“It's been 24 days since I placed the order and I still have not received the item. The tracking number I was sent doesn't show that it's even in route. Please call me.”
“I Do not offer a good report on this site. It took nearly a month to receive my product. I ordered it on Nov 30th, and I have not received it as to this date. Not a good thing. DO NOT ORDER FROM THIS SITE!!!
So DISGUSTED!!”
“I ordered two bottles of Thieves Hand Soap from Sparrow's Tree on November 2nd, and since today is Thanksgiving and I have yet to receive my order, you can say I am a dissatisfied customer.”
“Item ordered was not correct and they never attempted to correct it. They never returned phone calls. They have absolutely no customer service. I would becareful before ordering from them. Thank goodness I ordered it through PayPal.”
“It took weeks for my order to ship and when I finally received my diffuser, the USB cable and the cartridges that we're supposed to be included were missing. I have yet to receive a response from the seller. Will be returning the item.”
“I ordered two bottles of hair products. The flimsy envelope that they were shipped in arrived but my products did not. When I reached out to them they responded immediately and said they were sending replacements right away. 10 days later I received a letter from the postal service stating that Sparrow tree had conducted an investigation. Putting the blame on them. I do not know who is to blame. Sparrow Tree for sending two bottles of liquid in an envelope that would be used for sending papers, or the postal service for not ensuring that my products stayed in the envelope. Either way, I am the one who payed for a product that I never received. I don't understand why Sparrow Tree said they were sending replacements for the lost merchandise if they weren't going to. I don't like being lied to. I will never reorder from them again. I was the customer and I lost money. Not fair.”
“Horrible customer service and very slow delivery times. I had to email 3 times to get a response and it took nearly 3 weeks to get my item. Not ordering from you again.”
“I never received my order, but since the tracking said I did, Sparrows Tree says I am out of luck. That really made my day. Thanks so much for your "excellent" customer service. I will never order from this company again.”
“I contacted company two days ago advising if my wish to return product that is not to my liking. I have yet to get a response back and it doesn't seem to matter as there is no refund policy policy only an exchange. While this is my first purchase and based on this item I would not purchase any additional. Bye bye $30!”
“How can I review a purchase that I NEVER RECEIVED YET. Ordered on August 31 and still do not have the item. Sparrow Tree sent a tracking number to me on September 13, 2016, tried tracking it and the USPS said it was electronically notified by the shipper on September 13 for mailing but was not put in the USPS system; no tracking available; the service is very poor, unreliable for Sparrow Tree. I contacted Sparrow Tree and said it was lost, but it appears SparrowTree never shipped it at all; also called them I still do not have the package today is Sept. 20 Still waiting.”
“I am not happy at all with your company. today is sept 17th. I purchased an oil on Aug 29th & received a confirmation email that day of my my purchase. the next email I received was on sept 10th saying my order was complete and when I selected the tracking info it said it was waiting to be shipped. when I contacted you and explained that I was disappointed that I haven't received it yet & it just now shows that it was going to be shipped, you responded with "the mail lost the package". it looks like to me based on the email I received on sept 10th that it was shipped 12 days after I purchased it & asked if you sent out an email to notify me that my package was in the mail. you responded "yes according to our records". so I asked to have that email forwarded to me and haven't received it. at this point I believe that the item I purchased wasn't actually sent out until the 10th and there was no prior email stating it had been shipped earlier, to convince me that it was lost in the mail. had I known it would take almost 2 weeks just to get it in the mail, I would have purchased this item somewhere else because I would have had it the first week of September. I will not be buying from you again”