“Fast and efficient. First time I have spoken immediately to a human and a chat bot. Question and order were resolved in rapidly. I will come back with my comments on the delivery when I receive it.”
Thanks for your feedback,
We're very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. We are currently reviewing your case as a priority and will contact you as soon as possible to resolve the issue.
Thank you for your patience
“Melina is such a fun person to chat with, actual human being! Not some Ai robot, I had many questions on some Festo parts and they were fast and knolegable on those parts, they answered every question i had! Thank you!”
Thank you so much for your feedback, Jonathan! We're thrilled to hear Melina and the team were able to help you and answer all your questions. We’ll be sure to pass your kind words along!
Thank you for your comment. We're sorry to hear about the issue with the packaging. We understand how important proper packaging is, and we’ll be reviewing this carefully to help ensure it doesn’t happen again. Our team will be reaching out to you directly to follow up. Thanks again for your feedback — it truly helps us improve.
“1- Communication is very poor. The only way to communicate is through email support, which they respond whenever they feel like it. The phone numbers posted in Ireland and the United States don't answer at any time of day.
2- They advertise delivery times of 24-48 hours, which are never met.
3- They don't have an account with any courier company, DHL, UPS, or FedEx.
4- Since February 14th, I've been waiting for a refund of $2,549.64 for two bearings that they quoted me as part of a larger purchase and were never able to ship on time.
5- I received the refund in my PayPal account on April 4th. Thank you!”
Thanks for your feedback, Javier. I’m really sorry for the inconvenience. I will personally review your order, and we will get in touch with you as soon as possible to provide a solution. Once again, I apologize for the inconvenience, and I appreciate your patience.
