“My "scheduled appointment" was at 10:30 am. I arrived, signed in, looked at glasses for a bit. By 11am I had not even been asked for my insurance yet, much less had the pre-screening exams or anything, so I asked if I would be seen before 11:30, as that would be an hour after my "appointment" the lady's answer was "no, it would be longer than that". I thanked her and left to Visionworks down the street, where I got checked in, pre-screened, and got my full eye exam within 40 minutes. The "offers" on the glasses ends up costing over $150 WITH the insurance!!! Not $79 as advertised.”
“**Negative Review for Staten Optical**
I had a truly disappointing and humiliating experience at Staten Optical. After having to reschedule my appointment a couple of times, I finally made it in, only to be told they were unable to assist me because I am blind in one eye. They admitted they did not know how to accommodate someone with my condition. This lack of knowledge and preparedness is completely unacceptable for a business in the field of eye care.
Being turned away in this way was not only frustrating but deeply embarrassing. It's disheartening to see such a lack of inclusivity and professionalism. If you have unique eye care needs, I would strongly recommend looking elsewhere for more knowledgeable and compassionate care. This experience was a stark reminder that not all providers are equipped to handle patients with diverse conditions.”
