Stamps Direct Reviews

Name: Stamps Direct
Address: 22 Mason Road, Norwich, Norwich
Rating: 4.85

4.9 Rating 4,031 Reviews

96 %

of reviewers recommend Stamps Direct

Company Reviews

Metrics

Info

4.9

Based on 4,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stamps Direct:

Stamps Direct Ltd - The UK's Largest Independent Rubber Stamp Manufacturer
Stamps Direct was established in 1964. We are manufacturers of rubber stamps. Over the past 60 years and more we have built up enormous experience, knowledge and expertise in all things concerning design, manufacture and delivery of rubber stamps. Because we are manufacturers we are able to deliver most orders within 24 hours or if you wish to collect, even quicker. We can even make a stamp for you while you wait.

Visit Website

Phone:

01603 487246

Email:

sales@stampsdirect.co.uk

Location:

22 Mason Road,
Norwich
Norwich
NR6 6RF

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Stamps Direct 5 star review on 6th May 2025

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service, but... the second line of the stamp appears in bold ink, unlike the rest, without a request for this. in addition, the stamp base cover, for which I paid extra, does not fit properly.”

Helpful Report

Posted 2 years ago

Thank you for your message. I have reviewed your order and apologise for the styling that has been applied without your request. We will remake the text plate for you (free of charge) but first, email a proof for your approval. As regards the bottom cover, this should have a part number on it. Could you please email it to me? Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“The speed of service was excellent and the pads were exactly what I needed BUT THE COST OF POSTAGE (over £4) WAS EXCESSIVE for a package which was sent at the basic large letter rate.”

Helpful Report

Posted 2 years ago

Hi Thank you for your review. I'm really pleased the pads arrived so swiftly. Currently our website is unable to communicate with the Royal Mail regarding parcel size (this is something we're looking at). I have refunded £2.00 back to your PayPal account to allow for the difference between a large letter and a parcel. Kindest regards Colin Cousins Manager

Posted 2 years ago

“Not had stamp delivered yet so not sure why they asked me for a review? My experience of ordering was fine ,except it would have been more convenient to pay for the stamp when ordering rather than waiting for card.”

Helpful Report

Posted 2 years ago

Dear Richard Thank you for your review. Review invitations are automatically emailed five days after an order is placed. We despatched your order on 30th August, I suspect the delay is a result of the Royal Mail strike. Please contact us next week if your order still hasn't arrived. Our website accepts card payments, I notice you paid over the telephone. Did you experience an error when attempting to pay online? Kindest regards Colin sales@stampsdirect.co.uk

Posted 2 years ago

“Good quality stamps, but very pricey.”

Helpful Report

Posted 2 years ago

Dear Fuad Thank you for your review. I'm very pleased to hear you're happy with the quality of the stamps, though I am concerned you felt they were very pricey. We price check with our competitors daily to ensure we offer the best deals. If you have seen stamps of equivalent size at a lower price, please do let me know. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Product arrived in good condition and time. However, having now looked at it in the flesh (so to speak). I think the price point with delivery was to much. For that reason only. I would seek better value elsewhere in the future.”

Helpful Report

Posted 2 years ago

Thank you for your review. Unfortunately, the product ordered was too large to be sent as a large letter, meaning it could only be sent as a parcel, for which the Royal Mail charge a flat fee. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“THE WORDING ON THE STAMP IS VERY SMALL BETTER TO USE THE SPACE AVAILABLE FOR THE WORDING”

Helpful Report

Posted 2 years ago

Hi Thank you for your review. We produced the text using the largest available font for the size of stamp ordered. Would you like us to proof on the next size? Regards Colin colin@stampsdirect.co.uk

Posted 2 years ago

“Good. However it did take a long time to get a clear image stamp”

Helpful Report

Posted 3 years ago

Hi Thank you for your review. If you experience any future issues with your stamp please don't hesitate to contact our Customer Service team. https://www.stampsdirect.co.uk/contact-details/ Regards Colin Cousins Manager

Posted 3 years ago

“Second order from the company. First stamp broke due to wobbly fixing and the mould of my company logo wasn't flat so to get an even branding would take long a time and a LOT of pressure. Second stamp of not used yet so let's hope it's made better and actually works for the price it costs. Its not cheap and I did expect a better made product.”

Helpful Report

Posted 3 years ago

Dear Ricky Thank you for your order and review. I'm sorry to hear the first stamp broke. If you could drop me an email with your order details I'll have this replaced for you. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“Not arrived yet.”

Helpful Report

Posted 3 years ago

Dear Andrew Sorry to hear your order hasn't arrived yet. I will investigate this Tuesday morning and advise. Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

Hi Having looked at this further I'm unable to advise the exact date of despatch. To avoid any further delay we will resend today. Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“Replacement ink pad arrived quickly but disappointed that the postage costed more then the actual pad itself”

Helpful Report

Posted 3 years ago

Dear Ruth Thank you for your review. We're currently working on a new site that will reduce the postage cost for ink pad orders. In the meantime, I've refunded £2 back to your payment method. We look forward to being of service again in the future. Have a great day. Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 3 years ago

“Stamp is good quality, however a part of the logo is not readable. It would’ve been great if they let me know before sending and I could have supplied another logo”

Stamps Direct 3 star review on 11th January 2022

Helpful Report

Posted 3 years ago

Dear David Thank you for your review, sorry that the stamp isn't printing clearly. The S-510 is quite a small stamp. Are you using this for Loyalty Cards? Would you please be able to email the alternative logos directly to me? Kindest regards Colin Cousins colin@stampsdirect.co.uk

Posted 3 years ago

“As it is the New year and we were warned of a delay we have nothing to say”

Helpful Report

Posted 3 years ago

“Self stamping white ink on black bags not a crisp finish, wouldn't recommend.”

Helpful Report

Posted 3 years ago

Hi Sallie Thanks for your review. I'm sorry to hear the white ink is working for you. We may have a different ink which might work better. Would you like to send us a sample of the material being stamped so we can test it for you? Kindest regards Colin Cousins Manager

Posted 3 years ago

“The product met my expectations but I was disappointed with the delivery. I paid £8.50 extra for next day delivery having placed the order late on Tuesday 5th October. I phoned Stamps Direct early on Wednesday 6th and they assured that with DHL courier service I had ordered I would get delivery by 12.00 noon on Thursday 7th October. However eventual delivery was only on Friday afternoon and too late for the use the order was intended for.”

Helpful Report

Posted 3 years ago

Dear Derek, I'm really sorry DHL failed to deliver. I'll ask the customer service team to investigate and refund the delivery fee paid. If the stamp is no longer of use to you, please let me know and we'll arrange a freepost return and full refund. Kindest regards Colin Cousins Manager

Posted 3 years ago

Dear Derek DHL have confirmed the delay was their fault. Would you like to return the stamp for a full refund? Regards Colin Cousins Manager

Posted 3 years ago

“The stamp arrived promptly. It is not as specified (the centre text is at the bottom edge) however it contains the necessary information and is sufficient for my needs.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your order and review. I can see the typesetter has made an error with the layout, I'm really sorry about this. Please may I offer you a replacement stamp FOC? Kindest regards Colin Cousins

Posted 3 years ago

“Would be better if they sent a proof to review. Didn't follow instructions and missed a circle around center text/logo. However will do.”

Helpful Report

Posted 3 years ago

Hi Matt Thanks for your review. Really sorry the inside border was missed. We're more than happy to remake it for you if you'd like. Please let me know and I'll arrange. Kindest regards Colin Cousins Manager

Posted 3 years ago

“i have not received my order or received an acknowledgement of my order”

Helpful Report

Posted 3 years ago

Hi Bruce, I apologise that you have not received confirmation of your order, this can sometimes go through to your junk folder. Your order was dispatched on the 12th of August, it can take anywhere between 1-8 days for Royal mail to make delivery at the moment. I have attached a copy of the invoice for your reference. Thank you. Kindest regards Michelle Stamps Direct Ltd | 22 Mason Road | Norwich | NR6 6RF Tel: 01603 487246 | Fax: 01603 409531 www.stampsdirect.co.uk

Posted 3 years ago

“fast efficient service from order to delivery, cannot fault that. However only giving three stars as no VAT invoice was sent, despite an email request..................... still waiting !!!”

Helpful Report

Posted 3 years ago

Thank you for your review. Could you please email me to confirm your address and I'll reply with the invoice. (have you checked in your spam)? Regards Colin Cousins colin@stampsdirect.co.uk

Posted 3 years ago

“I haven’t received yet”

Helpful Report

Posted 3 years ago

Hi, We sent an email on 2nd July regarding your artwork... "Good afternoon, Thank you for your order. Unfortunately the artwork is not a high enough resolution for us to use. We will need better artwork in order to proceed." Could you please email our customer services department with high-resolution artwork? sales@stampsdirect.co.uk Kindest regards Colin Cousins Manager

Posted 3 years ago

“The delivery was great as promised. The stamp design was not quite what I wanted as the pdf I downloaded was not on the stamp ?! So I paid over £30 for 2 arrows !!!!”

Helpful Report

Posted 4 years ago

Dear Tina, Thank you for your review. I apologise if we have missed an instruction from your order. Could you please email me more details so I can rectify this? Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 4 years ago

Stamps Direct is rated 4.9 based on 4,031 reviews