Startline Motor Finance Reviews

Name: Startline Motor Finance
Rating: 3.26

3.3 Rating 148 Reviews

57 %

of reviewers recommend Startline Motor Finance

Company Reviews

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3.3

Based on 148 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its obviously strange how this company treats its customers very harsh and cannot be trusted,with all pandemic going on they have nothing to offer except constant harassment once I'm done paying i will never recommend them any one”

Helpful Report

Posted 2 years ago

“Went bankrupt in feb 2020, startline were one of my debtors, i was discharged from bankrupcy 9 months ago but still get regular threatening letters and emails demanding payment, still contacting credit ref agencies about the debt, every other debtor offered help and assistance, startline have offered nothing but harrasment, awful company, bottom feeders, use them at your peril”

Helpful Report

Posted 2 years ago

“I would not recommend the use of this company they have excessive charges with no justification returned dd fee of £25 the payment was made the same day and no cost would have been incurred to the company its a joke”

Helpful Report

Posted 2 years ago

“This company lacks any empathy with the current pandemic and constantly bombards with txt email and scare tactics to make u pay , even add more fees to ur debt by sending field agents to ur door and clamping ur car infront ur kids who are waiting to go to school in the same car . Then u pay only to have them on ur case again two weeks later for agent fees it’s a disgusting way to treat ppl at this difficult time.. heartless and uncaring company.”

Helpful Report

Posted 2 years ago

“My husband made an over payment and it’s been hell Every time we ring they say there busy and someone will get back to u but never do It’s been weeks And still no payment returned Would advise people not to use this company and we will never use again”

Helpful Report

Posted 2 years ago

“I will leave you to judge but can only give one star and a bad rating. So here we go. Today marks nearly one month since we chose our vehicle. Finance agreed. E contract signed. After nothing untoward for over 2 weeks it was advised by dealer that Start line had done a U turn. Communications very poor allegedly due to COVID so be prepared to hold on for an hour on the phone if you are lucky. Bottom line ... Don't assume you have the finance and be prepared for a long drawn out process. Postscript we have now finance from another company and have purchased a cat from a different dealer.”

Helpful Report

Posted 2 years ago

“Steer clear of these dishonest, nasty bullies. They are a horrible company. Lure you in and then screw you over with threats and fear tactics when you are struggling to pay due to the pandemic. Ombudsman is on your side if they are treating you like this.”

Helpful Report

Posted 2 years ago

“The most untrustworthy of companies to deal with. Keep an eye on your credit files regularly. False updates that they say they will notify the credit reference agencies involved. One and a half years later....... Im still fighting with them. They have an enormous lack of compassion”

Helpful Report

Posted 2 years ago

“This company is disgusting. They are a bunch of manipulative bullies. They have not been trained in customer service. More like an international call centre using pushy threatening tactics to extort money out of you whilst dealing with the pandemic. It seems to be not just myself experiencing this. The ombudsman has 61 complaints live against this company. I’ve have never been treated so poorly by a financial institution in my life. Regret ever taking finance out with them. If I could give minus 10 stars that would still be too generous.”

Helpful Report

Posted 2 years ago

“The most horrendous company. I nearly had a break down during the pandemic due to their lack of help and threats. They are obviously trained to manipulate, bully, lie and use scaremongering towards their customers. They need to be shut down and struck off”

Helpful Report

Posted 2 years ago

“This company is completely shocking, they do nothing to help, they all seem to act like trained lawyers and threaten all the time. Avoid at all costs”

Helpful Report

Posted 2 years ago

“Appealing company. Had finance with them for a few years. During the pandemic when i needed help and support they did not help. Just suggested I return the car. Was told I would have the car repossessed if I don’t make payment. They lied to me, threatened me and I nearly had a nervous breakdown. I only wish I’d read the reviews on them before taking out finance with them as it’s seems historically they treat everyone like this. They should be banned from trading. Let’s hope someone has the guts to take them to court.”

Helpful Report

Posted 3 years ago

“Avoid. Bunch of bullies and sharks”

Helpful Report

Posted 3 years ago

“Terrible company letting dealers sell unworthy cars and when sent back refusing to acknowledge them”

Helpful Report

Posted 3 years ago

“Avoid! Awful company, awful staff, awful treatment. Their all about themselves and the dealership. I bought a car using them and it’s been nothing but trouble from the day of purchase. They agreed to help, the car was incorrectly repaired. Now I want to return the car, they deny all knowledge of previous complaints, contact and organising of vehicle repairs. They avoid your calls, emails from your solicitor and legal term. They are the worst finance company you could possibly use. Putting up every possible hurdle to ensure a client can’t exercise their rights cause they’re in the wrong. Avoid them like the plague.”

Helpful Report

Posted 3 years ago

“SHOCKING, SHOCKING, SHOCKING! Left a bad review for this company on August 23rd which finally prompted a response from them after my waiting for them to respond to my questions since June. Today is 28 September and I still haven't had my overpaid direct debit payment of £368 refunded, the letter they promised confirming my account was clear, or my statement of account which would evidently show their errors. They offered me a £50 gesture of goodwill because of their poor customer service last time but still won't return the £368 overpayment or do anything they promised. I'm sure if I'd missed a payment to them they would not be so tolerant. Can't believe this company is even in business.”

Helpful Report

Posted 3 years ago

“Avoid like the plague! If it was possible I would give no stars to this company. I overpaid my direct debit by one month at the start of June but that payment was not deducted from what I owed - I was told by their representative that the payment is deducted at the end of the agreement! I then paid my loan off in full in the middle of June minus the payment they had on account. Their representative said this was right and that the account was then clear. Unfortunately I did not stop my direct debit so they took a monthly payment at the end of June. They will not return the payment saying that I owed it to them. I asked for a full statement of account in July and at 23 August (today) have still heard nothing. I asked for a letter saying the account was cleared in June and I've had nothing. I've checked my credit files today (23 August) and they all show the account has not been cleared. They are dreadful to work with.”

Helpful Report

Posted 3 years ago

“Avoid at all costs, I bought a vehicle to which it was revealed had been in an accident and poorly repaired , startline had me pay for an engineer to assess my car who confirmed the defects. They still won’t let me reject my car as I can’t prove the defects where there at point of sale ! So stressful, and as for the rude woman on the phone I always get stuck with .... I won’t say my thoughts on her”

Helpful Report

Posted 3 years ago

“They are an absolute load of scum bags they haven’t got a clue AVOID AT ALL COSTS They messed us around for weeks and fucked up our credit rating I think all is disgruntled customers should take a trip to there offices to sit down and have it out with them Rude staff”

Helpful Report

Posted 3 years ago

“Shocking stay well clear dont help you when you need it what sort of customer service is that when they laugh down the phone at you for struggling wow”

Helpful Report

Posted 3 years ago

Startline Motor Finance is rated 3.3 based on 148 reviews