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Startline Motor Finance Reviews

3.3 Rating 146 Reviews

58 %

of reviewers recommend Startline Motor Finance

Company Reviews

3.3

Based on 146 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an absolute joke this company is, zero customer care, zero customer empathy.....they are a pure profit machine. Go through the motions of advertising the help they offer customers.....they don't, they don't offer any help whatsoever! I would avoid this company like the plague.”

Posted 1 year ago

“Bought a car last year which turned out to have cooling problems, garage accepted the car back without much hassle (they did try resolve the issues but couldn't , turned out to be cylinder head the was at fault), started the unwind process in December 2021, had contact regular with Starline then none for months, no phone calls, no response to my emails, copied in their CEO but still heard nothing, not even a single email from their CEO. 8 months later I get a phone call to say they would be receiving the funds back from the garage and that I'd get an outcome shortly. 2 weeks passed then another email to say it was all sorted and the account was cleared. All in this time I probably sent around 50 emails to them without a single response, the garage were the ones giving me the information so couldn't fault them. Personally I'd stay as far away from Starline as possible, their customer service is useless, their complaints team even more useless, they care only about the money.”

Posted 1 year ago

“This company is disgusting. They are a bunch of manipulative bullies. They have not been trained in customer service. More like an international call centre using pushy threatening tactics to extort money out of you whilst dealing with the pandemic. It seems to be not just myself experiencing this. The ombudsman has 61 complaints live against this company. I’ve have never been treated so poorly by a financial institution in my life. Regret ever taking finance out with them. If I could give minus 10 stars that would still be too generous.”

Posted 2 years ago

“Please don't take out finance with this company, startline motor finance Ltd will deliberately destroy your credit rating!!!”

Posted 3 years ago

“Its obviously strange how this company treats its customers very harsh and cannot be trusted,with all pandemic going on they have nothing to offer except constant harassment once I'm done paying i will never recommend them any one”

Posted 2 years ago

“Went bankrupt in feb 2020, startline were one of my debtors, i was discharged from bankrupcy 9 months ago but still get regular threatening letters and emails demanding payment, still contacting credit ref agencies about the debt, every other debtor offered help and assistance, startline have offered nothing but harrasment, awful company, bottom feeders, use them at your peril”

Posted 2 years ago

“Avoid like the plague! If it was possible I would give no stars to this company. I overpaid my direct debit by one month at the start of June but that payment was not deducted from what I owed - I was told by their representative that the payment is deducted at the end of the agreement! I then paid my loan off in full in the middle of June minus the payment they had on account. Their representative said this was right and that the account was then clear. Unfortunately I did not stop my direct debit so they took a monthly payment at the end of June. They will not return the payment saying that I owed it to them. I asked for a full statement of account in July and at 23 August (today) have still heard nothing. I asked for a letter saying the account was cleared in June and I've had nothing. I've checked my credit files today (23 August) and they all show the account has not been cleared. They are dreadful to work with.”

Posted 3 years ago

“My first experience was great I paid them off. Second time around My family as extended To get the car paper work went smooth until I ended up up with a faulty car from the dealership. They told me Im not allowed to reject the car as its past 30 days. Then it was only a few days since I had it and I had fault same day I drive away the car. Provided evidence was told Am only allowed to have care repaired after the forth time I still wasnt allowed to reject. After while I was been told to wait while they ignore me they're all friends so they had me complainting to different members of the team and having a laugh including the Manager. To sign up for a carfinance they make sure everything goes well with paper work. But No support after. Not very helpful if you decide to get car repair done and a faulty car from the dealership or even a to reject a car. Had to provide proof each time from mechanic which I was told the garage won't a recognise one. Proof there's several fault with car each time I was told I'm not allowed to reject it I have to accept repairs. Four times I accept repairs on the car and it was still faulty they eventually started taking side with dealer not having no care in the world for their own customer. Without no proof took sides and pinned the blame on me saying I am the that damage the car myself. Since having car only been driving it back on forth to dealer for him to mess around as he sold a faulty car with no intentions of fixing anything. Broken down with my family. Sold car without service history and three months mot. Instead of a year. My calls are been ignored and my evidence put aside. To be told I need to get my insurance to fix it as its my fault. I explained I needed a car for my family as I had a new addition. Its winter and its been a really difficult time as we needed a car. They don't really don't care. Once they get there bonuses and interest. Customer gets treated like the bad person left stranded to pay the car off plus fix a faulty car. Not the best customer service. Unprofessional staff don't log information and take complaint seriously. Very dissappointed as I thought I could rely on them to deliver as they did the first time. Clearly I was wrong I really don't have time for this I explained I have small children and a family that needs the benefits of a good car. Considering I open up and pour my heary out to have it smatched into pieces.”

Posted 4 years ago

“Definition of Cowboys and loan shark is this company, poor customer service they don't care even you are on death bed still required they money, imagine during COVID the jobs dry out, they didn't care about personal circumstances, And they repossessed the car and sell it on loss , Just avoid this company by any means necessary Thanks Sulayman Sulayman”

Posted 3 months ago

“I would give no stars. I quitted my job and gone unemployed for serious reasons. I was calling them up to ask for a reduced payment of 100 pounds for a year, but they just questioning me, and not respecting my privacy in my issues to save it secret. Why the advertising on their site that they can give payment holiday or payment reduce or deferral? I told them that i need to sort out things and im thos year i shouls pay 100 pounds, after iam aure i go back to work, clear terms amd promises. This is not a friendly or understanding company, and i need the car, and i am alone.”

Posted 1 year ago

“Had £1,700 remaining of my balance left for a 2013 fiat 500 it had no parking sensors or features and I got it in 2017 paid in total around 9,000, the gearbox failed and was costing £1,300 to fix as I couldn’t afford the car anymore I sold it for £500 and that money went straight to startline. Recently I been diagnosed with cancer so I had lost my job, I told startline this to set up an agreement. They didn’t care and advised I needed to make payment in full or they would give me a credit default. Completely unfair I wouldn’t advise anyone to get a car on finance.”

Posted 1 year ago

“Why do they have to charge such excessive fees when customers are struggling . Covid is killing people . Covid is killing people’s lifestyles and finances.”

Posted 2 years ago

“This company lacks any empathy with the current pandemic and constantly bombards with txt email and scare tactics to make u pay , even add more fees to ur debt by sending field agents to ur door and clamping ur car infront ur kids who are waiting to go to school in the same car . Then u pay only to have them on ur case again two weeks later for agent fees it’s a disgusting way to treat ppl at this difficult time.. heartless and uncaring company.”

Posted 2 years ago

“The most horrendous company. I nearly had a break down during the pandemic due to their lack of help and threats. They are obviously trained to manipulate, bully, lie and use scaremongering towards their customers. They need to be shut down and struck off”

Posted 2 years ago

“This company is completely shocking, they do nothing to help, they all seem to act like trained lawyers and threaten all the time. Avoid at all costs”

Posted 2 years ago

“SHOCKING, SHOCKING, SHOCKING! Left a bad review for this company on August 23rd which finally prompted a response from them after my waiting for them to respond to my questions since June. Today is 28 September and I still haven't had my overpaid direct debit payment of £368 refunded, the letter they promised confirming my account was clear, or my statement of account which would evidently show their errors. They offered me a £50 gesture of goodwill because of their poor customer service last time but still won't return the £368 overpayment or do anything they promised. I'm sure if I'd missed a payment to them they would not be so tolerant. Can't believe this company is even in business.”

Posted 3 years ago

“Avoid at all costs, I bought a vehicle to which it was revealed had been in an accident and poorly repaired , startline had me pay for an engineer to assess my car who confirmed the defects. They still won’t let me reject my car as I can’t prove the defects where there at point of sale ! So stressful, and as for the rude woman on the phone I always get stuck with .... I won’t say my thoughts on her”

Posted 3 years ago

“They are an absolute load of scum bags they haven’t got a clue AVOID AT ALL COSTS They messed us around for weeks and fucked up our credit rating I think all is disgruntled customers should take a trip to there offices to sit down and have it out with them Rude staff”

Posted 3 years ago

“The customer service and helpfulness to resolve complains effectively is beyond a joke. Once you enter into an agreement with them, they then don’t want to help the customer, instead siding with the other party. Beware of Startline!”

Posted 3 years ago

“Car paid off in Dec 2019 yet still demanding money an setting letters demanding default money !!! Try phoning your waiting ages everyone busy!! Email no response. Easy to set up with but awful bullies when you have paid your debts off then still demand more . Avoid at at all costs”

Posted 4 years ago

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Startline Motor Finance is rated 3.3 based on 146 reviews