“If I could give them a 0 I would. The absolute worst! My son’s appointment was at 1. At 1:45pm he was told to come back at 2:15 due to the “technicians” not answering their calls. Excuse me? How does a technician not answer a phone call when people are waiting! I wouldn’t recommend this Optical to a dog!
Address:
6471 E Northwest
Hwy #130
Dallas, TX 75231”
“This is a virtual remote eye test. The doctor controls the machine via remote while talking you through the lenses as you determine what you can/ can’t see. At the end instead of letting you see the actual prescription in the machine that is written for would at an in person dr of optometry visit, you have no idea if what you end up with will be perfect for you! They DO NOT tell you this before the visit so those of us who have never had a virtual eye exam have no idea until the end and as a result I paid the $20 insurance covered instead of the $69 out of pocket and left. I’m not ordering expensive glasses not knowing how the prescription that was written looks like before buy my lenses and frames! Full disclosure of entire process isn’t explained before the procedure. Oh and the testing equipment wasn’t even. Leaned and sterilized BEFORE I went in the examining room. I had to watch the technician clean off nasty brown makeup from all the machines, I should have walked out right then. Go to an eye doctor where professionals are on site and you can see the prescription that is written before having to order your glasses! 1,000 % do not recommend Stanton Optocal!”
“worth people to deal with!!!! got 2 pairs for about $800, the came and they made them wrong after a moth of waiting, the send them for remake and one came back after 3 weeks and the other one no where to be found, i want a refund and cant even get me a refund receipt, be AWARE!!!!@@!”
“Elizabeth and Vincent made a good impression on me they took care of my eyes found me the right Glasses I'm very happy with there customer service and the way they let me know how they could help me in the future with my glasses thank u both for a great exam and experience...”
“It was my birthday. I needed to renew my driver's license, but new law in Georgia, I needed an eye exam. I called and spoke to a person explaining that I needed a doctor's signature. He said he understood. Made the appointment, and when I arrived, no doctor. What's more is that they told me that they have never ever had a doctor on site, regardless of what the scheduler told me. These untrained, hourly employees attempt to do an examination following the step by step method and forward the information to an off-site doctor for evaluation. Sheesh, you gotta be kidding!!! Wasted my time and my money and my gas on my birthday, no less. Never again!”
“horrible I did some research and its all just one big scam not matter what glasses you get they will always be low quality easy to break and blurriness that while driving is just one big law suit waiting to happen”
“I knew it was to good to be true with making a same day appointment. The customer service rep took all of my personal information to inform that my insurance was indeed in network. The time of arrival, the associate informs me that my insurance was Not in network with this company. How is it possible to waste a person's time in high 5 o'clock traffic. Truly unacceptable! Never again”
“I went in several times was having problems with my color contacts. The staff was super helpful and even put my contacts in for me since I was struggling with getting them in. I have been back many times and Roxana has done more for me than I can count. Excellent service super helpful and very friendly. I would definitely recommend her. Thanks for all your help Roxana 🙏🏽.”
“👍👍👍👍Awesome job team Stanton OpticaI of Escondido, CA! I was having some trouble with my glasses. They’re providing me with a new pair of glasses. They were courteous, helpful and Professional.
Good Job! I’ll definitely be a repeat customer. Thank you.”
“Madelaine and Mike are very nice , they help me out in every question and pick up good frame and lenses , very good service , recommended this place for everyone, thanks .”
“They are short staffed but we're doing the best they could. Matt was helpful at the end when I was checking out. The optician was nice. Please hire people soon. I was there on a Wednesday and it was too busy”
“I always go to Stanton for my glasses. Why? The personnel (today Colton, December '23 Cory) always go out of their way to listen and then search every option to best meet my needs. I have been going to Stanton Optical in Columbia, SC since we moved here 15 years ago!! I highly recommend Stanton Optical.
Marcia...South Carolina”
“well as him helping me out whenever needed. He goes over and above expectations and has a heart of gold. There aren't enough people like you in the world David and I am so blessed to have you help me today. Yes, one person can be a gamechanger
...... that special someone helped me out and I'm grateful. He knows his stuff there can't go wrong with his guidance and help. Thanks again If I were to need anything I will be back just because of you. Thanks again
Date of experience: November 13, 2023”
“I took my glasses for repair, straightening, and tightening. A polite lady did this for me quickly and when I asked to pay for her services, she told me it was complimentary. Great customer service!”
“Being a repeat customer, I absolutely loved my previous pair. The reasonable pricing and user-friendly website make the whole experience even more enjoyable.”
