Southampton Airport Parking Reviews

Name: Southampton Airport Parking
Address: Wide Lane, Southampton, SO18 2NL, Southampton
Rating: 3.73

3.7 Rating 80 Reviews

66 %

of reviewers recommend Southampton Airport Parking

3.7

Based on 80 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0344 481 7777

Email:

alex.nye@southamptonairport.com

Location:

Wide Lane, Southampton, SO18 2NL
Southampton
SO18 2NL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plain and simple, the place is a dump. You can’t even be dropped off at the airport without them to squeezing you for £6. The whole experience of going to Southampton Airport is a nightmare because of the capitalist pigs to screw you over.”

Helpful Report

Posted 9 months ago

“Just spent half an hour on hold in order to speak to someone as no Long Stay parking option is currently available for bookings. They were unable to help. Furthermore could not access my account and again the call centre were unable to help. I am a regular customer and am hugely frustrated. I called the Airport number and was routed through to another call centre in Glasgow. They couldn't help either. The parking has always worked well in the past. What is going on?”

Helpful Report

Posted 4 years ago

“Parking's ok does what you need for a reasonable (airport) price. But the buses, don't really run anywhere near the frequency stated. On the way home, after a long day traveling an extra 35 mins is a bit much to wait. It only takes me that time to get home”

Helpful Report

Posted 4 years ago

“Overly expensive to just pick someone up for 4 minutes! Ridiculous and greedy! Try actually reading the reviews your parking is receiving and lowering to fair prices.”

Helpful Report

Posted 4 years ago

“im waiting for my refund 3months but they say its take 5-7 working days they just ignore my emails always dont use this car park”

Helpful Report

Posted 4 years ago

“Scandalous!! One of the most expensive airport car parks for pick ups and drop offs I have ever come across!! Greedy!!”

Helpful Report

Posted 4 years ago

“What a bunch of thieves. What greedy individuals decided to scrap the 15 minutes grace for drop off and pick up. My wife dropped me off for a early fright to Newcastle on the 10th and I assured her that you get 15 minutes grace to drop off. Only to find on my return that they charged her £2 for the two minutes it took her to drop me off in the car park drop off point. It’s absolutely disgusting that they can charge more than the NCP next to Harrods in Knightsbridge. Shame on you!”

Helpful Report

Posted 4 years ago

“Tried to book parking on-line on Tuesday for Wed morning flight, but website said "No availability" but main park price was to be £55. I came to airport Wed morning and found plenty of space and bought ticket and parked. Made report to the feedback site on Thursday and was given a ticket number but have had no response. Returned Friday evening to a fee of £108 to get out of the carpark - the attendant gave me a number to call to complain. I called the number and was given a different website to email, which I did (Refunds) but to this day - 10 days later I have had no response from anyone. Not impressed.”

Helpful Report

Posted 4 years ago

“Unable to book long stay carpark on day of departure (13 hours before flight). The only options returned are the short stay car park.”

Helpful Report

Posted 4 years ago

Hi Caroline, thank you for bringing this to our attention, all has been resolved, I have direct messaged you with further details. Kind regards Southampton Airport

Posted 4 years ago

“We changed the registration and inadvertently double booked. We were told no problem and sent a Booking cancellation confirmation which stated the refund amount will be credited to the payment card used for the previous booking. That was the 11th May and still no monies returned despite an email sent inform them.”

Helpful Report

Posted 5 years ago

“my car was damaged whos crazy idea was it to put those rock hard yellow bollards at the top of the ramps? you drive up the ramp and you dont see them ,they are hard and end up under your car and get stuck damaged bumper and brake pipe,nice one! mind boggles,wont use again”

Helpful Report

Posted 5 years ago

“Booked this online and immediately realised i had entered the incorrect departure time, cheking in at 07.00am and out at 08.00am instead of 08.00pm. I contacted the parking line and spoke to a men who said this would be no issue"we all make mistakes, i can see whats happened there will be no problem when you come to leave". However when trying to leave the car park on the depature day I was advised i would need to pay an additional £30.00 to exit the car park, despite showing the online booking form and explaining the situation, the car park staff were not helpful in the slightest and not interested in providing any form of customer service other than gaining more money from me. I then spent over 30 mins the next day between 9.55 -10.30am trying to contact someone at Southampton Airport parking by telephone and after @ 4-5 mins each time the line was cut off before anyone had answered. Dreadful service would not recommend at all. I am still waiting for someone to contact me online after putting a complaint in email.”

Helpful Report

Posted 5 years ago

Hi Nathan, apologies for the experience you encountered I would like to investigate this further, I will direct message you for some more details. kind regards Southampton Airport Customer Services

Posted 5 years ago

“V unclear instructions. Booked on line and asked to print a ticket that was not recognised upon return.”

Helpful Report

Posted 5 years ago

Dear Sir/Madam, Thank you for submitting your feedback to Southampton Airport. We apologise for the difficulties you faced using our car parking service. The team have taken note that your ticket was not recognised and will do their upmost to rectify this issue going forward. All pre-booked car parking services will be sent to our car park teams so that each number plate is recognised when they approach our barriers. On some occasions this may not work (e.g. weather conditions, number plate screw fixings), our on-site car park teams are always present to support with customers. Once again please accept our apologies for any inconvenience caused. Kind regards, Southampton Customer Services Team

Posted 5 years ago

“£2 just to drop someone off, will do it on the road outside next time!!”

Helpful Report

Posted 5 years ago

“My flight was cancelled and at 4.30am I was unable to cancel my parking or claim any money back for a 3 day stay that was unused.”

Helpful Report

Posted 5 years ago

“prices are crazy, always ripping people off, sick of it”

Helpful Report

Posted 5 years ago

Thank you for your feedback which we will pass on to our parking team.

Posted 5 years ago

“When a flight is redirected due to bad weather, there should be communication between the airline and car park personnel. Two planes were diverted to Birmingham and passengers were arriving via coach to collect their cars at 2am. There was nobody in the designated office to help anyone, there was a wait of around 45 minutes for someone to turn up to help. Unacceptable, as an older woman who could have been on her own, their was a high risk factor, something that should be addressed. Extremely poor customer service. Will think twice about using the service again.”

Helpful Report

Posted 5 years ago

Good morning, thank you for bringing this instance to our attention. At Southampton Airport, we pride ourselves on our unique breeze through approach to all aspects of the customer experience and I’m so sorry to learn of the trouble you had at our car park after your flight was diverted. I do apologise for the added inconvenience this caused you. In these more exceptional circumstances, our colleagues and partners pull together and work diligently to anticipate the needs of any affected customers – aiming to keep disruption to an absolute minimum. Rest assured that as part of our ongoing commitment to all of our customers, we continually review our processes and I will gladly now investigate this scenario further on your behalf. If we can be of any further assistance to you, or if you have any additional feedback that you wish to share, please don’t hesitate to contact us directly at soufeedback@southamptonairport.com. We will be only too happy to assist. Again, I do apologise for the difficulties you experienced on this occasion and thank you for taking the time to feed this back to us.

Posted 5 years ago

Southampton Airport Parking is rated 3.7 based on 80 reviews