“DO NOT WASTE YOUR TIME with this company.
3 orders placed. 0 successfully filled.
1st order, all parts were in stock. A month passed by with no fulfillment and then they say they're now out of stock of one item and they refunded the entire order without even a conversation. At least they refunded it.
2nd order, they filled partially, then it sat in limbo for over 3 months. Several, sporadic email exchanges promising they'd resolve it--nothing. Meanwhile their site has listed sufficient stock on all of the items they've not yet sent. Radio silence is usually on the order of several weeks between responses--all promising they'll send the rest but never do.
3rd order, they sent the wrong items--nothing I actually ordered. They promised to send the correct items at no cost--and at the time their site showed sufficient inventory. Then after over a month they tell me they now have insufficient stock to do so. Over 3 months and it's still not resolved--and now won't even respond to requests for a refund.”
Thank you for taking the time to share this.
We are genuinely sorry for your experience. There is no excuse for the issues you’ve described.
We are reviewing your case immediately and taking full ownership of resolving it as a priority. Our team will contact you directly as soon as possible with a clear solution.
We sincerely apologize for the inconvenience caused.
Posted 2 days ago
Thank you for taking the time to share this.
We are genuinely sorry for your experience. There is no excuse for the issues you’ve described.
We are reviewing your case immediately and taking full ownership of resolving it as a priority. Our team will contact you directly as soon as possible with a clear solution.
We sincerely apologize for the inconvenience caused.
“The backbone of an e-commerce company is customer service. You have NONE. I have emailed, called, and filled out your contact form multiple times with no response.
This is completely unacceptable.
I am a hair width away from initiating a chargeback due to not knowing where my product is and my several hundred dollars went.
Change my mind if you care.”
Thank you for your feedback. We are very sorry.
We take this very seriously and are reviewing your case as a matter of urgency. A member of our team will contact you as soon as possible to provide a clear update on your order and resolve this issue.
We appreciate your patience while we address this promptly.
“Parts are not being delivered because they are stuck in import and nobody in customer service will respond to emails. They also don't answer the US phone number.”
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the lack of response and the delay.
Our team is currently working to resolve the issue. Thank you for your patience.
“We received only 1 0f 2 of the parts we ordered
We have been waiting for delivery of the second unit since September
order #25PINV047238 OUR PO # 8489-
Once contacted by the company they explained that they were charging these parts individually even though they were listed as pairs, so naturally when we checked out two items and were charged the listed price twice we assumed we would receive 4, we di not and were since explained SKF parts are being sold in this manner instead of a price per pair”
Thanks for your feedback, Melanie, and sorry for the inconvenience.
We’ve tried to reach you via email to clarify the situation, as our system shows the order was delivered successfully.
Please check your inbox and get back to us so we can resolve this as soon as possible.
Thanks for your understanding.
Best regards
“No communication. Quote did not state item was only in stock in Ireland, did not include freight charges, did not include VAT from DHL. No response from website, email, or via customer service when trying to cancel order. Multiple tries were attempted.”
Thanks for your feedback.
We sincerely apologize for the inconvenience. On our website, it is stated that we are an Ireland-based company and shipping costs can be reviewed before placing an order.
The additional DHL charges are due to new measures implemented by the U.S. government, which are unfortunately beyond our control.
We truly regret this situation, and if you wish, you may start a return process so we can resolve it as quickly as possible.
“1- Communication is very poor. The only way to communicate is through email support, which they respond whenever they feel like it. The phone numbers posted in Ireland and the United States don't answer at any time of day.
2- They advertise delivery times of 24-48 hours, which are never met.
3- They don't have an account with any courier company, DHL, UPS, or FedEx.
4- Since February 14th, I've been waiting for a refund of $2,549.64 for two bearings that they quoted me as part of a larger purchase and were never able to ship on time.
5- I received the refund in my PayPal account on April 4th. Thank you!”
Thanks for your feedback, Javier. I’m really sorry for the inconvenience. I will personally review your order, and we will get in touch with you as soon as possible to provide a solution. Once again, I apologize for the inconvenience, and I appreciate your patience.
“misleading delivery times. cant speak to a person.
Don't count on SP spare parts to supply your parts when your equipment is down. I paid for the premium overnight delivery option and it has taken 5 days!!!”
Hello Sidney, thank you for your comment and sorry for the inconvenience caused. My colleagues have already started to review your case and will keep you informed.
Again, sorry for the inconvenience
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