“I bought two bands, medium and small, but both have issues. The bands fit well but the connection to the watch band itself is so loose the bands look like they are about to pop loose from the watch. Won’t waste my money again!”
We're sorry to hear that. The delay is attributed to the current overload experienced by shipping carriers. The surge in last-minute Christmas orders has led to increased demand, causing delays in the usual delivery timelines for all services. Unfortunately, this situation is affecting the timely processing of shipments.
Kindly contact us at contact@solacebands.com so we can assist you better.
You may exchange it with our Outlander loop band. To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Great bands for about a month until they stretch out. It is a pity because this is the first band that does not put marks on my wrist from daily wear. I purchased 4 bands BEFORE knowing they would stretch to the size of a wrist bangle and fit two inches above my wrist. Of course, this was BEFORE the replacement warranty. So, that was money wasted”
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you. Kindly contact us at contact@solacebands.com so we can assist you better.
“Disappointed. I communicated before my purchase with customer service, giving them an accurate measurement in cm of my wrist. They suggested an XS. I also used the measuring tool in the website to make sure. Also an XS. 3 watch bands arrived in XS. All WAY too small. One of them came either used/stained. When I returned, I was still charged return shipping, which is ridiculous for a damaged item, and inaccurate measuring tools. Delivery also took forever.”
“Weak spring rod disconnects at least once a day sending my Garmin to the floor/ground. Had to go back to the OEM Garmin band and realized the huge difference. The Garmin spring rods take considerable pressure to release compared with the junk ones installed in this otherwise, very nice Outlander Loop. Tried to sumbmit warranty claim but can not find my order #.”
“Sadly, the band tore and left the sliding apparatus stuck in watch. Now not easy to fully remove band from watch. It tore the second day I wore it. Very disappointed.”
“I gave the descriptions of my watch and someone showed me the wrong fitting for my garmin Fenix watch. I’m having to return it cause it won’t fit to my watch . Wasted time”
Our processing time before an order ships is 1-2 days, excluding weekends and the delivery time is within 2-5 business days depending on your location.
I see here that you placed your order on November 1st and was shipped out on November 3rd and delivered on November 8th.
If you still haven't received your order, kindly contact us at contact@solacebands.com so we can assist you better.
“I used the sizer on the website and the bands I received were way too small. Wasn’t worth the effort to return due to processing fees. Paid a lot of money for trash.”
“I ordered the buy two get one free and after the first day of wearing my first one it was completely frayed and destroyed. Super bummed I spent the money.”
The bands do wear in a bit after use, but if you are having issues that quickly we recommend sizing down as the band will form to your wrist better. We would love for you to claim your lifetime warranty in a smaller size and see if you like it more! Here is the link to claim your warranty https://solacebands.com/a/return/Warranty.
If you need any help please email contact@solacebands.com
