SSE have a Customer Happiness Grade of F. Customers are unhappy with their customer service and refunds.
“
Absolute shambles of a company 3 months waiting for a refund and several calls and emails and WhatsApp been told 3 times refund is issued and not a thing zero communication. Do not use this useless company
”
- Claire Brown
“
I'm owed more that £700 in credit and the day i call to clarify the credit going up on my app they say the refund has been placed on hold and then the amount is incorrect.
”
- Anonymous
“
I called them to rectify this, it took over half an hour on the phone for them just to tell me I should call my bank and they'll get the refund for me.
”
- Anonymous
“
C.rappy company that provides c.rappy service. Can't understand why they're still in business.
”
- Former customer
“
Absolutely shocking service had a smart meter installed and my business was left with only part of the office working. Their engineers left us with no phones and broadband do not let them near your power. Complained and they said that I had to get an electrician out 😡😡😡
”
- Anonymous
“
Very very disgusting service.
”
- Anonymous
