“Order status "Pre-Shipped" 12 days after placed. I've reached out to Solace contact email numerous times, plus I messaged on chat box on their website. I've only received 1 reply: "I requested that our shipping department coordinate with the logistics company and provide information regarding your order". That was 3 days ago and the order has still not shipped. I've again asked for update... No reply! Terrible customer service. Buyer beware.”
“Product came damaged with the little metal piece missing so won’t attach to the watch face so is essentially useless. Have emailed them twice and messaged on Instagram and Facebook with no response. Will not buy from them again.”
“My son bought a Solace egift card. He got an email confirmation that his account had been charged, but never received the ecard. He reached out to them but no response. BUYER BEWARE!”
“Sizing off even though I used their sizing tool; stock customer service email that did not respond to my needs; couldn't exchange because though I had the order number it was a gift; couldn't leave a review on google because I could not find them even using the address on the receipt. I tried to upload photos but could not”
“Honestly couldn’t tell you about the watch bands because they were never received. I understand mistakes happen but after 10 days I reach out to them because I was concerned I wouldn’t receive my order in time for holidays and is said it was shipped but carrier showed they were still waiting on package. I messaged them many times over the next week and got one response asking for my address. Never heard more back, and zero attempts to solve the problem. Asked for a refund and still no response. So very poor customer service.”
“BUYER BEWARE! With so many cheap bands on Amazon I bought solace bands for my kids because it comes with a lifetime warranty. After about 9 months of wear my daughter’s band starts coming undone so I submit a warranty replacement and they tell me they won’t honor it because that particular band has been discontinued. If you look at their website they are constantly discontinuing styles and this is how they get out of providing warranty replacements.
If you came here because of the warranty, like me, go find somewhere else because their products do not hold up and they will not replace it.”
“I ordered two of the breast cancer awareness bands. They were marked as delivered but I never received them. I was told a replacement was coming and only one came. Now I’m out one band. This is just BAD customer service and I’m done trying. I would recommend NEVER ORDERING from this company.”
“I got an email stating that my package had been delivered. The "Confirmation" was clearly NOT my house. I contacted the shipping company,UniUni, and continue to get no response. I contacted Solace and was given the same "confirmation" photos. Which are, again, clearly NOT of my house. I was then told to ask a family member or my neighbors if they received my package. It is a ludicrous suggestion to say to a customer they should canvas the neighborhood for their package in a day of porch pirates and people shooting kids who happen onto their lawns. What a stupid response from customer service.”
“Stopped wearing my watch due to the adjustable clip not holding and the band looking dingy after only a month of wear. The other slip on band I purchased has stretched out. Spent over $60 and now have to go buy other bands. My old silicone Apple bands lasted years.”
“The customer service is absolutely terrible! I have been waiting on my bands for months now (ordered in July). First package was “lost” and they claim to have just switched carriers. Today I got my second attempt package which was completely destroyed and no bands.”
“I placed an order with Solace Bands on August 13, 2025, for three watch bands and was charged $75.97 the same day. The company stated that the items would be shipped via USPS First Class Mail with an estimated delivery time of 2–5 days.
As of September 8, 2025, I have still not received my order. I contacted the company multiple times and was told there was an issue with the new shipping company they were using, but I was assured that the order would still be delivered. On August 29, they refunded the $5.99 shipping fee, but I have yet to receive the actual products.
Since then, I have sent several follow-up emails requesting a full refund, but the company has stopped responding entirely. The tracking number they originally provided is no longer active.
At this point, I am requesting a full refund for the undelivered items. It’s extremely disappointing to be charged for a product that never arrived—and even more frustrating to be ignored when trying to resolve the issue.”
“I am only giving 3 stars because I have written several emails about an ordering issue. With the first email I was given direction to follow the return instructions which I did and paid shipping fee. I have proof from USPS that they received the return on July 29. I have not received a replacement yet and they don’t respond to emails. No phone number to call. I love the slim band but really wonder about the lifetime warranty when you can’t get ahold of them😕”
“I would never recommend Solace Bands. After placing my order, I reached out multiple times (4–5 emails) without receiving a single response. They eventually issued me a refund, basically telling me that they couldn’t provide the product, but only after completely ghosting me. This is extremely unprofessional behavior for any company.
Save yourself the hassle—there are plenty of other businesses out there that respect their customers and communicate honestly.”
“Its been a month since I placed my order with no package. I asked about it after 20 days and they said they were switching to a new delivery system and there was a bunch of missing packages. They were waiting a few more days, 22 days after order, to see if the missing packages show up. They never did, so they were supposed to send a new shipment and haven't heard from them since. I receive sales emails multiple times a day but not one single satisfying customer service response. DO NOT RECOMMEND.”
