Dear Verdonna,
Thank you so much for taking the time to share your experience with us at Sophie & Toffee. We truly appreciate your feedback and sincerely apologize for the delay in receiving your box from January. Our subscription boxes works like a pre-order and is usually shipped the following month. So if you have subscribed to a box in January, you will receive your box in February.
We understand the frustration that can arise when a package takes longer than expected, especially when it involves customs clearance. Your concerns regarding the delivery time are valid, and we deeply regret any inconvenience caused.
To ensure that such delays do not occur in the future, we would be grateful if you could provide us with some additional information. Could you kindly share the specific details of the order by emailing us at support@sophieandtoffee.com, such as the order number or any tracking information? This will enable us to investigate and rectify the issue promptly.
We value you as our customer, and your satisfaction is of utmost importance to us. We would like to take this opportunity to make things right for you. If there is anything else we can do to improve your experience with Sophie & Toffee, please do not hesitate to let us know.
Once again, we genuinely appreciate your feedback and apologize for any inconvenience caused. We look forward to resolving this matter and ensuring your future experiences with us exceed your expectations.
Warmest regards,
Sophie & Toffee Team
“I still haven't received my first kit. Ordered about a month ago. I don't think it has left the shipping yard according to the tracking number. I'll give you a proper review when it gets here.”
Dear Karen,
Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Sophie & Toffee. We truly appreciate your honest review and apologize for any inconvenience caused.
We are truly sorry to hear that you have not yet received your first kit, despite ordering it about a month ago. We understand how frustrating it can be, especially when the tracking number indicates that it has not left the shipping yard yet. Rest assured, this is not the experience we want for our customers.
We would like to make things right and ensure that you receive your kit as soon as possible. Could you please share more details by emailing us at support@sophieandtoffee.com with us regarding your order? Specifically, could you let us know your order number and any other relevant information so that we can investigate the issue and resolve it promptly?
Once again, we apologize for the delay and any inconvenience caused. We are committed to continually improving our services and your satisfaction is our top priority. If there is anything else we can do to make things better, please do not hesitate to let us know.
Thank you for your understanding and patience. We look forward to resolving this matter for you and receiving your proper review once your kit arrives.
Best regards,
Sophie & Toffee Team
“Sophie and Toffee are amazing, they go above and beyond to make sure they take care of their customers I'm so thankful to have a subscription to 2 of their boxes”
“The boxes were amazing! They had everything you needed and things I never would have thought of for resin. I would continue to purchase this if my kids were still interested. We moved to Japan, which they understandably don't ship to, and had family members sending us the last of the boxes; that's how much we loved it. It was a great experience.”
“Amazing company, i never had a mustake in an order, the products are good(the packaging are so cute too) and the shipping is fast!
I am also subscribed to the pixie box since 5 months and i am so happy with it!
Greetings from Switzerland!”
“stop changing my existing subscriptions I don't want a monthly collab box I want my quarterly Disney box. I don't want a family project I want my premium box with premium items”
“They have incredibly kind staff, and wonderful products! They are quick to respond to any issues and find solutions. The attention to customers and detail is also amazing. 10/10!”
“Although not being able to get a refund when an order goes through for a subscription box can be frustrating, the staff are very responsive and quick to find solutions for us. The products themselves appear well made and sturdy. I would highly recommend for those who are of the crafty nature but struggle sometimes to find inspiration. Thanks again Anna for your help. You made me more than happy to be a customer again in the future.”
“If I ever have a question or need help I can contact them and they respond as quick as possible. They also keep me updated on delays or issues that happen. I’ve been getting there subscription box elves box for 3 years now ❤️”
