Startline Motor Finance Reviews

Name: Startline Motor Finance
Rating: 3.73

3.7 Rating 223 Reviews

69 %

of reviewers recommend Startline Motor Finance

Company Reviews

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Metrics

3.7

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Startline Motor Finance 5 star review on 11th November 2024

Anonymous

Startline Motor Finance 5 star review on 5th June 2024

Michelle Dunkley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A horrendous company to deal with. If something goes wrong with the car, they will not help you, in fact they will make your life hell. Please avoid.”

Helpful Report

Posted 4 weeks ago

“Avoid at ALL costs This company are just shocking when it comes to customer service. Used them to finance a vehicle I found from a dealer and that was the ONLY part that was not problematic. They lie to you and try to bully you. I have just settled my finance agreement with them and can now say that they are just disgusting people to deal with. Their staff think they can get way with lying to you about things such as the covid help with hardship payments that were clearly set out for them to follow. They think they can demand money before due dates. They think they can get away with contacting you repeatedly on the same matter even while being referred to the FCA. I lodged and WON two separate cases for complaint with the FCA about these bullys and would advise all others to avoid them!”

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Posted 6 months ago

“Very disappointed. My wife bought a car from Startline September last year. We fell into temporary financial hardship back in March due to my boss being unable to pay me. Everything was explained to Startline and we have all correspondence saved. Startline were not interested in working with us despite our regular and honest communication. We resolved our financial situation and made every attempt possible to clear the arrears but they were not interested. Startline then reported the car as "stolen" and my wife (who has mental health issues which they also know about) had to suffer the trauma of being boxed in by the police! Be warned, if you find yourself in financial hardship they have no interest in helping. A legal case is currently being built against them”

Helpful Report

Posted 7 months ago

“This company is dreadful to deal with, I came out of work due to ill health and they hounded me for months until I agreed to a payment plan that was higher than my original payments, they would not extend the loan period but instead they insisted that my monthly amounts increase to ensure that the finance was still paid off on the original due date after I got into arrears. Horrible company. Nasty, insensitive collections agents who only care about the oney and what they can get out of you. Never Ever use this company.”

Helpful Report

Posted 11 months ago

“Very bad customer service all reviewe you see Spot fake”

Helpful Report

Posted 1 year ago

“Awful experience. possibly the worst conduct I've seen. Wouldn't recommend this place to my worst enemy.”

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Posted 1 year ago

“Avoid with your life. Ombudsman and solicitors galore. Save yourself. I wish I did.”

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Posted 1 year ago

“Stay away yes keep your account upto date. Chasing for 8p when it was agreed that as a small amount would be taken in payment today from one of the staff. Constantly phoning, Constantly emails and they are aware of my mental health. Please avoid they are in you 1p owing”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM THIS COMPANY They financed me a car with a stolen engine inside and when I raise the issues and complaint, they fob me off and try blame this on me like I have the capability to be swapping engines out 😂 They have refused to provide my data in the terms of a subject access request. Refused me call recordings because they know I have raised my issues with them on calls and they don’t want to accept this as fact. They then send people who are meant to be call collectors to collect the car to my customers houses to try and intimidate me. All the guys roll up in tracksuits and trying to intimidate me to hand the car back over. I of course didn’t do this because I want my money back for the stolen car they sold me and they are trying to fob me off I dealt with a little feeble man in complaints called Colin who does not have a backbone and can only just string a sentence together he is that nervous when he talks in the phone but this guy is a complete waste of space and sucks someone in his management team to feel like the car is his own it something. The company is a complete shambles and don’t adher to their regulation! They will sting you if they can as they do not accept any responsibility for them selling me a stolen car! They even knew the car was stolen and when I finally gave them the car back after my solicitor told me to, they then tried to sell the car on to someone else via auction knowing the car still has a stolen engine in? They only did something finally because I contacted the buyer and made him aware that the engine was stolen in the car and he kicked off! If I didn’t contact him they would have allowed another member of the public to get stung my a stolen car just so startline can make money It’s actually laughable that they think that’s acceptable”

Helpful Report

Posted 1 year ago

“Definition of Cowboys and loan shark is this company, poor customer service they don't care even you are on death bed still required they money, imagine during COVID the jobs dry out, they didn't care about personal circumstances, And they repossessed the car and sell it on loss , Just avoid this company by any means necessary Thanks Sulayman Sulayman”

Helpful Report

Posted 1 year ago

“Absolutely woeful customer service, completely contradict themselves. Worst organisation I've ever dealt with, make BT look like the holy grail of customer service.”

Helpful Report

Posted 1 year ago

“Very poor service form this company it appears no one communication with each other and the system always down! Was told on 3 times you can cancel your contract after 2 years but now being told a different settle figure which is more then what stated in a letter back in July this year! When asked to do subject request to ask for everything he just said hello hello like there can't hear you! Worst company ever avoid”

Helpful Report

Posted 1 year ago

“DO NOT TRUST STARTLINE MOTORS ALL THEY WANT IS TO LOCK YOU INTO FINANCE DEALS AND USE UNTRUSTED CAR DEALERS TO SELL YOU UNTRUSTWORTHY CARS!! Awful company. Laura McGrandles has been dealing with my complaint and after originally requested a complaint to be logged in July they failed to log it until September. I requested a DSAR request of the call recordings as they’ve failed to provide me with the correct information on multiple occasions but now say they’ll only provide representative notes and not notes of the call recordings. I first requested the DSAR on the 15th of July specifically asking for a copy of the call recordings due to the lies they are told me, we are now on the 1st of October and I still haven’t received it. I had a call with John H today who proceeded do be rude and tell me that no complaint was open on my account even though I requested the complaint to be reopened on Saturday. I also raised a separate complaint on Saturday regarding the failure to provide the DSAR request which seems hasn’t even been logged AGAIN!!. John terminated the call by telling me to go to the ombudsman and tell them to request the DSAR! For those reading I’m sure will agree this is far from progressional. DO NOT TRUST STARTLINE MOTORS ALL THEY WANT IS TO LOCK YOU INTO FINANCE DEALS AND USE UNTRUSTED CAR DEALERS TO SELL YOU UNTRUSTWORTHY CARS!”

Helpful Report

Posted 1 year ago

“AVOID LIKE THE PLAGUE AVOID LIKE THE PLAGUE, AWFUL COMPANY I’VE HAD A COMPLAINT ONGOING SINCE JULY AND THEY STILL FAIL TO PROVIDE ME WITH THE CORRECT INFORMATION!”

Helpful Report

Posted 1 year ago

“AVOID @%$ AVOID %$%$AVOID I went to this organisation with my head high without good research aiming to surprise my wife for the car of her dream, it was all perfect at the beginning, but when I was about to signed contract/warranty they told me its less than 3 months, also they are based in Hull if i remembered it correctly 134 miles away from Northampton, on any faulty i have to take it back to them, one big red flag, the car worth £15000 i manage to pay to £11000 and COVID hit I lost my job, they didn't want to know typical shark company, Poor customer services, no Sympathy, I did request to reduce the amount i pay per month, they didn't care, They ended up take me to court I represent myself they come with experience lawyer in the field to defend Shark Loan company, they won the case I lost £11000, and also the car was worth £6000 when they took of me, and they ended up selling it for £3000 that means i still need to pay more money to them. so if you value your money, time, and good mentality avoid this shark loan company with poor customer services”

Helpful Report

Posted 1 year ago

“after settling the account they decided to mess up my credit score with late payment notes. avoid!”

Helpful Report

Posted 1 year ago

“Awful company, avoid at all costs. They scam, lie and drag their heels when it comes to paying finance off to sell the car.”

Helpful Report

Posted 1 year ago

“Horrible company! Adoid at any cost! They shouldn't be allowed to be in the buisness at all, as they are nothing but EVIL SCAMMERS!”

Helpful Report

Posted 2 years ago

“They make it really hard to hard to settle the finance. When you send them the money they say they don't know what its for so they don't apply it to your account making you pay them more interest and will only update your account on your payment day regardless of when you make the payment. Again making you pay more interest on your outstanding balance. They keep changing what you need to do......AVOID”

Helpful Report

Posted 2 years ago

“I would give no stars. I quitted my job and gone unemployed for serious reasons. I was calling them up to ask for a reduced payment of 100 pounds for a year, but they just questioning me, and not respecting my privacy in my issues to save it secret. Why the advertising on their site that they can give payment holiday or payment reduce or deferral? I told them that i need to sort out things and im thos year i shouls pay 100 pounds, after iam aure i go back to work, clear terms amd promises. This is not a friendly or understanding company, and i need the car, and i am alone.”

Helpful Report

Posted 2 years ago

Startline Motor Finance is rated 3.7 based on 223 reviews