“No communication. Quote did not state item was only in stock in Ireland, did not include freight charges, did not include VAT from DHL. No response from website, email, or via customer service when trying to cancel order. Multiple tries were attempted.”
Thanks for your feedback.
We sincerely apologize for the inconvenience. On our website, it is stated that we are an Ireland-based company and shipping costs can be reviewed before placing an order.
The additional DHL charges are due to new measures implemented by the U.S. government, which are unfortunately beyond our control.
We truly regret this situation, and if you wish, you may start a return process so we can resolve it as quickly as possible.
“1- Communication is very poor. The only way to communicate is through email support, which they respond whenever they feel like it. The phone numbers posted in Ireland and the United States don't answer at any time of day.
2- They advertise delivery times of 24-48 hours, which are never met.
3- They don't have an account with any courier company, DHL, UPS, or FedEx.
4- Since February 14th, I've been waiting for a refund of $2,549.64 for two bearings that they quoted me as part of a larger purchase and were never able to ship on time.
5- I received the refund in my PayPal account on April 4th. Thank you!”
Thanks for your feedback, Javier. I’m really sorry for the inconvenience. I will personally review your order, and we will get in touch with you as soon as possible to provide a solution. Once again, I apologize for the inconvenience, and I appreciate your patience.
“misleading delivery times. cant speak to a person.
Don't count on SP spare parts to supply your parts when your equipment is down. I paid for the premium overnight delivery option and it has taken 5 days!!!”
Hello Sidney, thank you for your comment and sorry for the inconvenience caused. My colleagues have already started to review your case and will keep you informed.
Again, sorry for the inconvenience
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