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SSB Group Ltd Reviews

4.5 Rating 366 Reviews
89 %
of reviewers recommend SSB Group Ltd
Company Reviews Questions Metrics
4.5
Based on 366 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
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Phone:

01142413970

Location:

43 Townhead Street
Sheffield
S1 2EB

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SSB Group Ltd 5 star review on 24th May 2025
Leo
SSB Group Ltd 5 star review on 18th April 2023
George C Norton
Anonymous
Anonymous  // 01/01/2019
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Isabella
Verified Reviewer
“Janine’s service was incredible. Her replies were quick but still detailed and she passed on all relevant information to me in a timely manner. She negotiated really well on my behalf and I would definitely recommend her services.”
Helpful Report
Posted 5 years ago
Linda
Verified Reviewer
“Excellent service provided by Sophie Davies at SSB. A previous company had left my case for about 12 months due to not being able to find the owner of the land my accident happened on. I transferred my case to Sophie and she never gave up. We got a brilliant result. I would not hesitate to use SSB again and recommend to others. Thank you Sophie.”
Helpful Report
Posted 5 years ago
Linda
Unverified Reviewer
“Excellent service provided by Sophie Davies at SSB. A previous company had left my case for about 12 months due to not being able to find the owner of the land my accident happened on. I transferred my case to Sophie and she never gave up. We got a brilliant result. I would not hesitate to use SSB again and recommend to others. Thank you Sophie.”
Helpful Report
Posted 5 years ago
Linda
Unverified Reviewer
“Excellent service provided by Sophie Davies at SSB. A previous company had left my case for about 12 months due to not being able to find the owner of the land my accident happened on. I transferred my case to Sophie and she never gave up. We got a brilliant result. I would not hesitate to use SSB again and recommend to others. Thank you Sophie.”
Helpful Report
Posted 5 years ago
Lee
Verified Reviewer
“Absolutely excellent service , after a highly regarded PI firm rejected the case, SSB law took on the case and appointed Sophie to represent me, she was absolutely fantastic all through with excellent advice and regular contact, and we were able to get the result we wanted, it was a great outcome Many thanks”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Showed empathy and understanding to the situation and ensured view of the client was listened to. Open and honest about situation from the beginning and were timely and effective in their dealings with other parties.”
Helpful Report
Posted 5 years ago
Charlie Kinsey
Unverified Reviewer
“SSB Law and James have been quick efficient and very pleasant to deal with. They put Thompson's to shame and I'm glad I switched over my claim!”
Helpful Report
Posted 5 years ago
Melanie Dales
Verified Reviewer
“My experience with SSB has been beyond all expectation. Personal Injury claims can be a long and complex process that can leave the injured party feeling drained and anxious, and so to have a representative such as Sophie Davies has been a true blessing! I could never thank her enough for her professional guidance and the warmth that she has displayed towards me. She has expressed compassion, commitment, loyalty, and honesty at every stage of my case. Sophie has been exemplary in her work and I am beyond grateful for her representation. It would seem that the empathic approach extends throughout SSB, as their head of costs, Heather Turner, has proven to be equally professional, kind and understanding. We would anticipate that representation of this standard would be costly, but I have found to my delight that the success fee has been more than reasonable. A very big ‘thank you’ to SSB for delivering such an incredible service from start to finish!”
Helpful Report
Posted 5 years ago
Alison Walker
Unverified Reviewer
“I was put in touch with SSB Law by National Accident Helpline, after my daughter suffered an accident in the workplace. At this point, I had already done some work on her case myself and had a written admission of liability from the other side. Imogen Smith was assigned to my daughter's case and was happy for me to be the main point of contact. She was not phased by the fact that I had already done some work on the case. From the start, Imogen was helpful, knowledgeable and attentive to our case. She was happy to listen to my questions and concerns and acted on my instructions without fail. Every email was answered quickly and fully, and any subsequent queries were answered promptly. She explained the process at each step and kept both me and my daughter informed every step of the way. it is very impressive that Imogen was able to keep on top of our case during a year of uncertainty and disruption - most solicitors are having to work from home or can only spend limited time in the office, which must be quite difficult for them. As someone who worked in a solicitor's office for 9 years as a GCILEX, I can honestly say that Imogen has been the most efficient and helpful of all the legal personnel that I came across in my working life at that time. She is a credit to SSB Law. In addition to everything written above, my daughter is delighted with the settlement that Imogen has negotiated on her behalf. It is very fair and is in the ball-park of her hopes/expectations. Excellent all round!”
Helpful Report
Posted 5 years ago
Ella Fysh
Verified Reviewer
“SSB law have been fantastic my solicitor Janine was fabulous! Always replied to my queries and was professional throughout! I would happily use this firm again for all future needs! Thank you so much”
Helpful Report
Posted 5 years ago
Samantha Peters
Unverified Reviewer
“Having waited years for the previous legal company to progress my claim, once transferred to Nicola Race of SSB, things have moved continuously. Great communication and advice throughout.”
Helpful Report
Posted 5 years ago
Neil Dawson
Verified Reviewer
“Janine was excellent in communicating at all times and letting me know what was happening, what needed to be done next and organising different aspects of my claim. I am very happy with the settlement and outcome of the process. I would like to thank Janine for her patience and time spent on my case!”
Helpful Report
Posted 5 years ago
Mr Jamie Luke Lammond
Verified Buyer
“I Found SSB to be very helpful, my contact with them was always great and I’d like to reserve special thanks for Stacie Hurt who I’m sure went above and beyond the call of duty for me.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Very easy to communicate with Friendly And pretty thorough”
Helpful Report
Posted 5 years ago
Harbert Johnson
Verified Reviewer
“The lawyers that handle my case were very helpful. Although it did went on for quite a bit long time. But Janine was helpful and help settle my claim.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Hi, I seldom write reviews but feel compelled give credit where due with Mr Isaac-Barkers help with my accident claim. I could not wish for any more courteous direction, very helpful. Regards, Stephen Edge”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Janine helped me throughout the claim, gave me updates and advice, took longer than what I would have wanted but that’s not Janine’s fault. Would recommend.”
Helpful Report
Posted 5 years ago
Albert Walker
Unverified Reviewer
“I have to be honest although this claim was up against what I consider to be scrupulous set of defendants, known for their tactics of avoidance when it comes to accepting responsibility. Lauren fought in my corner the whole way. I could not have asked for more from her and I am truly blessed she battled all the way. Thank you Lauren for all your hard work and professionalism you make your competition look dismal in comparison.”
Helpful Report
Posted 5 years ago
Nicole
Verified Reviewer
“Janine was amazing. Once she took over my case everything was smooth sailing. Before she had my case it was being delayed and pushed to the back burner for months. I’m so grateful for her hard work and not giving up on this long over due case. Janine was very communicative, proactive, quick to respond and just generally pleasant to work with. Thank you Janine”
Helpful Report
Posted 6 years ago
A.C
Unverified Reviewer
“Through one thing or another my case took 2 years to complete. I don't think it was one particular problem, but several small ones. I contacted SSB after the first law firm totally messed up my claim. In the beginning with SSB things did seem to go quite slow and my case got passed around, through the hands of several different litigators within the firm. I eventually ended with Janine Rogers, who regularly kept me informed and updated. With Janine taking up my case things moved on and within 6 months I finally got a reasonable settlement.”
Helpful Report
Posted 6 years ago
SSB Group Ltd is rated 4.5 based on 366 reviews
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