Sourceitright Pvt Ltd Reviews

Name: Sourceitright Pvt Ltd
Address: Corporate House No 7, Arista @ 8 Building, Satyam Marg, Ahmedabad
Rating: 4.38

4.4 Rating 3,730 Reviews

86 %

of reviewers recommend Sourceitright Pvt Ltd

4.4

Based on 3,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Sourceitright Pvt Ltd 5 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered.2.5 m cloth I have received only 1.75m. Plus such a delayed service!! It's totally hopeless.”

Helpful Report

Posted 1 year ago

Hello Santosh, Thank you for taking the time to review. As discussed, you had ordered only 1.45 meters. We have a third-party courier, and sometimes, due to unavoidable reasons, delivery is delayed. We understand this can be frustrating, and we apologise for any inconvenience caused. Rest assured, we are continuously working with our courier to improve the delivery process and minimize any potential delays.

Posted 1 year ago

“After the message that the material has been shipped, I get a call stating that one material is damaged and can I send the remaining items. It was so frustrating. Sorry so I cancelled the entire purchase.”

Helpful Report

Posted 1 year ago

Hello Hemalatha, Thank you for taking the time to review. We are sorry to hear about your experience. We value your feedback and apologise for any inconvenience caused. Our team is committed to addressing your concerns and ensuring that we improve our services based on your feedback. Please be assured that we will take immediate action to rectify the situation and prevent similar issues from occurring in the future.

Posted 1 year ago

“Too much delay in shipping”

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Posted 1 year ago

Hello, Thank you for taking the time to review . . We rely on a third-party courier service, and sometimes, delivery may be delayed due to unforeseen circumstances. We understand how frustrating this can be, and we sincerely apologize for any inconvenience it may have caused you. Please be assured that we are constantly working with our courier partners to enhance the delivery process and reduce any potential delays. We would be grateful for another opportunity to earn your business.

Posted 1 year ago

“The material was pathetic, returned it but no response so far Abt refund”

Helpful Report

Posted 1 year ago

Hello Vinod, Thank you for taking the time to review. The delay in the refund was because we had yet to receive the bank details from your end. Your refund has been processed and will be credited to your account within the next 3-5 business days. We apologise for any inconvenience caused by the delay and appreciate your patience in providing us with the necessary information.

Posted 1 year ago

“Worst material”

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Posted 1 year ago

Hello Sasmita, We are sorry that the product did not meet your expectations. Per the telephonic discussion, we will initiate a reverse pick up of the product and process a refund for you. We value our customers' satisfaction and take their feedback seriously. We apologise for any inconvenience caused. Our team is dedicated to providing quality products and services to our customers. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Till Date my problem not solved.. kindly 🙏 solve it first..I order 4 items..but in parcel item is 1.. and..cost is 3234/- Four items cost.”

Helpful Report

Posted 1 year ago

Hello Sourav, Our courier partners are investigating the matter. In the meantime, as discussed, we have dispatched the replacement of the missing fabrics to ensure you receive your order as soon as possible. We apologise for any inconvenience this may have caused and appreciate your patience while we resolve the issue.

Posted 1 year ago

“I ordered four different fabrics on September 5, 2023. I have already made the payment. but I received only one of the ordered items on September 18th. I put up a complaint the very same day and uploaded video and images of the product I received on the 19th itself. So far, I haven't received any satisfying responses. They claimed that they require 4-5 working days to check it with their courier partner.”

Helpful Report

Posted 1 year ago

Hello Rajani, Our courier partners are investigating the matter. In the meantime, as discussed, we have dispatched the replacement of the missing fabrics to ensure you receive your order as soon as possible. We apologise for any inconvenience this may have caused and appreciate your patience while we resolve the issue.

Posted 1 year ago

“U have to maintain availability of all fabrics”

Helpful Report

Posted 1 year ago

Hello Tamasa, Thank you for taking the time to review. Since we have an online store, it is challenging to maintain the availability of all our products. However, we constantly update our inventory to ensure accurate information on product availability. Additionally, we have a customer support team available to assist you in case a product you are interested in is temporarily out of stock.

Posted 1 year ago

“Very bad quality”

Helpful Report

Posted 1 year ago

Hello Samiya, We are sorry that the product did not meet your expectations. As per the telephonic discussion, we have arranged for a reverse pickup and will initiate your refund once the fabrics are back with us. We value your feedback and will use it to improve our products and services in the future. We would appreciate another chance to earn your business. Thank you once again for your feedback.

Posted 1 year ago

“Quality is not ensured as mentioned, hence product returned”

Helpful Report

Posted 1 year ago

Hello Viaya, We are sorry that the product did not meet your expectations. Per the telephonic discussion, we have arranged for a reverse pickup and will initiate your refund once the fabrics are back with us. We value your feedback and will use it to improve our products and services in the future. We would appreciate another chance to earn your business. Thank you once again for your feedback.

Posted 1 year ago

“Low quality product....”

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Posted 1 year ago

Hello Lalrohlui, We are sorry that the product did not meet your expectation. Please contact us at 8141022000 whenever you are not satisfied with our fabric, and we will guide you regarding our return policy. We would appreciate another chance to earn your business. Thank you once again for your feedback.

Posted 1 year ago

“I have not received the product yet”

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Posted 1 year ago

Hello Veena, Thank you for taking the time to review. We have a third-party courier, and sometimes, due to unavoidable reasons, delivery is delayed, or if not delivered it comes back to us. We apologise for the inconvenience caused. We tried calling you, but we could not connect. Rest assured, once this order is back with us, we will call and reship. We apologise once again. We would appreciate another chance to earn your business.

Posted 1 year ago

“Its true I had ordered. But no attempt was made to deliver. Hence cancelled the order. Unhappy experience...”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to review. We have a third-party courier, and sometimes, the delivery person does not attempt to deliver, so you may experience delays in receiving your package. However, we are constantly working with our courier to ensure that such instances are minimised and that your packages are delivered in a timely manner. Rest assured, we are actively monitoring the situation and taking necessary steps to improve the delivery process.

Posted 1 year ago

“Most iritating delivery system”

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Posted 1 year ago

Hello Jhuman, Thank you for taking the time to review. We rely on a third-party courier service, and sometimes, delivery may be delayed due to unforeseen circumstances. We understand how frustrating this can be, and we sincerely apologize for any inconvenience it may have caused you. Please be assured that we are constantly working with our courier partners to enhance the delivery process and reduce any potential delays. We would be grateful for another opportunity to earn your business.

Posted 1 year ago

“Worst fabric”

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Posted 1 year ago

Hello Nishita, Thank you for taking the time to review. We are sorry that the product did not meet your expectations. We tried calling you to look into the matter further but could not reach you. Please let us know the best way to contact you so we can resolve this issue as soon as possible. Alternatively, you may call 8141022000 between 10 am-6 pm on all working days. We assure you that our team will do everything possible to assist you.

Posted 1 year ago

“Exchange policy not good. Colour is not good”

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Posted 1 year ago

Hello Sharief, Thank you for taking the time to review. We do not have an exchange policy. We have an easy return policy wherein you can return the fabric, and we refund. We make every effort to photograph the fabrics so as to capture their natural colour. However, due to factors not in our control, the colour you see on your screen may vary from the actual colour of the fabric. Minor variation in colour is unavoidable. We would appreciate another chance to earn your business.

Posted 1 year ago

“Almost all fabrics are out of stock or running out Very bad service”

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Posted 1 year ago

Hello Pratima, Thank you for taking the time to review. Most of our fabrics get sold within a short time of going live on our website. We apologise if you had to face any inconvenience due to the limited availability of certain fabrics. We are constantly improving our inventory management to ensure a seamless shopping experience for all our customers.

Posted 1 year ago

“I didn't receive my order yet”

Helpful Report

Posted 1 year ago

Hello Firdousa, Thank you for taking the time to review. We have a third-party courier, and sometimes, due to unavoidable reasons, delivery is delayed, or if not delivered it comes back to us. We apologise for the inconvenience caused. We tried calling you, but we could not connect. Rest assured, once this order is back with us we will call and reship. We apologise once again. We would appreciate another chance to earn your business.

Posted 1 year ago

“Order not received yet”

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Posted 1 year ago

Hello Piari, Thank you for taking the time to review. We have a third-party courier and sometimes due to unavoidable reasons delivery is delayed. We apologize for the inconvenience caused. We have already escalated this with our courier partners and are trying to get it delivered ASAP. We apologize once again.

Posted 1 year ago

“Not even a single delivery attempt was made and the order still hasn't been delivered. I have given the delivery company alternative phone numbers and spoke to them to reattempt delivery. Even then no attempt was made.”

Helpful Report

Posted 1 year ago

Hello Vineetha, Thank you for taking the time to review. We have a third-party courier and sometimes due to unavoidable reasons, delivery is delayed. We apologize for the inconvenience caused. We have already escalated this with our courier partners and are trying to get it delivered ASAP. We apologise once again.

Posted 1 year ago

Sourceitright Pvt Ltd is rated 4.4 based on 3,730 reviews