“Band size said it fit 42mm watch but it was too wide, it stuck out on the sides of the watch where it connected to the watch. Need one specifically sized for 42mm wach not for mulitple size watches that is too big for the 42mm.”
“First it took 10 days from when I ordered to receive the band. When installing the band on my watch it cracked. So I took a picture of it and they said I could return it for $8.99 and I would have to wait for it get back to them, before I could wait another 10 days to get a band to use my watch.”
“I was very unhappy when I received my band it was made upside down and the part that slides into the actual face was broken and I couldn’t even get it in the space. Therefore I have been completely unable to use it.”
“I bought one band last year and loved it! I ordered three new bands 4 weeks ago and still don’t have them. I emailed customer services three times and no response.”
“When I received my order, I found out that it was the wrong color and size. It took another week to get the correct size and color. However, when I tried the band, it did not fit despite using the sizing guide. I hoped to exchange it and contacted the seller, but I have not received any response from them. Due to this, I won't be wearing the band.”
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you.
To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“I bought two bands, medium and small, but both have issues. The bands fit well but the connection to the watch band itself is so loose the bands look like they are about to pop loose from the watch. Won’t waste my money again!”
We're sorry to hear that. The delay is attributed to the current overload experienced by shipping carriers. The surge in last-minute Christmas orders has led to increased demand, causing delays in the usual delivery timelines for all services. Unfortunately, this situation is affecting the timely processing of shipments.
Kindly contact us at contact@solacebands.com so we can assist you better.
You may exchange it with our Outlander loop band. To get the exchange process started, please go to our returns and exchanges portal at https://solacebands.com/a/return and follow the steps.
“Great bands for about a month until they stretch out. It is a pity because this is the first band that does not put marks on my wrist from daily wear. I purchased 4 bands BEFORE knowing they would stretch to the size of a wrist bangle and fit two inches above my wrist. Of course, this was BEFORE the replacement warranty. So, that was money wasted”
We're sorry to hear that. Our bands are usually tight at first but eventually will adjust to your wrist. If it's become too loose, it means the size is too big for you. Kindly contact us at contact@solacebands.com so we can assist you better.
