Thank you for your review, Bill! We’re glad you found our website easy to navigate and our shipping updates helpful. Great to hear your order was delivered quickly to the US. We appreciate your feedback and look forward to helping you again.
“not even close to 1-3 days to canada. Actually getting the shipment moving took 3 business days, then the ransit time was over 3 days due to SP selecting the wrong shipping service level, with no choice being given to us. This was a critical part, was not inexpensive, and not getting it in time cost us over $20,000 in losses. Customer service in the meantime was absolutely terrible with no responses for days, and no possible solutions or improvements offered. False advertising to take business from the rest of the market. The part was also packed so poorly that it was loose in the package and subject to damage. The box was barely held togehter when it arrived.”
We’re very sorry to hear about your experience, Bob, especially given how critical this part was for your operation.
We would, however, like to clarify the shipping timeframe mentioned in your review. The shipping option selected for this order was our Standard service, which has an estimated transit time of 3–5 business days after dispatch. We do offer a faster 1–3 business day shipping option, but this was not the service selected for this order.
That said, we completely understand your frustration with the overall experience. The lack of timely communication from our customer service team and the condition of the packaging upon arrival are not the level of service we aim to provide, and we sincerely apologize for this.
We appreciate you taking the time to share your feedback and will use it to review the communication and packaging issues you raised.
Thank you for your feedback Andrew, and we're sorry the packaging did not arrive in the condition it should have. While parcels can sometimes be handled roughly during transit, the packaging should still have protected the items properly. We appreciate you bringing this to our attention and will review this with our team to help prevent it from happening again.
“The ordering process was easy, the prices were great, the delivery was very fast. I was kept informed of the tracking and I would and will recommend SP Spare Parts to everyone I know! Thank you for your quick delivery.”
Thank you so much for the review, Jim! We're thrilled to hear that everything went smoothly and that your order arrived quickly. We really appreciate your recommendation and look forward to helping you again!
Thank you so much for your review, Carson!
We are glad to hear that we met your expectations and provided you with prompt service. Hope to see you again!
“after paying for the component ($184) and shipping & handling ($49.99) that was charged to my PayPal account, it was delivered COD with a bill for another $64. The website listed nothing about international shipping or additional charges. This is a deceptive way of doing business and I will not be ordering anything more from you.”
Thank you for sharing your feedback. We genuinely understand your frustration regarding the unexpected cost, but we would like to clarify that the additional $64 charge was not added by us, nor is it an extra shipping fee from our company.
This amount corresponds to import duties and customs fees imposed by your country's government regulations when receiving goods from abroad. These fees are determined, collected, and kept entirely by customs authorities; our company does not create, control, or receive any part of them.
While our shipping fees cover the transport of the package, international shipments are legally subject to local import taxes depending on your country's policies.
We appreciate your understanding and regret any misunderstanding regarding how international customs work.
Thank you for sharing your feedback, Ann. We understand your frustration, but we would like to clarify that the $73 COD charge was not added by us and was not an extra shipping fee from our company.
These charges are imposed by U.S. customs and import regulations once goods enter the country. We do not create, control, or receive these fees. When ordering internationally, import duties and local charges may apply depending on your country's policies.
We always strive to provide the products and shipping service promised from our side, and we appreciate your understanding.
We are very sorry for the inconvenience, Gira.
We have already arranged and shipped a replacement order for you. Please check your email for the updated shipping information, and do not hesitate to contact us if you need any further assistance.
