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Startline Motor Finance Reviews

3.3 Rating 146 Reviews

58 %

of reviewers recommend Startline Motor Finance

Company Reviews

3.3

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolute joke this company is, zero customer care, zero customer empathy.....they are a pure profit machine. Go through the motions of advertising the help they offer customers.....they don't, they don't offer any help whatsoever! I would avoid this company like the plague.”

Posted 1 year ago

“Bought a car last year which turned out to have cooling problems, garage accepted the car back without much hassle (they did try resolve the issues but couldn't , turned out to be cylinder head the was at fault), started the unwind process in December 2021, had contact regular with Starline then none for months, no phone calls, no response to my emails, copied in their CEO but still heard nothing, not even a single email from their CEO. 8 months later I get a phone call to say they would be receiving the funds back from the garage and that I'd get an outcome shortly. 2 weeks passed then another email to say it was all sorted and the account was cleared. All in this time I probably sent around 50 emails to them without a single response, the garage were the ones giving me the information so couldn't fault them. Personally I'd stay as far away from Starline as possible, their customer service is useless, their complaints team even more useless, they care only about the money.”

Posted 1 year ago

“Super patient company help me get my car as no one else would I would use them again always”

Posted 1 year ago

“Had £1,700 remaining of my balance left for a 2013 fiat 500 it had no parking sensors or features and I got it in 2017 paid in total around 9,000, the gearbox failed and was costing £1,300 to fix as I couldn’t afford the car anymore I sold it for £500 and that money went straight to startline. Recently I been diagnosed with cancer so I had lost my job, I told startline this to set up an agreement. They didn’t care and advised I needed to make payment in full or they would give me a credit default. Completely unfair I wouldn’t advise anyone to get a car on finance.”

Posted 1 year ago

“Hi, My name is Georgi angelov and I've got a question for you i have been scammed by a car dealership and I think I need some advice if you. So, here is my situation - so I bought my insignia in October 2020 on the 21st I signed a contract for 60 months for £360.88 a month. 1 month ago I decided to change the car and from October 2020 to March 2022 I have existing paid insignia payments of £6,200 after exchanging insignia for Jaguar I found a problem in the engine I booked an hour for a full engine inspection, and the problem was confirmed by the mechanic and I was provided with documents accordingly. after I made a complaint the car was taken to a service center after 8 days of waiting, my car was returned and confirmed that the problem was fixed but alas, the next day it broke I left the car at work but to it being broke and I was without a car for 4 days because they didn't give me another car to use after I explained that the jaguar was broken again I have attached my new 5 year contract for my old car, which is completely illegal for them to sell me my old car and they just had to return it to me and I am losing these payments under my old contract from October 2020 it is absolutely illegal to resell my old car because I have made a complaint about this Jaguar before the 30 day period expires. I have also attached the contract for the jaguar and the insignia for the exchange so until last month i have insignia payments for a year and five months worth £ 6200 but as i explained to you now i have a new contract for another 5 years and if i have to make payments for 1 year and 5 months after I have a new contract I lose these payments under my old contract £6200 as if I threw them in the trash and now that I'm making payments again under my new contract for the first year and five months I'm losing that money again because it's a new contract and that will exceed £ 10,000. So in essence I now physically have 1 car, My insignia. But on my credit file shows 2 insignia and 1 jaguar. I cannot have 2 credit agreements for the same car? Also, I no longer have the jaguar and since I brought it back within my 30 day return policy this needs to be removed. I want to know what is happening with my existing payment for my insignia from my original contract from October 2020 to March 2022 because these payments are now showing as £0 on the new insignia contract. Can you please help me with this. Thanks, Georgi angelov.”

Posted 1 year ago

“I've found startline to be excellent so far. I find as long as you're reasonable with them they are reasonable with you. Had some financial issues of late and they've been nothing but accommodating in helping me repay arrears payments affordably. Never had a problem and everyone I have spoken to on the phone are always very helpful and very polite. I would use them again, and would recommend.”

Posted 2 years ago

“I bought a car with Startline almost 4 yrs ago. Its been a year since my last payment and I was very happy to be accepted and how everything went for the duration of my account. I,m considering changing my car now and wouldnt hesitate to use Startline again. Regards Stuart Bell”

Posted 2 years ago

“Why do they have to charge such excessive fees when customers are struggling . Covid is killing people . Covid is killing people’s lifestyles and finances.”

Posted 2 years ago

“Its obviously strange how this company treats its customers very harsh and cannot be trusted,with all pandemic going on they have nothing to offer except constant harassment once I'm done paying i will never recommend them any one”

Posted 2 years ago

“Went bankrupt in feb 2020, startline were one of my debtors, i was discharged from bankrupcy 9 months ago but still get regular threatening letters and emails demanding payment, still contacting credit ref agencies about the debt, every other debtor offered help and assistance, startline have offered nothing but harrasment, awful company, bottom feeders, use them at your peril”

Posted 2 years ago

“I would not recommend the use of this company they have excessive charges with no justification returned dd fee of £25 the payment was made the same day and no cost would have been incurred to the company its a joke”

Posted 2 years ago

“This company lacks any empathy with the current pandemic and constantly bombards with txt email and scare tactics to make u pay , even add more fees to ur debt by sending field agents to ur door and clamping ur car infront ur kids who are waiting to go to school in the same car . Then u pay only to have them on ur case again two weeks later for agent fees it’s a disgusting way to treat ppl at this difficult time.. heartless and uncaring company.”

Posted 2 years ago

“My husband made an over payment and it’s been hell Every time we ring they say there busy and someone will get back to u but never do It’s been weeks And still no payment returned Would advise people not to use this company and we will never use again”

Posted 2 years ago

“I will leave you to judge but can only give one star and a bad rating. So here we go. Today marks nearly one month since we chose our vehicle. Finance agreed. E contract signed. After nothing untoward for over 2 weeks it was advised by dealer that Start line had done a U turn. Communications very poor allegedly due to COVID so be prepared to hold on for an hour on the phone if you are lucky. Bottom line ... Don't assume you have the finance and be prepared for a long drawn out process. Postscript we have now finance from another company and have purchased a cat from a different dealer.”

Posted 2 years ago

“Excellent customer service and very quick in processing the car finance.”

Posted 2 years ago

“Steer clear of these dishonest, nasty bullies. They are a horrible company. Lure you in and then screw you over with threats and fear tactics when you are struggling to pay due to the pandemic. Ombudsman is on your side if they are treating you like this.”

Posted 2 years ago

“The most untrustworthy of companies to deal with. Keep an eye on your credit files regularly. False updates that they say they will notify the credit reference agencies involved. One and a half years later....... Im still fighting with them. They have an enormous lack of compassion”

Posted 2 years ago

“This company is disgusting. They are a bunch of manipulative bullies. They have not been trained in customer service. More like an international call centre using pushy threatening tactics to extort money out of you whilst dealing with the pandemic. It seems to be not just myself experiencing this. The ombudsman has 61 complaints live against this company. I’ve have never been treated so poorly by a financial institution in my life. Regret ever taking finance out with them. If I could give minus 10 stars that would still be too generous.”

Posted 2 years ago

“The most horrendous company. I nearly had a break down during the pandemic due to their lack of help and threats. They are obviously trained to manipulate, bully, lie and use scaremongering towards their customers. They need to be shut down and struck off”

Posted 2 years ago

“This company is completely shocking, they do nothing to help, they all seem to act like trained lawyers and threaten all the time. Avoid at all costs”

Posted 2 years ago

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Startline Motor Finance is rated 3.3 based on 146 reviews