Thank you for your feedback, Michael.
We appreciate you taking the time to share your experience.
Please note that import duties and tariffs are determined by U.S. government regulations and customs authorities. These charges are outside of our control and are not set or retained by us. We only charge for the product and the selected shipping service.
We appreciate your understanding.
Thank you for your feedback, Tasha.
We’re glad to hear everything else met your expectations.
Regarding the Cash on Delivery charge, this fee is not set by us. It is applied by the carrier due to recent regulatory changes in the United States and is outside of our control.
We appreciate your understanding and your feedback.
Thank you for your comment. We're sorry to hear about the issue with the packaging. We understand how important proper packaging is, and we’ll be reviewing this carefully to help ensure it doesn’t happen again. Our team will be reaching out to you directly to follow up. Thanks again for your feedback — it truly helps us improve.
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