“1- Communication is very poor. The only way to communicate is through email support, which they respond whenever they feel like it. The phone numbers posted in Ireland and the United States don't answer at any time of day.
2- They advertise delivery times of 24-48 hours, which are never met.
3- They don't have an account with any courier company, DHL, UPS, or FedEx.
4- Since February 14th, I've been waiting for a refund of $2,549.64 for two bearings that they quoted me as part of a larger purchase and were never able to ship on time.
5- I received the refund in my PayPal account on April 4th. Thank you!”
Thanks for your feedback, Javier. I’m really sorry for the inconvenience. I will personally review your order, and we will get in touch with you as soon as possible to provide a solution. Once again, I apologize for the inconvenience, and I appreciate your patience.
“Emma R and Melina, were very prompt in answering questions regarding parts I was looking for, answered my questions, and informed me there was plenty in stock for me to order from. Via Chat”
“Tuve un pequeño problema con unas piezas defectuosas. Me dijeron que se las enviará y hubo un problema de logística, pero ellos decidieron reembolsarme todas las piezas y que me quedara con ellas. Un trato espectacular con el cliente.”
Muchas gracias por compartir tu experiencia con nosotros Luis. Nos alegra mucho saber que, a pesar del inconveniente, hemos podido resolver la situación de manera satisfactoria y que hayas quedado contento con nuestro servicio!
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