“I placed an order with Solace Bands on August 13, 2025, for three watch bands and was charged $75.97 the same day. The company stated that the items would be shipped via USPS First Class Mail with an estimated delivery time of 2–5 days.
As of September 8, 2025, I have still not received my order. I contacted the company multiple times and was told there was an issue with the new shipping company they were using, but I was assured that the order would still be delivered. On August 29, they refunded the $5.99 shipping fee, but I have yet to receive the actual products.
Since then, I have sent several follow-up emails requesting a full refund, but the company has stopped responding entirely. The tracking number they originally provided is no longer active.
At this point, I am requesting a full refund for the undelivered items. It’s extremely disappointing to be charged for a product that never arrived—and even more frustrating to be ignored when trying to resolve the issue.”
“I would never recommend Solace Bands. After placing my order, I reached out multiple times (4–5 emails) without receiving a single response. They eventually issued me a refund, basically telling me that they couldn’t provide the product, but only after completely ghosting me. This is extremely unprofessional behavior for any company.
Save yourself the hassle—there are plenty of other businesses out there that respect their customers and communicate honestly.”
“Its been a month since I placed my order with no package. I asked about it after 20 days and they said they were switching to a new delivery system and there was a bunch of missing packages. They were waiting a few more days, 22 days after order, to see if the missing packages show up. They never did, so they were supposed to send a new shipment and haven't heard from them since. I receive sales emails multiple times a day but not one single satisfying customer service response. DO NOT RECOMMEND.”
“After receiving the band in the mail, I was shocked by the quality of the band relative to the price I paid for it. $36 for a band that might have cost them $2 to manufacture. It is cheaply made, gathers dirt like a magnet, and knock offs that are very similar in appearance are selling for 1/3 of the price Solace charges. When I complained, they gave me the option to return it, only to later be denied because 30 days had expired. AVOID THIS COMPANY!”
“Their sizing tool is way off, by about 2 sizes at least. And yes, I confirmed the scale with the little credit card scaler.
I ordered a tortoiseshell band and the quality is terrible. The decorative grooves are so poorly done: they aren’t straight lines or even in thickness, and the links are poorly molded and visibly flawed. I’ve seen better work from the dirt cheap dropship brands.
They boasted fast shipping, but the bands were very slow to arrive, which meant that they arrived after I left the country. They are so far refusing to accept a return outside of the return window, despite it being due to their false promises regarding shipping time, quality, and fit.
In short, they deliver on none of their promises.”
“Vicki OBannon
just now
I ordered when they had a special, buy two get one free. When I received my order I only received two bands and they were NOT the ones I ordered. I tried contacting them to return and get what I wanted but that company is not interested in assisting you. I hate the bands I got. No phone number no response. I will never order from them again. Poor service. If I could I’d give them -100 stars.”
“I originally purchased the XS band after measuring my wrist as instructed. It was much too tight for my comfort. I then ordered 2 in size S confident that this would fit. My wrist size is well within the parameters of this size and it still feels very tight to me. I am tired of messing around with this company and will find people to give these away to as gifts.”
“I am not impressed with the company or the product.
First, the order took a long time to arrive. Even though I had printed the template for sizing purposes, it was way too small. It’s been nearly a month since my initial order and I still don’t have the replacement in the right size or even an estimated arrival date.
In the meantime, my daughter has been using the small band that they didn’t require us to return and it is already ripping from the seam!”
“I only wore my band a few times and it has a permanent stains/discoloration throughout. I do not use bleach, but it looks like there are bleach stains throughout. I’m unable to wear it and unfortunately it was a complete waste of money.”
“The Mystery Band was a plain white that did not adjust and was so tight it threatened to cut off my circulation. I replied to an email as directed. And of course no response. It wasn’t expensive, and isn’t worth the time and effort to submit a return. I just want this brand to leave me alone. I repeatedly unsubscribe from its marketing, but it never goes away. I’m so exhausted by this company and it’s substandard quality”
“The product is beautiful, but do you have any idea how difficult it is to adjust the sizing on it? They sent more tools than I knew what to do with, they are the size of a doll's hammer, and it took me an hour to adjust everything. Maybe more. And I'm relatively handy.”
“I used the measuring tool which suggested a size XS. XS was too tight so I exchanged for a S (customer service was very helpful). Product labeled size S arrived but was the same size as the XS. I also received a free mystery band labeled size S but it was slightly longer than the band I ordered and fit well. I reached out to customer service to get a new size S band in the color I initially ordered. Still have not received that band.”
“I didn’t even use them. I ordered the mystery band and it came with a free mystery band. I said it was for a woman and I was sent 2 army green bands. They were ugly and I didn’t use them.”
“I bought a slim medium black band. It’s larger than my other bands that I have in the same style. I’m sure this is a large in a medium box. Customer service wan no help at all.”
“Trying to return and page won't load. Customer service is none!!! Survey wouldn't let me mark poor. No phone number is sign that they aren't interest in customers.”
