“I’m not sure about this company no telephone number to get a hold of this company. I ordered something on March 22 and I’m still waiting. It says WAITING FOR DETAILS long does it take. Second I bought a band from them two years ago the blue it faded like so bad, I ended up putting in the Salvation Army bag again I’m not too sure about this company.”
“I ordered a blue watchband and was told I'd also get a "mystery gift." Well, OK. But what I got were two half-bands, one blue and one black. Neither has a loop to even enclose one band over the other. I tried to contact them via email and chat several times, and sent a photo of what I received. (I tried several times to upload it here but I don't know if it worked.) In return, I got chatbot questions about whether I know how to fasten the bands, as well as a snapshot of the packing slip. The slip *does* show what I expected to receive. As there is no way to phone them, I can't even talk to someone. I give up but I'd sure like my money back.”
“I’ve purchased 4 Imperium Adapt Loop bands for my Apple watch. Unfortunately, two have been oriented in the wrong direction so the release clasp is always on the inside of the wrist which renders the band unusable. I didn’t find this out until after the return window closed which can happen when you purchase more than one band at a time.”
“Customer service is awful. Bought a band on 11/26/25 for my son in the military. He couldn’t be home for Christmas, when I was able to finally give it to him it was past the 30 day return window. I emailed them multiple times asking if I could exchange it and they took weeks to acknowledge my email and when they finally did reply said they would exchange it. Still to this day they have not sent it and haven’t acknowledged my emails asking for an update. Awful customer service.”
“RECEIVE WRONG “cheap” watch band. Ordered a leather band but receive a very cheap stretch band. I am having to prove that I got a wrong band. Very very very poor customer service. Will never buy a product from them again.”
“Order status "Pre-Shipped" 12 days after placed. I've reached out to Solace contact email numerous times, plus I messaged on chat box on their website. I've only received 1 reply: "I requested that our shipping department coordinate with the logistics company and provide information regarding your order". That was 3 days ago and the order has still not shipped. I've again asked for update... No reply! Terrible customer service. Buyer beware.”
“Product came damaged with the little metal piece missing so won’t attach to the watch face so is essentially useless. Have emailed them twice and messaged on Instagram and Facebook with no response. Will not buy from them again.”
“My son bought a Solace egift card. He got an email confirmation that his account had been charged, but never received the ecard. He reached out to them but no response. BUYER BEWARE!”
“Sizing off even though I used their sizing tool; stock customer service email that did not respond to my needs; couldn't exchange because though I had the order number it was a gift; couldn't leave a review on google because I could not find them even using the address on the receipt. I tried to upload photos but could not”
“Honestly couldn’t tell you about the watch bands because they were never received. I understand mistakes happen but after 10 days I reach out to them because I was concerned I wouldn’t receive my order in time for holidays and is said it was shipped but carrier showed they were still waiting on package. I messaged them many times over the next week and got one response asking for my address. Never heard more back, and zero attempts to solve the problem. Asked for a refund and still no response. So very poor customer service.”
“BUYER BEWARE! With so many cheap bands on Amazon I bought solace bands for my kids because it comes with a lifetime warranty. After about 9 months of wear my daughter’s band starts coming undone so I submit a warranty replacement and they tell me they won’t honor it because that particular band has been discontinued. If you look at their website they are constantly discontinuing styles and this is how they get out of providing warranty replacements.
If you came here because of the warranty, like me, go find somewhere else because their products do not hold up and they will not replace it.”
“I ordered two of the breast cancer awareness bands. They were marked as delivered but I never received them. I was told a replacement was coming and only one came. Now I’m out one band. This is just BAD customer service and I’m done trying. I would recommend NEVER ORDERING from this company.”
“I got an email stating that my package had been delivered. The "Confirmation" was clearly NOT my house. I contacted the shipping company,UniUni, and continue to get no response. I contacted Solace and was given the same "confirmation" photos. Which are, again, clearly NOT of my house. I was then told to ask a family member or my neighbors if they received my package. It is a ludicrous suggestion to say to a customer they should canvas the neighborhood for their package in a day of porch pirates and people shooting kids who happen onto their lawns. What a stupid response from customer service.”
“Stopped wearing my watch due to the adjustable clip not holding and the band looking dingy after only a month of wear. The other slip on band I purchased has stretched out. Spent over $60 and now have to go buy other bands. My old silicone Apple bands lasted years.”
