Sophie & Toffee Reviews

Name: Sophie & Toffee
Address: UB point 61 Ubi Ave 1, #06-08, UB point 61 Ubi Ave 1, #06-08, Singapore
Rating: 3.88

3.9 Rating 42 Reviews

69 %

of reviewers recommend Sophie & Toffee

Company Reviews

Product Reviews

5,344

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Phone:

91888533

Email:

support@sophieandtoffee.com

Location:

UB point 61 Ubi Ave 1, #06-08,
UB point 61 Ubi Ave 1, #06-08
Singapore
408941

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Sophie & Toffee 5 star review on 4th July 2022

Jeannice

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have cancelled my order had I known you didn't have all the items that I put in the cart. Now I just have molds that I can't use. Will not be using your products ever again. Really 0 Stars.”

Helpful Report

Posted 1 year ago

“Both resin bottles cracked and spilled inside the bag. I wrote to customer support 2 weeks ago and still no response to this day. Terrible experience.”

Helpful Report

Posted 1 year ago

“I had issues with s&t two part resin not curing at all. It’s not as if I had mixed it incorrectly (I tried multiple times being super careful with the correct ratio) and it didn’t cure properly, it was not curing at all. I messaged them using their contact form with no response. Then email, and still no response. I bought from them again leaving a note in the notes section thinking surely they would read that, alas, nothing. In desperation, I replied to an automated reply from them. I got one response, and after that reply, I haven’t heard anything back. It feels like they don’t want to deal with it. I’ve bought a quite a bit of resins and moulds from them. Usually, fine. But one bad batch and lack of response really makes me lost my trust in them.”

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Posted 1 year ago

“Product never arrived and there is not a way to report it.”

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Posted 1 year ago

“Company is super slow been waiting over a month and a half for my order still hasn't showed up and yet I've been billed for the order behind that one when I haven't even received the first order I canceled my order cancel my account and I was still yet again charge I've emailed multiple times I get no response I need to cancel my orders I get no response and I have no productvery very very poor customer service experience”

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Posted 1 year ago

Dear Bradley, Thank you so much for taking the time to share your experience with us regarding your order at Sophie & Toffee. We sincerely appreciate your feedback and want to apologize for the inconvenience you have faced. We are truly sorry for the delay in the delivery of your order. We understand how frustrating it can be to wait for such a long time. We are currently working on improving our shipping processes to ensure better and faster deliveries in the future. Furthermore, we deeply apologize for the billing issue you encountered, as well as the lack of response to your emails. We understand that this has led to a very poor customer service experience, and we want to assure you that this is not the standard we strive to maintain. We would like to make things right for you, Bradley. Could you please provide us with your order details and contact information so that our dedicated team can assist you promptly? We genuinely value your feedback and want to resolve any outstanding issues as quickly as possible. Once again, thank you for bringing these concerns to our attention. We appreciate your patience and understanding. We look forward to hearing from you soon and working towards rectifying this situation. Best regards, Sophie & Toffee Customer Service Team

Posted 1 year ago

“stop changing my existing subscriptions I don't want a monthly collab box I want my quarterly Disney box. I don't want a family project I want my premium box with premium items”

Helpful Report

Posted 2 years ago

Sophie & Toffee is rated 3.9 based on 42 reviews