SOPHIA WEBSTER Reviews

“ The shoes were out of stock in my size so they offered to send the shoes back to their production team in Brazil to be repaired or for a swap to any other shoes on the website that I wanted for the same price. ”

“ Fast and efficient delivery, I live in the UK and my order reached me within 2 business days. I was kept up to date on the whereabouts of my parcel through the tracking link sent to my email address. Plus, I love my boots, they've kept me warm over the past week of cold weather and are super cute! ”

“ Best customer service I have ever dealt with. I received a wrong delivery but the processing was quick and easy. Special thanks to Kajal! ”

“ My beautiful shoes lost a few crystals & I asked if I could have a few spares one . They were delivered within a few days by express delivery . Couldn’t be happier . They are now fully restored & sparkling . Massive thank you to Taylor . Extra helpful x ”

“ Worst company ever. don't buy anything from them. Their product was damaged and when I asked to return they emailed me saying im not eligible to return since it's a little more than 2 weeks I purchased this shoe and after they receive the shoe, not only there will be no refund but also they will keep the shoe. I can screenshot of the email and prove you what I just read was insane. My bad I chose this brand over other great brands. ”

“ I had a open a case via Paypal to get my refund. They did not contact/reach out to me once despite receiving the parcel a month ago. DO NOT BUY FROM THEM. ”

“ I ordered these shoes and once I got them I didn’t like them so I sent them back it’s over two weeks and no refund all I keep getting is the running around the shoes were returned since July 31st 2020 and they were signed for by one Matt Day every time I inquired about my refund they keep saying they are working with a limited staff. ”

“ SOPHIA WEBSTER have the best customer service. Always helpful and ready to assist… the fabulous shoes are only part of the picture! I wore SW Rosalind star for my wedding and managed to keep them on 11 hours… in a field. The Mariposas are super comfy too and I can’t wait for my next order to arrive. Thank you SW… keep up the good work! ”

“ The customer service at SOPHIA WEBSTER is A1. I bought a pare of wedges at a sample sale earlier this year and unfortunately the strap broke and cannot be fixed, however Taylor at SW went above and beyond to make sure I was satisfied. They have sent out a new pair of shoes and I couldn’t be happier. Thank you so much ”

“ Customer service staff are top notch. Always responsive and going above and beyond the call of duty to help. ”