brand.”
“Received my package that had MY name, MY tracking information & MY address but the items inside was NOT my order & was another persons name and address. So far I’ve emailed them twice yesterday and again today with no response at all! I don’t know why or how a company can be so incompetent on putting someone’s wrong order items then send to the wrong person. Next thing I’ll be doing is filing a discrepancy with my bank. DO NOT BUY FROM THOSE COMPANY!! I’d much rather buy from Zox instead than give solace bands my business.”
“My first purchase I was very pleased with, however, the order I just received is so cheap, not worth the cost, should have been $19.99 or less..Sent an email to Solace and have not heard back..I requested a refund and a paid return label. I guess I have to find another route to get my money back and I will not pay to return an item that is way over priced..”
“I’m not sure about this company no telephone number to get a hold of this company. I ordered something on March 22 and I’m still waiting. It says WAITING FOR DETAILS long does it take. Second I bought a band from them two years ago the blue it faded like so bad, I ended up putting in the Salvation Army bag again I’m not too sure about this company.”
“I ordered a blue watchband and was told I'd also get a "mystery gift." Well, OK. But what I got were two half-bands, one blue and one black. Neither has a loop to even enclose one band over the other. I tried to contact them via email and chat several times, and sent a photo of what I received. (I tried several times to upload it here but I don't know if it worked.) In return, I got chatbot questions about whether I know how to fasten the bands, as well as a snapshot of the packing slip. The slip *does* show what I expected to receive. As there is no way to phone them, I can't even talk to someone. I give up but I'd sure like my money back.”
“I’ve purchased 4 Imperium Adapt Loop bands for my Apple watch. Unfortunately, two have been oriented in the wrong direction so the release clasp is always on the inside of the wrist which renders the band unusable. I didn’t find this out until after the return window closed which can happen when you purchase more than one band at a time.”
“Customer service is awful. Bought a band on 11/26/25 for my son in the military. He couldn’t be home for Christmas, when I was able to finally give it to him it was past the 30 day return window. I emailed them multiple times asking if I could exchange it and they took weeks to acknowledge my email and when they finally did reply said they would exchange it. Still to this day they have not sent it and haven’t acknowledged my emails asking for an update. Awful customer service.”
“RECEIVE WRONG “cheap” watch band. Ordered a leather band but receive a very cheap stretch band. I am having to prove that I got a wrong band. Very very very poor customer service. Will never buy a product from them again.”
“Order status "Pre-Shipped" 12 days after placed. I've reached out to Solace contact email numerous times, plus I messaged on chat box on their website. I've only received 1 reply: "I requested that our shipping department coordinate with the logistics company and provide information regarding your order". That was 3 days ago and the order has still not shipped. I've again asked for update... No reply! Terrible customer service. Buyer beware.”
“Product came damaged with the little metal piece missing so won’t attach to the watch face so is essentially useless. Have emailed them twice and messaged on Instagram and Facebook with no response. Will not buy from them again.”
“My son bought a Solace egift card. He got an email confirmation that his account had been charged, but never received the ecard. He reached out to them but no response. BUYER BEWARE!”
“Sizing off even though I used their sizing tool; stock customer service email that did not respond to my needs; couldn't exchange because though I had the order number it was a gift; couldn't leave a review on google because I could not find them even using the address on the receipt. I tried to upload photos but could not”
“Honestly couldn’t tell you about the watch bands because they were never received. I understand mistakes happen but after 10 days I reach out to them because I was concerned I wouldn’t receive my order in time for holidays and is said it was shipped but carrier showed they were still waiting on package. I messaged them many times over the next week and got one response asking for my address. Never heard more back, and zero attempts to solve the problem. Asked for a refund and still no response. So very poor customer service.”
