“I placed an order for material they had in stock on 1/30. Few days later we were notified the parts didn't pass quality inspection. On 2/25 they advised more was ordered and would arrive in 2-weeks. I had been waiting for lead time approval from customer and finally confirmed on 3/5 the lead time was acceptable. Since SpareParts already ordered more, and we had already paid, the 2-week lead time would put us at 3/11 delivery date. It is now 4/10, I've sent multiple emails, placed multiple phone calls and we've have no update, not a single respsonse. The lady on phone cannot provide any information, and i genuinely have no idea what her role is other than to come up with some nonsense to try and buy the company time. She escalated our situation to management and assured we'd have an answer within 48hrs. She said they only respond via email. I explained to her that I've already emailed numerous times - so why would they all of a sudden email now? I hate to cancel the order if there's good news, but I don't see how that's possible at this point. I had initially received a couple other quotes and all suppliers quoted 2-week lead time, but chose this company based on price and their confirmed inventory. I even was okay with the additional 2 week lead time, but since then it's been a nightmare. I was extremely hesitant to use this company - it felt, "too good to be true" based on their price. I also get the feeling this company is "scam-like". When I first saw their quote online it said they had 15pcs "ready to ship". I told them i only needed 5 - then miraculously when they verified inventory - they only had 5... Then after the order was placed all 5pcs were unable pass quality inspection. Then.......after they "re-order" I noticed their website reflecting stock again - at 15pcs. I emailed and said, "So do you have stock now to fulfill our existing order?!" They said no, it was an error and change the stock to zero. Now, a month later, if you look up the part in question LFL32-SF-RB it says "limited stock only available on quotation". Which we know is not true, or if it is , then why hasn't my order been fulfilled!? I get the feeling they're luring customers in to lock in the sale, and then scramble to try and fulfill. They probably do have inventory on some items, but I'm sure not everything they're claiming. After reading reviews and seeing they respond fairly quickly here, this is my LAST ATTEMPT before cancelling order. My customer needed these items ASAP. They've since found a solution - or was forced to because this didn't fall through. But they still need for a spare...”
Thanks for your feedback.
We are deeply sorry for the frustration and the lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We have processed a full refund for your order immediately. We sincerely apologize for the delays and for failing to meet your expectations this time.
Thank you for your patience.
“I placed an order Oct 2025 and still have received it. The order was paid in advance and I've reached out on several occasions, only to be told to email support for assistance. I could never get an ETA or a refund! NOT one of my emails have been answered. Horrible Horrible customer service. I will never order from this company again and will advise all my associates not to use SP Spare Parts!!”
Thanks for your feedback, Elaine.
We’re sorry to see your review and understand your frustration, but there seems to be a misunderstanding.
We contacted you back in November regarding your order, informing you of the updated lead time and awaiting your confirmation. As we did not receive a response, the order was cancelled and a credit note was issued.
Since your payment was made via bank transfer, we requested the necessary information to process the refund. Unfortunately, we never received it, which is why the refund could not be completed.
We kindly ask you to reply to our previous emails so we can proceed with resolving this matter without further delay.
Thank you for your understanding.
“First 2 order went well, then took a turn for the worse.
I put in an order that took 2 month to receive.
Multiple unanswered emails, and when I called the person who answers the phone is unable to help and directs you to send an email, which goes unanswered. even the live chats are useless.
I stupid gave them the benefit of the doubt and put in another order which I am still waiting on from December.
They have no problem taking your money right away.
the money shouldn't be taken until shipped.”
Thanks for your feedback, and we sincerely apologize for the inconvenience caused.
We have opened an internal investigation to understand what happened with your order. In the meantime, we have already processed a full refund for the amount paid while we resolve the issue.
We truly regret the inconvenience and will keep you informed with any updates as soon as we have more information.
“DO NOT WASTE YOUR TIME with this company.
3 orders placed. 0 successfully filled.
1st order, all parts were in stock. A month passed by with no fulfillment and then they say they're now out of stock of one item and they refunded the entire order without even a conversation. At least they refunded it.
2nd order, they filled partially, then it sat in limbo for over 3 months. Several, sporadic email exchanges promising they'd resolve it--nothing. Meanwhile their site has listed sufficient stock on all of the items they've not yet sent. Radio silence is usually on the order of several weeks between responses--all promising they'll send the rest but never do.
3rd order, they sent the wrong items--nothing I actually ordered. They promised to send the correct items at no cost--and at the time their site showed sufficient inventory. Then after over a month they tell me they now have insufficient stock to do so. Over 3 months and it's still not resolved--and now won't even respond to requests for a refund.”
Thank you for taking the time to share this.
We are genuinely sorry for your experience. There is no excuse for the issues you’ve described.
We are reviewing your case immediately and taking full ownership of resolving it as a priority. Our team will contact you directly as soon as possible with a clear solution.
We sincerely apologize for the inconvenience caused.
Posted 3 months ago
Thank you for taking the time to share this.
We are genuinely sorry for your experience. There is no excuse for the issues you’ve described.
We are reviewing your case immediately and taking full ownership of resolving it as a priority. Our team will contact you directly as soon as possible with a clear solution.
We sincerely apologize for the inconvenience caused.
“The backbone of an e-commerce company is customer service. You have NONE. I have emailed, called, and filled out your contact form multiple times with no response.
This is completely unacceptable.
I am a hair width away from initiating a chargeback due to not knowing where my product is and my several hundred dollars went.
Change my mind if you care.”
Thank you for your feedback. We are very sorry.
We take this very seriously and are reviewing your case as a matter of urgency. A member of our team will contact you as soon as possible to provide a clear update on your order and resolve this issue.
We appreciate your patience while we address this promptly.
“Parts are not being delivered because they are stuck in import and nobody in customer service will respond to emails. They also don't answer the US phone number.”
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the lack of response and the delay.
Our team is currently working to resolve the issue. Thank you for your patience.
“We received only 1 0f 2 of the parts we ordered
We have been waiting for delivery of the second unit since September
order #25PINV047238 OUR PO # 8489-
Once contacted by the company they explained that they were charging these parts individually even though they were listed as pairs, so naturally when we checked out two items and were charged the listed price twice we assumed we would receive 4, we di not and were since explained SKF parts are being sold in this manner instead of a price per pair”
Thanks for your feedback, Melanie, and sorry for the inconvenience.
We’ve tried to reach you via email to clarify the situation, as our system shows the order was delivered successfully.
Please check your inbox and get back to us so we can resolve this as soon as possible.
Thanks for your understanding.
Best regards
“No communication. Quote did not state item was only in stock in Ireland, did not include freight charges, did not include VAT from DHL. No response from website, email, or via customer service when trying to cancel order. Multiple tries were attempted.”
Thanks for your feedback.
We sincerely apologize for the inconvenience. On our website, it is stated that we are an Ireland-based company and shipping costs can be reviewed before placing an order.
The additional DHL charges are due to new measures implemented by the U.S. government, which are unfortunately beyond our control.
We truly regret this situation, and if you wish, you may start a return process so we can resolve it as quickly as possible.
“1- Communication is very poor. The only way to communicate is through email support, which they respond whenever they feel like it. The phone numbers posted in Ireland and the United States don't answer at any time of day.
2- They advertise delivery times of 24-48 hours, which are never met.
3- They don't have an account with any courier company, DHL, UPS, or FedEx.
4- Since February 14th, I've been waiting for a refund of $2,549.64 for two bearings that they quoted me as part of a larger purchase and were never able to ship on time.
5- I received the refund in my PayPal account on April 4th. Thank you!”
Thanks for your feedback, Javier. I’m really sorry for the inconvenience. I will personally review your order, and we will get in touch with you as soon as possible to provide a solution. Once again, I apologize for the inconvenience, and I appreciate your patience.
“misleading delivery times. cant speak to a person.
Don't count on SP spare parts to supply your parts when your equipment is down. I paid for the premium overnight delivery option and it has taken 5 days!!!”
Hello Sidney, thank you for your comment and sorry for the inconvenience caused. My colleagues have already started to review your case and will keep you informed.
Again, sorry for the inconvenience
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