Sophie & Toffee Reviews

Name: Sophie & Toffee
Address: UB point 61 Ubi Ave 1, #06-08, UB point 61 Ubi Ave 1, #06-08, Singapore
Rating: 3.88

3.9 Rating 42 Reviews

69 %

of reviewers recommend Sophie & Toffee

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5,344

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Phone:

91888533

Email:

support@sophieandtoffee.com

Location:

UB point 61 Ubi Ave 1, #06-08,
UB point 61 Ubi Ave 1, #06-08
Singapore
408941

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Sophie & Toffee 5 star review on 4th July 2022

Jeannice

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You asked again, so here goes. No response to my inquiry through support regarding missing items in my order. The only communication I have received has been requests for reviews-and that obviously through an unmonitored, automated email, as my replies offering positive reviews after an explanation were ignored. So, if this is actually read, I'd be happy to discuss (again) the reason for missing items from my order.”

Helpful Report

Posted 11 months ago

“The silicone never cured”

Helpful Report

Posted 1 year ago

“My delivery was due in Feb? But came only in April. It was my first and last. Very slow delivery even though the box looked great.”

Helpful Report

Posted 1 year ago

“It takes way to long for me to get a box, I understand that it come through customs but I still have not received the box I ordered in January.”

Helpful Report

Posted 1 year ago

Dear Verdonna, Thank you so much for taking the time to share your experience with us at Sophie & Toffee. We truly appreciate your feedback and sincerely apologize for the delay in receiving your box from January. Our subscription boxes works like a pre-order and is usually shipped the following month. So if you have subscribed to a box in January, you will receive your box in February. We understand the frustration that can arise when a package takes longer than expected, especially when it involves customs clearance. Your concerns regarding the delivery time are valid, and we deeply regret any inconvenience caused. To ensure that such delays do not occur in the future, we would be grateful if you could provide us with some additional information. Could you kindly share the specific details of the order by emailing us at support@sophieandtoffee.com, such as the order number or any tracking information? This will enable us to investigate and rectify the issue promptly. We value you as our customer, and your satisfaction is of utmost importance to us. We would like to take this opportunity to make things right for you. If there is anything else we can do to improve your experience with Sophie & Toffee, please do not hesitate to let us know. Once again, we genuinely appreciate your feedback and apologize for any inconvenience caused. We look forward to resolving this matter and ensuring your future experiences with us exceed your expectations. Warmest regards, Sophie & Toffee Team

Posted 1 year ago

“I still haven't received my first kit. Ordered about a month ago. I don't think it has left the shipping yard according to the tracking number. I'll give you a proper review when it gets here.”

Helpful Report

Posted 1 year ago

Dear Karen, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Sophie & Toffee. We truly appreciate your honest review and apologize for any inconvenience caused. We are truly sorry to hear that you have not yet received your first kit, despite ordering it about a month ago. We understand how frustrating it can be, especially when the tracking number indicates that it has not left the shipping yard yet. Rest assured, this is not the experience we want for our customers. We would like to make things right and ensure that you receive your kit as soon as possible. Could you please share more details by emailing us at support@sophieandtoffee.com with us regarding your order? Specifically, could you let us know your order number and any other relevant information so that we can investigate the issue and resolve it promptly? Once again, we apologize for the delay and any inconvenience caused. We are committed to continually improving our services and your satisfaction is our top priority. If there is anything else we can do to make things better, please do not hesitate to let us know. Thank you for your understanding and patience. We look forward to resolving this matter for you and receiving your proper review once your kit arrives. Best regards, Sophie & Toffee Team

Posted 1 year ago

Sophie & Toffee is rated 3.9 based on 42 reviews