Thank you for your feedback, Michael.
We appreciate you taking the time to share your experience.
Please note that import duties and tariffs are determined by U.S. government regulations and customs authorities. These charges are outside of our control and are not set or retained by us. We only charge for the product and the selected shipping service.
We appreciate your understanding.
“First 2 order went well, then took a turn for the worse.
I put in an order that took 2 month to receive.
Multiple unanswered emails, and when I called the person who answers the phone is unable to help and directs you to send an email, which goes unanswered. even the live chats are useless.
I stupid gave them the benefit of the doubt and put in another order which I am still waiting on from December.
They have no problem taking your money right away.
the money shouldn't be taken until shipped.”
Thanks for your feedback, and we sincerely apologize for the inconvenience caused.
We have opened an internal investigation to understand what happened with your order. In the meantime, we have already processed a full refund for the amount paid while we resolve the issue.
We truly regret the inconvenience and will keep you informed with any updates as soon as we have more information.
“SP gets the order right the first time, it gets deliviered to the US quick, and they give me updates if needed on tariffs etc... great company, enjoy doing business with them.”
Thanks so much for your kind words, Richard!
We truly appreciate your feedback and are very glad to hear that we’ve met your expectations. It’s always a pleasure doing business with you, and we look forward to supporting you again soon.
Thank you for your feedback, Tasha.
We’re glad to hear everything else met your expectations.
Regarding the Cash on Delivery charge, this fee is not set by us. It is applied by the carrier due to recent regulatory changes in the United States and is outside of our control.
We appreciate your understanding and your feedback.
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