SSE have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their refunds.
“
Absolute shambles of a company 3 months waiting for a refund and several calls and emails and WhatsApp been told 3 times refund is issued and not a thing zero communication. Do not use this useless company
”
- Claire Brown
“
I'm owed more that £700 in credit and the day i call to clarify the credit going up on my app they say the refund has been placed on hold and then the amount is incorrect.
”
- Anonymous
“
I called them to rectify this, it took over half an hour on the phone for them just to tell me I should call my bank and they'll get the refund for me.
”
- Anonymous
“
What amazing service is all I can say, and a big thank you to the workers who turned up in the middle of the night, dug up the pavement and fixed whatever needed doing.
”
- Neil Peacock
“
Being a vulnerable customer, found the customer service to be half and half.
”
- Anonymous
“
Excellent customer service and great communication.
”
- Mark Williams
