Thank you for your feedback, Michael.
We appreciate you taking the time to share your experience.
Please note that import duties and tariffs are determined by U.S. government regulations and customs authorities. These charges are outside of our control and are not set or retained by us. We only charge for the product and the selected shipping service.
We appreciate your understanding.
“First 2 order went well, then took a turn for the worse.
I put in an order that took 2 month to receive.
Multiple unanswered emails, and when I called the person who answers the phone is unable to help and directs you to send an email, which goes unanswered. even the live chats are useless.
I stupid gave them the benefit of the doubt and put in another order which I am still waiting on from December.
They have no problem taking your money right away.
the money shouldn't be taken until shipped.”
Thanks for your feedback, and we sincerely apologize for the inconvenience caused.
We have opened an internal investigation to understand what happened with your order. In the meantime, we have already processed a full refund for the amount paid while we resolve the issue.
We truly regret the inconvenience and will keep you informed with any updates as soon as we have more information.
“SP gets the order right the first time, it gets deliviered to the US quick, and they give me updates if needed on tariffs etc... great company, enjoy doing business with them.”
Thanks so much for your kind words, Richard!
We truly appreciate your feedback and are very glad to hear that we’ve met your expectations. It’s always a pleasure doing business with you, and we look forward to supporting you again soon.
Thank you for your feedback, Tasha.
We’re glad to hear everything else met your expectations.
Regarding the Cash on Delivery charge, this fee is not set by us. It is applied by the carrier due to recent regulatory changes in the United States and is outside of our control.
We appreciate your understanding and your feedback.
“DO NOT WASTE YOUR TIME with this company.
3 orders placed. 0 successfully filled.
1st order, all parts were in stock. A month passed by with no fulfillment and then they say they're now out of stock of one item and they refunded the entire order without even a conversation. At least they refunded it.
2nd order, they filled partially, then it sat in limbo for over 3 months. Several, sporadic email exchanges promising they'd resolve it--nothing. Meanwhile their site has listed sufficient stock on all of the items they've not yet sent. Radio silence is usually on the order of several weeks between responses--all promising they'll send the rest but never do.
3rd order, they sent the wrong items--nothing I actually ordered. They promised to send the correct items at no cost--and at the time their site showed sufficient inventory. Then after over a month they tell me they now have insufficient stock to do so. Over 3 months and it's still not resolved--and now won't even respond to requests for a refund.”
Thank you for taking the time to share this.
We are genuinely sorry for your experience. There is no excuse for the issues you’ve described.
We are reviewing your case immediately and taking full ownership of resolving it as a priority. Our team will contact you directly as soon as possible with a clear solution.
We sincerely apologize for the inconvenience caused.
Posted 3 months ago
Thank you for taking the time to share this.
We are genuinely sorry for your experience. There is no excuse for the issues you’ve described.
We are reviewing your case immediately and taking full ownership of resolving it as a priority. Our team will contact you directly as soon as possible with a clear solution.
We sincerely apologize for the inconvenience caused.
“The backbone of an e-commerce company is customer service. You have NONE. I have emailed, called, and filled out your contact form multiple times with no response.
This is completely unacceptable.
I am a hair width away from initiating a chargeback due to not knowing where my product is and my several hundred dollars went.
Change my mind if you care.”
Thank you for your feedback. We are very sorry.
We take this very seriously and are reviewing your case as a matter of urgency. A member of our team will contact you as soon as possible to provide a clear update on your order and resolve this issue.
We appreciate your patience while we address this promptly.
“Parts are not being delivered because they are stuck in import and nobody in customer service will respond to emails. They also don't answer the US phone number.”
Thank you for your feedback and for sharing your experience.
We sincerely apologize for the lack of response and the delay.
Our team is currently working to resolve the issue. Thank you for your patience.
“We received only 1 0f 2 of the parts we ordered
We have been waiting for delivery of the second unit since September
order #25PINV047238 OUR PO # 8489-
Once contacted by the company they explained that they were charging these parts individually even though they were listed as pairs, so naturally when we checked out two items and were charged the listed price twice we assumed we would receive 4, we di not and were since explained SKF parts are being sold in this manner instead of a price per pair”
Thanks for your feedback, Melanie, and sorry for the inconvenience.
We’ve tried to reach you via email to clarify the situation, as our system shows the order was delivered successfully.
Please check your inbox and get back to us so we can resolve this as soon as possible.
Thanks for your understanding.
Best regards
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