SSB Group Ltd Reviews

Name: SSB Group Ltd
Address: 43 Townhead Street, Sheffield
Rating: 4.51

4.5 Rating 364 Reviews

89 %

of reviewers recommend SSB Group Ltd

Company Reviews

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Metrics

4.5

Based on 364 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

01142413970

Location:

43 Townhead Street
Sheffield
S1 2EB

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SSB Group Ltd 5 star review on 18th April 2023

George C Norton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After an initial consultation, which was very good, my file was handed over to another solicitor. His communication was terrible, sending me misleading and contradictory information and ultimately taking annual leave without passing the file onto another. He was very unprofessional and certainly not someone I might recommend.”

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Posted 5 years ago

“Given false hopes at original meeting and after 2years received virtual nothing from the will and feel we have been let down”

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Posted 5 years ago

“I was dealt with in a robotic manner. I really needed someone to confide in but didn't get that at all. Constantly got other case histories quoted at me. Their biggest interest was how much they could get themselves.”

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Posted 6 years ago

“My will took nearly 4 months to finalise. When I received a draft it was incorrect and I was made to feel bad when I asked my solicitor to explain the wording. The solicitor was also very poor at getting back to me when I sent emails asking about progress. I then met with somebody else who informed me that my solicitor had left and they were unsure about the wording as well and had to ask a colleague. I returned a week later to sign the will.”

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Posted 8 years ago

I am extremely sorry to hear of the experience tha you had with us. Due to us being let down by a a solicitor who should have been joining us but then changed her mind, we had to bring in a locum solicitor over the period that you refer to. Unfortunately that locum was appalling in her standarsd of work and we are currently preparing a case against her. I am so sorry that you suffered as a consequence of that happening. We do have a complaints procedure (which is set out in our terms of engagement) and I do wish that you had raised your complaint through that process. However, I accept your complaint and I will write you to detail how we will resolve it. Apolgies again, it is not the standard of work that we accept at this firm. Jeremy Brooke - Partner

Posted 8 years ago

SSB Group Ltd is rated 4.5 based on 364 reviews